VisualsoftReviews 143

The support team is fantastic, Ben from the FED Implementations Team is always quick to resolve any queries I have, really helpful and reliable whenever I have any questions!

Ben from the FED Implementations Team was extremely helpful and gave excellent service, giving us the exact outcome we desired for our site to a great standard.

Been using the visual soft platform for a while now. Just wanted to mention Ben from the FED Implementations Team, he's always very helpful and quick to solve my issues, great help!

Conor Cooke recently became our eCommerce Strategist and I have noticed an immediate improvement in the service I have received. He is very proactive in contacting me with ideas and nothing is ever too much trouble. I genuinely feel he has our best interests at heart, which is very important for me from a 3rd party provider.

Ben managed to solve my request extremely fast and needed little detail from me to get the job done!

Ben from the FED Implementations Team quickly responded to my request and got the work done within minutes and correct, first time - can always rely on him to deliver and solve all of my requests when needed!

Whenever I have an issue on the web or want to introduce something new, Ben from the FED Implementations Team always picks up my tickets really quickly and we resolve my issues in no time. That's great, thank you Ben!

We've been having ongoing problems with VAT on postage being charged/not being charged or incorrectly shown on invoices for UK, EU and Rest of World since our website went live almost exactly 5 years ago. We've had five support tickets for the same issue in the last 18 months. For an inexplicable reason, it works for a period of time before going pfft and breaking again.

Finally, after all this time, we have managed to get the problem fixed. I cannot rate Visualsoft, the company, highly because this is something that has been causing intermittent problems for five years which have caused significant problems for us to correctly account for VAT that should have been charged but wasn't or appears to have been charged but hasn't been. However, as of today and entirely thanks to Leigh from Triage and Telephony Support we finally have the problem fixed and we cannot thank him enough for achieving this.

We're not sure why it's taken five years to get this right, particularly as it appeared to be correctly working when the site went live, but the very fact that it has periodically broken over and over and over, clearly suggests that it was the IT equivalent of duct tape and cable ties that had been used to make it appear that it was working.

A big personal thank you to Leigh for his efforts to resolve this problem.

Fantastic Prompt service as always.
Ben from the FED Implementations Team got the ticket sorted out in no time.
I have only been a VisualSoft customer for a few months now, but so far it is working out well.

Been with Visual soft for a few years now, great service most of the time,

Outstanding customer support from Ben@ the FED implementations team!

Joe

We've been with Visualsoft since 2008 and have 2 websites with them. One of our websites in particular is very successful and responsible for over 90% of our Sales.

We've recently moved on to their Optimum monthly package which after a little negotiation and some teething problems seems like good value for money, future proofing our platform in the process.

Visualsoft are capable of delivering some beautiful looking websites with excellent functionality as long as you work with them and provide the input they need from you.

With the help of Conor and Sam as our go to team members, we've managed to significantly improve what we already considered to be a market leading ecommerce store for our industry.

I spoke to Leigh regarding a report which I needed for Trustpilot. The issue was done in a matter of minutes, saved me A LOT of time which I am so grateful for! 5* service and help, i honestly could not ask for more.
Thankyou so much Leigh, big help!

New feature was added to the website swiftly and with great communication by Ben from the FED Implementations Team. Top class service.

Would just like to say thank you to Leigh from Triage & Telephony. We had a problem with the site and he was able to find the cause of the issue and come up with a solution in rapid time. Once the main issue was resolved he continued to work on it until a full solution was reached. He also kept in touch via phone to let us know what was happening. Much appreciated Leigh.