VFS GlobalReviews 360

In this actual world where reviews plays a lot in a company future, it seems that VSF does not care about what comes. Does it not call the company that many people come and complain with rude words and the minimum rating about the service? (maybe it is not important because you hold the monopole?). Reaching the customer service is a living hell + money waste. The service when you go on site is not better. Not all, but most of the employees behave as they are from another planet. Kindly do something.

Very hard to get an appointment. Even when I try to log in with my credentials, it brings me an error message and error. Have no idea if they know the urgency of this appointment, as we cannot make a plan because there's no slot available. They just told us to keep trying :(

This company misrepresented what they could do at every step of the way. They mis-advised us on the time it would take to get the visas. After we had made all arrangements did we learn that it would take twice as much time to obtain the visas. We endeavored to get the visas on our own they were completely unhelpful. They would not provide the most basic information to help us try to obtain the visas on our own. They would not give us contact information for their office that was sending the visas to us, they would not answer the phone. They lied about things. IT WAS A NIGHTMARE. And completely avoidable if they had just been truthful from the start. DO NOT BELIEVE A THING THEY TELL YOU. IF YOU HAVE NOT CHOICE BUT TO USE THEM, DOUBLECHECK EVERYTHING. HORRIBLE, HORRIBLE EXPERIENCE.

Worst company to do visa with. We got our visas, and passports ready for collection. After 2 pickup requests and 2 waybills and almost a minth later no passports yet! This is frustrating to say the least! Very unprofessional! They should not be doing this if they cant provide the correct services. We applied from VFS Global New York

Like many others, I was having major issues setting my appointment date. The website will crash, basically saying I logged in too many times and I should wait 2 hours. Or, it would not recognise that I had an application ongoing but would not let me start a new application. The customer service was not helpful. Clearing Cookies, cache didnt work. This is what worked:
I DID THE APPOINTMENT AT MY UNIVERSITY WHERE I WAS CONNECTED TO MY SCHOOL WIFI.
I know this worked bc I didnt get any errors twice when i tried at my school. So maybe try using a different- or public/company internet service?

I applied for Schengen visa to visit my neice who is a housewife

S housewife
Therefor the letter of invitation came from.her Portuguese husband He submitted letter of invitation saying that he would take care of alll expenses with this he gave his ID card Employment card.bank statement,letter of employmment.To this was added my income tax returns,bank statement,insurance.kinship proof.Why do they ask for so many unnecessary documents?my appointment was at 9.30 am.I was called at 1.30.pm. Then it was a free for all for the biometricspeople were pushing and fighting to jump the queue.I am 81 years feellfeel that the process need to be streamlined and more efficient.The present system is a nightmare.

I applied for my mother's Passport renewal
Application was returned for incomplete information. The email informed that my fees will be refunded in 10 to 15 days.
On inquiry later I was told to fill out a form on line. This form failed to upload every time. Same with complaint form. NOT functional. My emails receive only robotic replies. No status of my refund was ever mentioned or there was any follow up. Am I wrong to feel that VFS doesn't intend to make any refunds

Every time I try to log in to the VFS website, it shows "invalid login," even after all my details are correct. I need to keep trying with the same details until their system realises that my details are correct, and then comes the error message "maximum number of attempts: try to login after 2 hours". Even if I manage to log in, by the time I book the slot, it's either already taken or it shows me the same error message (maximum attempts). I've lost many slots like that.
I recently applied for a USA visa myself, and I got my visa in 20 days. Their website is far more reliable and easy to use compared to the Schengen ones. I've been trying for months to get a Schengen appointment.
I lost hope that I would travel to Europe because of the VFS service. I would rather try countries like France or Belgium, which use TLS contact instead of VFS.

I don't think VFS will ever read people's reviews, and I wonder how they are still in business.

I tried booking for an appointment to Lithuania for most important business visit. Since that is the only way you can get a Schengen visa in India, to my surprise the website does now allow you to login at any given time. The message you get is very misleading and help center does not resolve your issue. I had to cancel this trip and suffer heavy loss due to ticket cancellation charges. I tried many browsers, devices, clearing the cache and cookies, nothing helped.

It is such a lousy and pathetic service and is the only choice we have. Fo visa u need to have tickets booked, however there are cancellation charges involved, it's a scam.

Dear Sir/Madam,I have had the worst experience on the 19th April, 2023. I am a senior Professor of Neurology at NIMHANS. My appointment was at 8.00am. In any case there is a delay to start by 5 to 10 minutes. All my documents were correct. My insurance name automatically appears as in the PAN card for Reliance travel Insurance. The appointment time is not honoured at all. The case worker insisted that I get another travel insurance with my name as in Passport. I travelled to Belgium during July 2022 with the same details. He threatened me that my VISA is likely to be rejected. The agency appointed by VFS for printing and other assistance are absolutely unprofessional with old computers and laptops and took a solid 35 minutes to print my new Insurance policy that was done in 4 minutes.

You have appointed people who are below standard and have no idea about the procedures, they go on asking others for clarifications and there is a delay of at least 2 hours from the appointment time.

For the Biometry I had to wait for 30 minutes and there's is no order or sequence there. The men push their way through as no token is issued for Biometry. This is unfair. The security is also helpless.

Absolutely unprofessional service. Yours staff needs to be well trained. They spend lot of time with uneducated and illiterate applicants and make others wait beyond their appointment times. Need to appoint smart and efficient staff.

Don't know who they are bribing so that governments keep using their pathetic outdated services for visas.

Vfs seems to be an illegal front for the embassies in the uk. Trying arrange an appointment is almost impossible. Maybe the countries using vfs don't actually want tourists so they use vfs to frustrate and turn people away. It has taken me 4 months to try and obtain a Schengen visa still no joy. I have decided to not go to Europe and go somewhere else to a country that actually would like me to visit

Worst visa service provider imaginable. Yes tehre's a lot more demand in 2023 but adjustments must be made by consulates to address it if they want our tourism money.

After wasting hours of my life over the past 6 weeks trying to book a slot for one Schengen VISA for my spouse for our cruise in July to the Norwegian Fjords and without any success except for one miraculous occasion when I managed to get a slot but failed at the last hurdle – paying for it. By the time I had entered the payment details the slot was gone. One VFS staff member (unnamed) told me in an email that "there is no premium or walk-in availability for any of the visa categories for Norway". Then another (Sabari) tells me today (06/04/2023) via another email that "we can forward your request to the dedicated team for a manual or premium appointment". One tells me "appointments for the May month will be released by the first week of April.". They told our friends (who are travelling with us and trying to get a couple of slots) that "all the slots for April and May have been allocated". This company VFS Global is a sham. They will charge you an extortionate amount for a Premium appointment (costing 100s of pounds). They are total rip-off merchants and not "fit for purpose". How can you have a service which releases some VISA slots on a random day and time of their choosing and they are all gone within seconds. Do they really expect people to sit at their computers every day all day and keep trying to get a VISA slot. Are they bonkers? Do they really have a walk-in service? How long would you need to wait for a walk-in service – assuming they actually have one? I think one will need to call the Norwegian embassy after the Easter break and see if there is an alternative to using these scam merchants.

Went to London to apply for Netherlands visa my appointment was for 12 waited 2.5 hours until I was seen to. Only to be told the photo copying and printing I added to my order online was not actually available. Ended up spending £50 (the price of my holiday ticket) on photo copying downstairs! 4 hours after my appointment was due finally someone helped me try get it all done as quick as possible! Conditions were awful no fresh air felt physically sick by the end of the day manager listened to my complaint but of course don't do anything other than "sorry" absolute joke! Came away thinking the holiday wasn't worth the stress in the end anyway was crying all day!

It would be a 0 star because the heidous password rule which only purpose is to make your account set up experience as suffering as possible. Such a trash

Horrendous experience recently. Encountered multiple technical issues on their website while trying to book visa appointment for past 1 week. Received no help thus far despite contacting them like 10 times. Aside from the website issue, they have issues with IVR wherein the calls are getting dropped for no reason.

My entire travel plan and fund is in jeopardy because of this dysfunctional company with their dysfunctional technical system and unwillingness to help their customers.

While all of these are happening with me, they didn't shy away from trying to sell me their outlandishly expensive services.

VFS Global has the worst customer service experience and it is really bad that the site also doesn't work properly. If there are any issues with the site too, you still need to pay them to get support. One of the worst services and I think the govt should hire someone else in their place.