Virgin Pulse

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Wisconsin
27 reviews
36 helpful votes
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Poor website, ZERO customer service
July 18, 2019

Virgin Pulse is a website designed to track activities in an effort to encourage employees of large companies to stay healthy. Unfortunately, they do so with harassing emails that cannot be controlled by their website. While there are advantages to participating (reduced health premiums), I was told to disable ALL notifications in order to stop receiving "challenge" notifications. There are several "opt out" options on your profile page. One is specific for opting out of "challenge" notifications, but apparently that is for show only, because it doesn't work at all. The "help desk" gives conflicting information, takes days to answer an email, and then, when pressed, simply stops communicating. If I were a corporate decision-maker, this would be the last company I would use for motivating my employees.

Date of experience: July 17, 2019