Virtual Reward CenterReviews 47

I have been emailing the virtual card center for three months now. All I receive is a generated email stating they received my email and will get back to me. There is no other way to communicate with this company. I did a Sago research and should have received 150.00 in December. I signed up for a card to be mailed and never received it. Been sending emails monthly, I guess I will need to send them daily for a response.

I spent over 30 min.+ to register the link that gives me the link to re enter my info once again, to get another Captcha to get another pop up that says that the code I copy pasted! In the the box was not recognized try again. Then sent a request to support and 2 days later got a reply, "Due to higher than usual" requests I will be replied to. Only to get the same instructions that I already used 4 times and failed.
Ok this is a confession to being stupid for spending that much time to get ten bucks. To me it is obvious that they do not want to pay the promised money for filling out the survey. If they did, you would enter your email and they would send you a $10 credit card.
See one of the replies I got, it said my voucher expired the day before they sent me the reply.

Arllem (The Virtual Reward Center)

Feb 24,2026, 4:12 PM EST

Hello,

Thank you for contacting the Virtual Reward Center. We are sorry to hear that you are having difficulty redeeming your Virtual Reward. Here is the information you will need to redeem your Virtual Visa Reward and see it in your Cardholder Account.

Please be advised that your Reward link will expire on 2/23/27, so be sure to register your Reward before this date.
Once the Reward is activated, it will expire at 7 PM EST on the last day of the expiration month and year listed on your Reward. Once a Reward has expired, we are unable to extend or reissue the Reward.
I sent my support request the day I got the email having the instructions to get the credit card and failed to get it.

Received Virtual Reward Center / Visa preloaded with $20. Registered it. Added a pin code. Tried to use it 5 minutes later to pay towards the power bill. Rejected. Went to website to look at balance and it has a Zero balance and shows the transaction as pending. It's not pending. The only customer service is via email. After I followed their instructions, they never replied. Tried 6 times. No human to speak with anywhere. There isn't even a street address so you can't review the business via google. So who has my $20? They do.

Kind of strange that they can legally expire gift cards well before the five year mark by rebranding it as a reward card. Pretty sure that this is technically illegal, but someone would likely need to take it to court to prove that. Avoid at all costs.

Awful service and not helpful at all. Expiry date only 3 months and they will not help you if it expire. Stay away from them

BEWARE! If I could give virtualrewardcenter.com no stars, I would. From the first attempt to use the "virtual reward" to the poor and unhelpful responses of customer service, it was impossible to use the so-called "reward." Any MERCHANT who uses this gimmick is only giving a frustrating experience to their customer!

Similar to prior reviewers, I have had an incredibly poor experience with this company. They have restricted my access to over $250 which was given to me as a form of compensation. My card did not work at most of the places at which I tried to use it, and they now are declining to reissue me a new card. They have placed an unauthorized "unload funds" charge on my account and assumed possession of over $250 given to me as compensation, to which they are now refusing to allow me access. I am reporting them to the Better Business Bureau and the Consumer Financial Protection Bureau, and I encourage you to do the same if appropriate.

This is a terrible company. I got a card, tried to use it several times, it never worked! I wrote for help, never could resolve it. It took so long the card then expired and they would not extend the expiration date. In my opinion, just a bunch of crooks!

Experienced all the frustrations of most others that have written reviews, but in the end, instead of linking to a bank account for a payout (which I believe is their TRUE intention with all the establishments that actually reject the card --- to gain access to YOUR personal bank info), thank God, I used the $50 virtual reward card received from M&M Mars as compensation for a product testing ONLY to fund my transit card...

I had made six $5 transactions and then paid Amazon $6.99 for a total of $36.99 spent...checked at the time of Amazon purchase and the $13.01 WAS the correct remaining balance, so within a few hours I decided to try and zero the balance and just be done with these idiots by making a couple purchases... upon checking beforehand, the balance went from $13.01 to -.97... hmmmm, wtf? So, thinking it's an error, I try to add $5 to the transit card, which is a recurring transaction, as a test... Of course, rejected/declined

Now, of course, no actual number (even though help section says if any issues to call number on "back of the card") to call, so I follow the email instructions, where I inform them in initial email all these details along with their 'customer service key' b.s., only to be given scripted responses, as if it was chat GPT, and the 'rep' Elizabeth harping on the $5 rejected purchase as to why I had a negative balance, without anyone willing to actually do the simple math.

As I said, I'm pretty sure the end result of this scam company is for you to provide them with your personal info, primarily bank account(s), which they can do whatever with, now OR in future, once you've provided it, because in the help section it gives you instructions on how to remove your personal information by going to "your account" -- which the option doesn't exist in menu.

What's even more surprising is that a company as large as M&M Mars wouldn't do the due diligence or use a company that has this many negative customer experiences to pay individuals for their product tastings...

Please share review so noone else puts their personal data at risk!

Horrible... I wish 0 stars could be given smh

I have been trying to collect my reward since Dec 2023 and they send you a link and then it never allows you to set up a account. I will be filing complaints on this company with two entities this week to prevent others from having the same problem. They definitely got the right one because I love what I do. They shouldn't be in business.

They won't give me my money, I even have an email from them telling me they found my reward but won't give it to me. Then they say they can't find it. I got in touch with the Focus Group they provided me with the tracking number so it can be found, I provided that information to virtual rewards but they still won't give memy money. I was professional and nice about it now they won't even answer my emails. I have been dealing with Amanda all she could say was to contact the promoter, I did that they gave the tracking numbers but no response from Amanda. I'm not going to give up, I didn the promotion 4 months ago and, I'm still not paid? It

Never again not worth anything! Has $450so many restrictions I had to call every day to figure out what and where I could use it for

After doing a couple surveys for a few companies, I was paid via Virtual Rewards In the form of Virtual Prepaid Visa gift cards. In order to use them (4 in total for $40) I need the CVV code on the back of these 4 cards. Each time I've tried to use them for a purchase, the cardholder.virtualrewardcenter.com website has been malfunctioning where I cannot get the CVV code to redeem or website just isn't loading/ working at all. These 4 cards expire soon so I am needing help to get these reward Visa cards redeemed for purchases. Am not willing to post pictures of these cards since sensitive Information is on them.

I added the card to my account then I go to login to get the card number to use it and it keeps saying error no number to call for help I emailed but who knows if they'll ever get back to me it's 200 dollars I need my money!

I made $25.00, $20.00, $10.00 doing surveys for Survey Junkie, when I tried to redeem my funds, their system would not let me redeem, I call their #800 number and was told they know there is a problem and they are working getting it resolved. I had the same problem in September 2023. I called again and explained the issues I encountered, I can't get any of my funds, I tried adding the redemption to a visa gift card, the same way I've always done. Their system will not read my information, I spoke with someone at the #800 number, and again was told they are working on the issue. I told the person I needed the funds because I did the work, she told me, don't do the surveys. I asked her when will the system be fix, she said she will pass on the information. This has been 3 days now and I have not been paid for doing the work for survey junkie. Their site say within 2 hours, I tried calling again and they won't help me, I went on LinkedIn to see who I can email for this issue because they network team is on the site under DISQO, who is the owners of Survey Junkie. I have also sent photocopies of the issues I'm having with the site and they push me off to support. Also, now when I redeem, I don't get an email with the code I need to redeem or activate any of the payouts, I don't know if Survey Junkie is not paying anyone for their work, please beware of this site, it's like I no long exist in their system for survey's.:

If it were possible to give 0 stars, that would be my review. This gift card was almost impossible to use and I literally tried to use it in 6 different places- restaurants, building material stores, grocery stores and online stores before I found one that was able to get the card confirmed (apparently, although I am still waiting for the store to contact me about whether the transaction actually went through). A horrible and frustrating experience including interactions with their customer service team. Never again.

Be aware! They don't help you! Don't waste your time with this scam app. I'm reporting them to the better business bureau.