On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases.
Upgrading every space isnʼ t just a task, itʼ s a declaration of reinvention.
Upgrade with VEVOR.
Vevor Reviews Summary
The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great product however delivery was less than I'd hoped for. Part spent 2 days 15 miles from me at a cross dock without being delivered and I wasn't allowed to go pick it up which cost me 2 days in the field. Grrrr.
I received a spam e-mail right after my order saying my paypal account will be charged 800$ for a sub I don't have.
"Dear customer,
We received your review on trustpilot.
We're very sorry to hear about the unpleasant experience you've had with us so far.
I am Now creating a follow-up ticket for you.
Our related colleague will get back to you as soon as possible.
Please free to contact us again if you have any questions.
Best regards,
Vevor Team"
The product arrived quickly, as described, and is of adequate quality. Thank you.
. Good prices, quick service an delivery. When I see their ads, there is always something that will solve other problems I have. Vevor has more solutions than I have money! Patience my young Padawan.
Easy to set up and hold temp and humidity great and quiet and looks great wish it had one more drawer
The price was significantly less than all the competitors.
Needed something to keep my garden pathways out of the muck after rains and these tiles are perfect. Their flexibility is easy on the knees and they are easily customizable. 220 tiles were laid down within 3 hours and would have been half that time had I just needed a basic shape. Highly recommended.
THIS COMPANY HAS BEEN SO EASY TO WORK WITH. I REALIZED IT WAS EASIER AND FASTER TO ORDER DIRECT FROM THEM. CUSTOMER SERVICE HAS BEEN OUTSTANDING WITH ANY ISSUES WE ENCOUNTER.
I ordered the kayak rack for our Marina and they came sooner than expected and work perfectly! Easy to assemble and install, made well, Would buy again.
Great price great product shipping as scheduled happy with the product
Spray tank works fabulously excellent products. Great price Fast shipping.
I ordered my product on-line. That was process was easy and convenient. My product showed two days later as expected and it was half the price of their competitors.
Every thing i order is fantastic and good quality, plus it arrives very quickly
Easy to install total time probably 2 hours taking the old steering shaft out and the cable was a little bit of a chore but as far as installing the hydraulic steering assembly piece of cake there are a few things you need to really look at that I found out first of all red to red blue to Blue
I received the literature rack on time and in good condition. The product was of good quality and easy to assemble. Just what I needed! Thanks
Putting the unit together took the most amount of time. Directions were adequate.
I ORDERED 3 A/C MACHINES AND ACCESSORIES. THEY WERE ALL DELIVERED WITHIIN 1 TO 4 DAYS AND WERE JUST AS ADVERTISED. THE PRICES WERE VERY GOOD AND THE PRODUCTS WORKED WELL AND SEEMED LIKE DECENT QUALITY.
Master gate installer
I removed it. I already have over 5 hours yesterday troubleshooting and tinkering with the first one that has been malfunctioning for 5 months. Maybe it is the controller but I just don't know anymore as the first one would malfunction even when not connected to the gate. I have $625 labor into it, for a $350 system. This is getting ridiculous.Apparently they have no warranty, and after a month of troubleshooting, and e-mails to VEVOR, they still won't give me a return authorization to replace defective item
Dear customer,
Thank you for your email.
We are very sorry for any inconvenience caused. We understand the inconvenience this may have caused you and apologize for any frustration you may have experienced.
As an apology, we would like to offer you a refund of 40 USD as compensation. Would you like to accept this offer and keep the product?
Or can you repair it locally?
If you can, please let us know the approximate cost before repairing, and we can reimburse you if the price is within a reasonable range.
If you have any further questions, please feel free to contact us and wish you a happy life.
Best regards,
VEVOR
Never buy from this company! They are based in China and do not care about what they put you through! I ordered a pool pump 9 days ago. It was only coming 4 state's for delivery. Still no pump! 11 day's to come 4 state's in ridiculous and they do not care! I just want my money back since they ruined our memorial weekend anyways! They also have so many bad complaints through the BBB, now 1 more! Do yourself a favor and stay away from this company!
Dear customer,
I am sorry for the unpleasant experience.
Could you please provide us more details like your Order NO.? So that we can better help you?
Best regards,
Vevor
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We received your review on sitejabber.
We're very sorry to hear about the unpleasant experience you've had with us so far.
I am Now creating a follow-up ticket for you.
Our related colleague will get back to you as soon as possible.
Please free to contact us again if you have any questions.
Best regards,
Vevor Team