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Great deals! The item I was looking for was out of stock. Was able to leave my email and within a day I received an email saying the item was back in stock. Items are as described and shipping is fast. Highly recommend!
Everything I have ordered has always been as described and in the condition they list it as. It arrives on time or even earlier then they anticipated. I have purchased electronics and a lawn mower and have been pleased with all purchases.
I have now purchased from VIP Outlet on 3 separate occasions, and will continue to look to them in the future. Have saved over half off retail on grade a reconditioned as well as new items. Customer service is prompt, courteous, and patient. Well done, and THANKS!
I had ordered very easily and product was shipped fast as well! Nothing broken! Very reasonable prices! Love my VIP!
I placed an order at 3:18pm for 2 cameras in the amount of $160.38 on Friday. Later, I went onto my account to make sure the order showed it was processing. When I did, I saw a 2nd order was placed at 3:21pm in the amount of $240.57. I received a confirmation for the order I placed, but nothing on the 2nd order. I checked my credit card and both charges were pending. I immediately opened a ticket and someone responded & said she couldn't see the 2nd order in her system and would escalate this to the highest level. I told them to cancel both orders. She was able to cancel the original order I placed but not the 2nd. I never heard from anyone at a higher level. They were closed during the weekend. This morning, I did a chat. The guy said they couldn't see the order and to check back in a couple of days. I asked for a number to call and then called instead. She told me it was likely a glitch and it happens ALL THE TIME. She said worst case scenario would be that the order would ship and then I have 30 days to return and they would credit me within 7 days of the returned item. I DIDN'T PLACE THIS ORDER so this is completely unacceptable. She told me she still can't see the order, even though I see the order as processing and have an order # and the charge is on my credit card. I see an option to cancel on the screen but it won't allow me to cancel & says to contact customer service. I am livid and no one wants to help. She told me to check back tomorrow or send them an email and ask them to hold the order once processing is complete. Which I did but something isn't on the up & up here. I'm super disappointed because I ordered from them last year and had a good experience. But I certainly won't be ordering from them again.
Love the tv since I saw it, I purchased for my family gift, for Thanksgiving after dinner we play movies and partner with our TCL hometheather its awesome
My order arrived fast. The price was great! There was an issue with the box and customer support fixed the issue within two hours of sending the first email. This was out of normal business hours. Made me feel like a person not a number like some other online retailers have.
I have ordered from VIP Outlet on more than one occasion and I had an issue and Rea customer service representative was very very helpful professional and kind I really appreciate it her she is a great asset to your company keep her so she can train the others.
Super-fast delivery and always excellent products. Their selection is excellent and I items are in stock mostly.
I was very pleased with the product quality and price. Delivery was very quick. I have no experience with returns since we haven't needed to return the item.
I had an excellent experience dealing with this company. My purchase was through eBay, and at first I was concerned if the deal on Grand Trunk hammocks was legit, however took a chance knowing eBay would backup my purchase if it wasn't. I sent a message to the seller (VIP Outlet) and received a reply within two hours. At which point I ordered two more hammocks (total of four). Once I received my purchase, very quick shipping, and realized that the hammock a came with 10 foot straps, I ordered 10 more! A bit glutenous, but I thought they would make great gifts! The price was $17.34 per hammock with shipping, which is an excellent deal for this item. I received only two of ten of my second order, and contact the seller and received a reply back within an hour. I also contacted FedEx and they said the others would be delivered the next day, and they were. Overall a very good experience! Thank you! Tim
Easy to use and great prices. Had a problem they refunded my money with no problems. I will keep using their services. Good customer service, Fast response! Will definitely order again. Thank you very much.
I buy from vipoutlet throught eBay from some years ago and I love it. I love the products, the prices, the customer supoort.
The best store ever.
Thanks vipoutlet
I brought an executive luggage off this site the price beat walmarts shipping confirmed in mins it arrived in only three days.
Great customer service! Recieved in 4 days. Price was great and in perfect condition. This is a great place to order from.
I received my repackaged air fryer within a week of ordering. I thought a piece was missing an emailed them. They replied within the hour to help. The mistake was on my part and I replied back to let them know the order was correct. Customer service through email was 100%! Thank you!
Update 12-27-20 my brother opened the gift and the touch screen did NOT light up. I have sent an email to the company again. I will update on their return/exchange policy, response and ease of return.
Good customer service answer all my questions. Got a email from them right away with all my information.
The response to my Email was very fast and unexpected, the agent whom helped me was very nice and quik to email me back with all concerns i had. Its rare these days to find a company with exellent customer service reps. I will be shopping this site again.
Very helpful and nice. He really knows his job. Quick to point with answers. He really care about the customer
I placed an order for a laptop and never received as much as a confirmation email or receipt. Their online chat always connected me with "Kimberly" every time I tried to connect.
