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VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases.
Upgrading every space isnʼ t just a task, itʼ s a declaration of reinvention.
Upgrade with VEVOR.
The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.
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The extension was easy and the ladder was solid while I was cleaning gutters. However, retracting the ladder was extremely difficult
I like ordering from vevor. Good quality products at a fair price and shipped right to my door within a few days. Very satisfied. Thank you.
I have two retractable hose units around my house, chainsaw for small tree jobs, and recently just received a 4 gallon sprayer. All these products are excellent for completing my lawn and yard jobs. Great quality and durable pieces to use for your home. Oh, I also have a lawn edger that gives my yard a straight edge and looks sharp in the neighborhood.
Product showed up missing all the hardware needed to assemble. Returning needs approval, Still waiting on 3rd day now for resolution. Need this ASAP for a project and still no word. Other retailers have instant results
Dear Customer,
Thank you for choosing our product and for taking the time to provide us with your feedback. We take your concerns very seriously and are committed to resolving your issue.
We are currently analyzing the problem based on the information you provided, which may take some time. Typically, you can expect a response within 48 hours. To expedite the resolution of your issue, we have marked this case as a priority and will contact you immediately with any updates.
Thank you for your understanding and patience.
Sincerely,
Vevor
Everything I've purchased has been exactly what I expected and was delivered super fast
On time and product was as advertised. Easy to order and great quality. I'd use again.
Great price at a great time on a long time on my tool bucket list item.
I am disabled and on a limited budget but still young at heart when it comes to great tools.
The order was shipped and received very quickly. The price ws reasonable.Because of price.
Excellent product quality at a very good value price wise and very happy all around will recommend this website to all family and friends.
Not realizing this was a vendor of all assorted junk I purchased a septic tank pump. It malfunctioned 1.5 years into a 2 year warranty causing my house to flood 3 times in one day and upwards of $100,000 damage in 5 rooms including floors and walls. I contacted them and the games were on. First, they denied the order, then denied the warranty time limit. I proved the so-called customer service wrong on all counts. The emails, pictures, and other documentation were submitted and what was returned was auto-scripted emails with no resolution. The first clue should've been that they're based in China. Think Temu. Cheap crap.
Dear customer,
I am sorry for the unpleasant experience.
Could you please share us more details, like your order number? So that we can better help you?
Thank you for your patience.
Best regards,
Vevor
First time trying your product. So far happy with purchase.
I am opening a restaurant, and I ordered a locked metal storage cabinet from Vevor. I am planning to use it to store liquor and other supplies. The cabinet came in a couple of days but it is missing a part. The cabinet cannot be assembled without the missing part which helps to support and hold the cabinet together. The part is labeled "G" in section 4 of their assembly instructions. The part has no possible use except as part of their cabinet. I have emailed them and messaged them several times. First, they asked me to send me my order number and photos of the parts I did receive. I complied with their request. Next, they told me the missing part might be attached to a different part, but I checked carefully and it is not. Now they tell me they are "investigating" Actually, they are just giving me a run-a-round. I paid more than $100 for this cabinet but it cannot be assembled. The cabinet is useless without the missing part. I am spending valuable time emailing and messaging back and forth. The missing part is labeled part "G" in their assembly instructions. They are making something simple into something difficult and frustrating. Just send me the missing part.
Dear customer,
I am sorry for your unpleasant experience.
We have already created a ticket for you and assigned you a colleague to follow your case.
Thank you for your patience.
Best regards,
Vevor
Was looking for something to Jack and level parts of my home! Saw advertisement on FB! Looked compact and easy use for multiple things! Ordered! Came quickly and was exactly what I wanted
Ordered this caddy to move smaller amounts of fuel to my boat at a marina that doesn't sell fuel. It took a little bit longer than i expected but it was worth the wait It is easy to assemble but for the pump Party I solved this by duck taping pump temporarily to the tank to put the plate and screws in.
Good, good, good, good, good, good, good, good, good, good, good
Answer: By email, they respond within 1 day. That said, they talk in circles, not adding any value to their support.
Answer: Scam in my experience. No help from customer service and no reply to email
Answer: Thanks for your inquiry.Here is our Shipping Time DELIVERY DAYS: 2-6 Business Days (More Time and Extra Fee for * Heavy and Big-size Products) Processing Time: 1-2 Business Day Here is our shipping policy: https://www.vevor.com/pages/shipping-policy
Answer: Hello Jim,thanks for contacting vevor. Could you kindly send us your order number?We'll check it for you.
Answer: Hello Jim,thanks for contacting vevor. Could you kindly send us your order number?We'll check it for you.
Answer: Hello,could you send us the product link you asked about?


Dear customer,
We received your review on Sitejabber.
We're very sorry to hear about the unpleasant experience you've had with us so far.
I am Now creating a follow-up ticket for you.
Our related colleague will get back to you as soon as possible.
Please free to contact us again if you have any questions.
Best regards,
Vevor Team