VFS GlobalReviews 360

Worst service center I have ever been in my life. Due to their irresponsibility and incompetence, I lost a significant amount of money for my family and I can not visit my relatives in Europe - due to the mistake of VFS Global, the Embassy of Latvia did not even consider my application and returned back all my documents with envelope due to the wrong amount from VFS Global. Service at zero and complete irresponsibility for their illegal actions. Their official website is fully consistent with the expected and vary too much in the collection of the necessary documents, and in the case - they took money from me for the expected already since the temporary Brexit visa qualification. They do not even follow the changes in the legislation in the world and accept documents according to the old laws. Now I am ready to sue them and their irresponsible employees.
VFS Globsal told me just Sorry for their mistake and even did nor return back my money for appoitment.
I know that karma exists.
I initiated a complaint process in the Home Office against VFS Global for illegal actions and confusion that I have been harmed in the form of travel expenses and non-refundable tickets.I will also apply to the court to recover from you £419 and compensation for moral damage in the amount of £10,000. As a lawyer, I will defend my violated rights.

I have not received my passport yet because the delivery address was wrongly written by VFS Kolkata.

I applied for OCI and also for my parents passport. Both gets rejected for stupid reasons that are due to their mistake of not making the application proper. Try to look at the USA passport application website and learn from them! The application process is ridiculous and they will reject your application for stupid reasons. Indian government should look into these many complaints that have pilled up!

Shame on all parties involved - since there is no choice we have to deal with it.

How can French consul outsource the visa service to such a poor organization. They are doing it for profit nothing else, a really bad experience even we paid for the vip care.

Really sad, wish I never have to deal with it again.

It's really the most terrible experience that I ever had! I'm waiting my visa since beginning of June! On the official websit says waiting time 3 weeks! So change it! You are putting people in awful situations like this!All my summer plans are broken!

I have submitted applications for reissued oci cards. They sand back and forth applications which delay process and creating unnecessary mailing expenses. After 5 months applications not processed and not refund given. I do not why Indian government giving contract to handle visas applications to VFS GOBAL company. Worst company.

Good morning, I just want to thank you for the fast service and very convenient service. I was helped by Mohammad Nadim, such a polite and understanding person, I hope there will be more such staff in VFS, this will increase the quality of work and services of VFS. I am absolutely delighted. Thanks
Best regards, Mariia Shakleina

I would give -5 if I could. All the staff including the manager in VFS Hounslow needs training. We have already been twice just to waste our time. The first appointment we were asked for parents passport despite us applying for OCI via our grand parents and birth certificate of the parent given to check the relationship. On our second appointment we have been requested to give original birth certificate which is not even stated anywhere including High Commission of India. I found filling the tax returns in UK(which is normally very complicated) is easier than trying to get the application checked as at the end of the day that is what they are doing. I feel that may be they get some sort of entertainment by making people wait and request additional information which is not even needed and show authority and let them return again and waste time. High commission of India should be made aware of the poor service people are getting only if they answered their phone and reply to emails.

If the so-called SHENGEN VISA is not a failure, the third party processor is an ambarassment for the Countries that are part of SHENGEN. Considering that the visa service is outsourced to this incompetent and clueless third party, one must question what exactly do the diplomats of those consulates do from 8:00 to 5:00. They hire people who don't understand and incapable of reading and interpreting sone documents. For instance this person argue with me my bank statement is incorrect, as if created the statement myself. Before the whole SHENGEN, getting a visa to the European countries was a smooth process. You got to meet and talk to some who knew what he was doing, you could get your questions answered and get clarification on things that are not clear, and there is no shortage of that. Today getting a visa is just like trying to drink the ocean. What a mess!

Never seen so many issues with a single website in my life. Update you website and server. Disappointed with website.

The VFS global website for visa applications from the UK to Portugal simply doesn't work. It routinely doesn't even allow login, has randomly deleted my account, and is not permitting login at all. The CAPCHA doesn't work, then there are unspecified technical problems and they tell me to login later, and it again doesn't work, even if I clear my cache and cookies and use a different browser. It's absolutely impossible to get a visa application. YOU HAD ONE JOB.

I have been facing the same issue for almost over 3 weeks now and I still don't get a straight answer or any help from them. All of the agents are unprofessional, slow, and liars. They have turned this into a scam of making people call them repeatedly about the same issue and make money. It is very disgraceful and shameful of the image they put representing a country.

This company is the only game in town, and they know it. Lack of competition has enabled VFS to build a lucrative business with high executive compensation. Customers trying to get a visa?
Look forward to a crap website, useless customer support 'there is a problem with the website, try later'. The mystery is why the US and so many countries choose to rely on this Mickey Mouse operation.
Prime example of abuse of a handcuffed audience desperate to do the right thing.

Nearly impossible to get an appointment, they are fully booked many months ahead, costumer service is sending email templates, hard to speak to a real person and they are charging for the phone call. Webpage is dodgy and collapsing, Waiting list is not working, Total Disaster. I just had to cancel a journey I planned and payed for many months ago.

I am a client from Russia, where there are very few slots for the France that proposed only once a month. As soon as slots appear a lot of people try to login and pay at once and the procedure fails at the payment step. Why there is no a way to prevent it? The most of the slots are reserved by automatic bots. Their so to say "antibot protection" works against humans, not bots.

Impossible to join people knowledgeable about your file. Site is full of bug and redirect to wrong page.
You must set a line for people capable to assist given that your online process is not working.
Terrible experience.I am giving up on going to france

I am sure if you are here you have read other reviews or felt first hand how inconvenient this process is. Not only are their customer service reps poorly trained in assistance but you have to pay for the terrible service itself. Email them? Sure just fill out a questionnaire asking for every detail possible. Incredible that they have the audacity to act like it is the customers fault when an application gets rejected. The gov sector in charge of this business should cut ties, I believe there is no way an overhaul of any size could possibly fix all the issues with the company. But of course it is the only option.

I've been trying to book an appointment for at the VFS in the Philippines for some time. If you do any kind of mistakes you're taken back to the frontpage, where they tell you that they're unable to handle your request and ask you to try again in one hour. This is utterly BS. It works after two minutes, if you just reboot your browser.

Trying to get an appointment is an utter mess. They first told me that there were no open slots in Manila. I therefore changed to Cebu. Still no open stops. I therefore changed back to Manila and suddenly there were open slots everywhere. After I had entered personal data and made the appointment, I discovered - to my horror - that the website had decided that I was born exactly one year before I applied for the appointment.

To my great annoyance - or amusement (the website is so bad that it almost is funny) - the website kicked me out the second I finally managed to get a slot. I also had an error-message once after pushing a buttom. I pushed the same bottom once more and then it worked.

Utterly and unbelieveable trash. They really need to pay some IT people to make a better website