Jane

Answer: Hi Celeste! So sorry to hear that. You can contact [email protected] and they can assist you with a return and refund. Happy Thanksgiving. :)

Answer: I think this is their thing. I suspect they are in China. I just got notification that after waiting 5 weeks, may be, 10-20 more days. No refund and they don't respond.

Answer: Hi Charlene, thanks for reaching out. I recommend contacting our support team via email at [email protected] or via text 1-855-270-JANE and we can assist you with your return. In case it is helpful, you can also find more information about our return policy here: https://jane.kustomer.help/en_us/how-do-i-return-my-order-ryXZaOyf8. Thanks!

Answer: Hi Linda, thanks for reaching out. I recommend contacting our support team via email at [email protected] or via text 1-855-270-JANE and we can assist you with your return. In case it is helpful, you can also find more information about our return policy here: https://jane.kustomer.help/en_us/how-do-i-return-my-order-ryXZaOyf8