Vehiclehistory.us

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Vehiclehistory.us
vehiclehistory.us

Important Things to Know:

These tips are generated by AI, based on customer reviews from the past year

Our reviews monitored for authenticity

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

Vehiclehistory.us Reviews Summary

Positive Highlights

  • Customer service is responsive and resolves issues quickly via chat.
  • VIN reports are delivered fast and contain useful vehicle information.
  • Cancellation process is straightforward and takes only a few minutes.

Negative Highlights

  • Billing can include unexpected charges beyond the initial $1 fee.
  • Subscription terms are not clearly disclosed, leading to surprise recurring charges.
  • Some reports lack accident information, which may be a key need for buyers.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Apr 27, 2026

I needed a one-time search, which was done satisfactorily, and used chat to cancel the subscription. Amy was very helpful and took care of everything within about one minute, including a subscription refund. I appreciated it. This is an example of how customer service should be everywhere!

Apr 30, 2026

I accidentally signed up for a long-term service when I only needed one report. George was extremely helpful and cancelled for me. Took about 3 minutes.

May 21, 2026

I had a few questions with customer support and they responded right away and made everything to the point which was perfect. Fast and Easy. Definitely recommend vehiclehistory.us because they are reliable and always helping out when I have questions

May 4, 2026

I had a bit of a misunderstanding in charges. When my bank called me after flagging my account, I immediately logged in and spoke to customer service via Chat. That representative explained the charges, offered a refund for the charge I wasn't aware of, and met all my requests with zero hassle or hesitation. Thank you so much for the help. I hope this company can be a little more forward on charges (or a little less confusing) but all said and done, I got the report I needed and my concerns resolved effortlessly. Thank you to the customer service rep for helping me and giving me peace of mind!

May 12, 2026

Maybe I'm confused but I was charged a second time. I expected the charge to access my record, but then received a second one on top of that. Maybe I missed something when I read through the website. I did speak to an agent but again I don't remember reading about the second charge. She did close my account and was helpful.

Apr 23, 2026

I signed up to look up a record for a used car i bought from a small dealer. The situation i have with the dealer was very unpleasant ( got myself into a lemon deal). I used this site to look up history of the car. They said 1 dollars charge but the actual charge is 9.95. Make sure to unsubscribe one you done use it. All the wise they will charge you monthly.

Mar 30, 2026

I authorized a charge for $1.00 for 1 report. They also charged me $9.95 for the report package and $7.00 for the PDF. Thankfully the customer service rep was very prompt is issuing me a refund for the extra charges

Apr 6, 2026

Fast service and good report. However need to clarify the membership is not clear. It is advertised as a single service that tied you up to a subscription, that is not clear enough.

Mar 11, 2026

I just needed my vehicle report to determine when my car battery was replaced last. The report was available within minutes and provided the information I needed.

May 26, 2026

I had a question about a charge I saw on my bank account and the issue was resolved quick and easily. The vin check also was quick and this is a great service. The customer rep was great! Thanks

May 11, 2026

The sight was pretty bare bones which o liked it made navigating easy however this didn't effect its performance in fact quite the opposite it pulled info I hadn't seen on any of the fancier sights. Also. Canceling was straight forward and took less the a minute. Not your typical.endless search for baried setting or dreaded phone call. A social media search component would be a nice feature.

May 20, 2026

It was very easy to look up your vin, also customer experience was great, no issues at all. And term cancelation was fast and easy!

May 27, 2026

I found everything I was looking for easily and learned more about all my vehicles, it's a good source!

May 13, 2026

All the records I pulled were complete and accurate.

Apr 13, 2026

Fast and informative, but no accident info

Mar 5, 2026

Really helpful live agents! 24/7!

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Minnesota
1 review
0 helpful votes
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Issue with getting charged
March 7, 2026

I was talking to Thomas and let him know that I was continuously getting charged for the public records when I didn't sign up for it and he issued me my money back :) super nice!

Date of experience: March 6, 2026
1 review
0 helpful votes
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Refund for a charge
March 5, 2026

I'm asked for a refund and she gave me one and explained why I was charged thank you!

Date of experience: March 4, 2026
California
1 review
0 helpful votes
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The agent took my info, found my account and verified it had been cancelled. That what I needed!

Date of experience: March 2, 2026