Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases.
Upgrading every space isnʼ t just a task, itʼ s a declaration of reinvention.
Upgrade with VEVOR.
The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Good product as advertised... good price and quick delivery
I really didn't consider Vevor, but found exactly what I was looking for right here. And at a price that was better than many of the used items I'd viewed. It came quickly and it works great!
This company does not and will not stand behind their product's warranty. Two parts were missing on a chair I purchased from a vendor who carries Vevor items. Vevor asked for a receipt and photos, both were provided. Approx. 15 emails later, Vevor stated that since I didn't buy the chair from one of their authorized vendors, the warranty does not apply. Prior to going the warranty route, I offered to buy the missing pieces; Vevor responded, we do not have a store to purchase items of that nature.
I purchased a Vevor 1500# motorcycle lift/jack. It arrived in perfect condition and very quickly. The box was in near perfect condition and there were no missing parts. I may have spent 10 minutes total to completely assemble. What a great design and plenty of safety features. I recently purchased a HD Sportster and this is a definite must. It's even orange and black, HD colors! Purchase here with confidence!
I ordered a dump cart from Vevor and it arrived the next day, that was super fast delivery and when put together I was extremely pleased with the cart. I would give them a 10 out of 10 on customer service
Good product and website, good overall experience and i would purchase frome them again. As for the delivery service Ontrac there "tracking" is not great and the package was delayed in transit.
Requested refund, asked them for help. No phone help, live agents just say 1-3 dasy we will get back so they are cheap $#*!s who say have customer servi e but don't./ Rather buy at local store... I want my refund! I asked so many times have proof... $#*!kk, k
Dear customer,
We received your review on Sitejabber.
We're very sorry to hear about the unpleasant experience you've had with us so far.
I am Now creating a follow-up ticket for you, 413636953272320
Our related colleague will get back to you as soon as possible.
Please free to contact us again if you have any questions.
Best regards,
Vevor Team
This sprayer exceeded all of my expectations. I would buy it again.
Bought a air scrubber for in my basement a few months ago and has been working great ever since.
Easy, reasonable and fast shipping. Overall great products so far.
Saw video on facebook and had ordered several products from VEVOR in the past. Ordered product for log removal from creek. Arrived on time and works great... as advertised.
Don't buy Vevor chainsaw sharpener or any other Vevor product. We bought one brand new and it doesn't even turn on. I have been contacting them for a couple of weeks now and still haven't been helped. We even just wanted to buy a new part that my husband did electrical testing on it and knew it was bad and they wouldn't even sell us that part. After a 2 week they completely stopped contacting us. Don't buy anything from this company. You can only contact them through email or chat, no phone number available. Don't buy any of their products because if you have problems, their customer service is nonexistent and you are on your own. It's a complete run around till you get sick of emailing them or they get sick of you. At the beginning they act like you are the most important person in town but after 2 weeks they don't even know your name. Spend the extra money and buy quality not their junk. We ended up throwing it in the garbage. Spent a little more and get quality.
Dear customer,
I am sorry for the unpleasant experience with you.
We have assigned a colleague to follow your case and we will be back to you soon.
Best regards,
Vevor
Received jack the very next day, jack worked perfectly, great value, always have had great experience with Vevor.
I haven't installed my fan yet, but the output of air is great. Can't wait to place it, and try this out!
Every time I pulled around the handle comes off the design is terrible. I'm gonna have to modify it to get it to work right wouldn't buy it again junk.
Dear customer,
I am sorry for the unpleasant experience with you.
We have assigned a colleague to follow your case and we will be back to you soon.
Best regards,
Vevor
Have not used it yet! But will let you know after it try it out. Can I get extra cutting blades from you?
Box looked ok. Main bar across front was twisted and bent badly. I used a pipe wrench to straighten it. Seems to be ok. Instructions were really bad, but u figured it out!
Dear customer,
I am sorry for the unpleasant experience with you.
We have assigned a colleague to follow your case and we will be back to you soon.
Best regards,
Vevor
Answer: By email, they respond within 1 day. That said, they talk in circles, not adding any value to their support.
Answer: Scam in my experience. No help from customer service and no reply to email
Answer: Thanks for your inquiry.Here is our Shipping Time DELIVERY DAYS: 2-6 Business Days (More Time and Extra Fee for * Heavy and Big-size Products) Processing Time: 1-2 Business Day Here is our shipping policy: https://www.vevor.com/pages/shipping-policy
Answer: Hello Jim,thanks for contacting vevor. Could you kindly send us your order number?We'll check it for you.
Answer: Hello Jim,thanks for contacting vevor. Could you kindly send us your order number?We'll check it for you.
Answer: Hello,could you send us the product link you asked about?


Dear customer,
I am sorry for the unpleasant experience.
We are now creating a ticket for you and we have assigned a colleague to be in charge of your case.
We will be back to you soon.
Best regards,
Vevor