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Sent me a corded pair of headphones that were broken. I was given the option of a replacement or refund. I chose replacement as they were for my son's 10th birthday. Sent me another pair that was broken in the same way. I emailed them for a refund and they replied that I was out of the 24 hour notice window so they wouldn't refund or replace.
Their online store is a total scam. Send items that they know cannot be sold in store and hope the buyer doesn't notice it with their "24 hour return policy."
I've purchased my last 5 TVs and dishwasher from these guys but they've completely lost my business over a $25 pair of headphones. Well done.