Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases.
Upgrading every space isnʼ t just a task, itʼ s a declaration of reinvention.
Upgrade with VEVOR.
The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
At a time when we in the building industry are reeling from unbridled inflation, it is good to find a company where we can buy useful Products for a fair price.
The user doc is typical Chinglish. If you know what it's trying to say you'll be ok. It seems to me that companies tyhat are marketing Chinese made products need to seriously engage people that are English speakers as their primary language. Dont rely on AI, or other marginal methods of writing documentation. Then have an editor read whats about to be printed/posted.
Ordered and was here few days later. Very satisfied with the quality
Received it quickly in excellent shape, great value and price, looks great easy to install.
Product is solid. Easy to set up. Delivery super fast. Thanks
I left a 2 star review on their website for a 8kw tankless water heater that couldn't handle any more than 1 faucet turned on half way. It's been about a month now and the review still isn't publicly visible. I feel there are many reviews like mine that are blocked also. This shows me their rating system is deceptive.
Ok, there are no hammers or saws, but I have everything else I need in one toolbox! There are sockets, extensions, bits, drivers, hex wrenches, open end wrenches and more! Each drawer is well labeled and organized! I'd say that 90% of my tool needs are in this set! I can repair my cars, truck, appliances, gardening equipment. This set will really be used a lot, saving me time and money! I'm really happy with this set!
Bead breaker works very well. Shipping was fast and tool was just as explained.
Received the product with remarkable promptness, tool has a good firm commercial look at a price that allows a business to obtain the tools and materials to succeed
The item arrived quickly and well packed. Works as described.
I had to change my Hydraulic fitting on the tractor but I got it hooked up and used my grader blade. It work great I could change the bade cutting angle without getting off the tractor. Works Great so far.
Excellent everything as described and expected no surprises
I used it to upgrade my self-built water system. I'm not all that handy. But this was easy enough.
Only complaints is that it would have been nice if a garden hose would have threaded on, or if hose clamps were included.
Started off good: good price, speedy delivery, product looks good, very pleased.
Description could be better about product. Wish i had bought the whole jig.
Ordered a Timber Claw Hook for my tractor. It came promptly and works beautifully! Great product at a great price!
I have had my engine hoist from Harbor Freight for several years and the cylinder has leaked from day 1. I went to use it the other day, and it would not work at all. I probably could have checked on a warranty with Harbor Freight, but since I have had it for years, I decided to look at other options. Vevor was the first product that came up in my search and it was a perfect replacement and even less than the Harbor Freight replacement. Vevor also included free shipping. I ordered it and super fast shipping by UPS at my house in 1 day(5 STARS). When it arrived I was impressed by the packaging, protected by heavy duty foam and even some plywood on the sides of the box to ensure it would arrive safely without damage. It took 2 minutes to replace the old cylinder and install the new Vevor, which is a perfect replacement, it may seem like an odd thing but I love the orange color. I could not be more pleased with the product, super fast shipping and excellent customer service. I am a Vevor customer for the future.
Customer support wil make every possible thing to not help you, and not to return the produkt. Avoid them or ar least don't buy directly from vevor.
Hello Kacper,
We're truly sorry if you've encountered any challenges with our service recently. We understand how frustrating it can be and we appreciate your valuable feedback. Thank you for taking the time to share your experience with us.
We have successfully requested a full refund for you as the solution in accordance with our commitment.
If you have any further issues, please feel free to contact us.
Best Wishes,
Vevor
Shipping was faster than expected, no issues from ordering to delivery. The quality of all products I have ordered has been excellent and will continue to order.
Answer: By email, they respond within 1 day. That said, they talk in circles, not adding any value to their support.
Answer: Scam in my experience. No help from customer service and no reply to email
Answer: Thanks for your inquiry.Here is our Shipping Time DELIVERY DAYS: 2-6 Business Days (More Time and Extra Fee for * Heavy and Big-size Products) Processing Time: 1-2 Business Day Here is our shipping policy: https://www.vevor.com/pages/shipping-policy
Answer: Hello Jim,thanks for contacting vevor. Could you kindly send us your order number?We'll check it for you.
Answer: Hello Jim,thanks for contacting vevor. Could you kindly send us your order number?We'll check it for you.
Answer: Hello,could you send us the product link you asked about?


Dear customer,
We feel sorry for the inconvenience made for you.
We are now under the internal inquiry concerning your complaint and how we can improve our reviewing system. For this case, we have already assigned one colleague to deal with your case.
Thank you for your patience.
Yours,
Vevor Team