Vakkerlight

Vakkerlight sent us what appears to be a seriously defective lamp: it made a popping sound and smoked when we plugged it in, and we disassembled it to find two of the wires had melted. We took pictures and requested a return and refund, but so far they have refused to accept the lamp or honor their 60-day return policy. Their customer service ignored our request and suggested we rewire the lamp ourselves—when we pressed for a refund, they suggested we created the wiring problem. So far they are still refusing to reimburse us or accept the return, even after we offered to ship back the lamp. Please avoid this company.

The item came without instructions, the metal that is used for the chandelier looks like a recycled gray metal not near chrome with some painted stripes on. The mounting piece not near chrome color and has stripes painted as well. When I asked for the canopy to cover all that ugly they said that's the canary itself. I have to repaint it all to make it look half way docent 500$ later. Take a look at the pictures. Plus it took more than a month to get it

I titled this Deception on Steroids because there are places where they have a ton of great reviews -- no doubt paid. But other legit reviews from actual buyers, like this one, exposing the fake reviews, in addition to the inferior products.

Vakkerlight.com and Vakkerlighting.com are a couple of those scammy internet interfaces advertising pictures of products from other legit suppliers. Don't fall for it! This company is based in China yet has two URLS and two U.S. physical addresses, which I believe is part of their deception.

Ordered a fixture from this company August 18th; received it 5 weeks and 2 days later. Upon opening the box, it was not exactly what we ordered: different type of part, different colored parts and overall a "cheaper" looking version of what is advertised on their website. Upon contacting seller, they have refused to acknowledge the difference (despite pictures!) nor authorize a return. Instead, they have repeatedly offered to send other parts, so we can disassemble and reconfigure the fixture as we'd like. I don't want to wait who-knows-how-long again for parts from China that still may not be what we expect. According to LinkedIn, Martin Chao is CEO in Houston, though company address is in Baltimore? Martin is also managing mooielight (obviously another company to avoid). There's no way this is not a chinese company.
We don't want to disassemble and create a new fixture! That's why we ordered one online. Besides, this is simply not what we ordered: it is a cheaper looking version. It's obvious they sent a different, inferior version of the fixture they advertise on their website. They make an actual promise on their website that what customers see is exactly what they get! Not true. Despite the no-questions-asked, 100% refund policy also described on their website, Seller continues to refuse to issue a refund for a product that is clearly not the same as shown on their website.

All we are seeking is a refund and a return authorization for the incorrect product, returned at Seller's expense.