UVOCORPReviews 385

Dear Ewn,
We are sorry to hear about your unfortunate experience and appreciate your feedback. We will surely take into account your opinion in order to improve our working conditions.
At the same time, let us take this chance to comment on your points:

- They tell me to fine my mentees for lateness, but who takes this fine? In whose pocket does it go? --> According to our rules, all orders should be completed before the set deadlines. If the customer did not receive his/her paper on time, he/she is eligible for a refund, and the fines for lateness are used to compensate such refunds. Besides, we'd like to highlight that the practice of "asking mentors to fine their writers for lateness" is in the past, since now our system automatically imposes fines on the writers who fail to meet the set deadline.

- They submit autocalls sometimes. It looks as if they do everything just to be done, to be ready as soon as possible. And it doesn't matter whether a person can log into the site or not. The autocall submitted means their work is done. --> Due to the huge amount of work, our Support Team cannot make all the calls in every order, so the system submits auto(matic)calls in cases of orders assignment or revision requests. Our writers find this option quite helpful; yet if you have any specific objections or detailed complaints, please, let us know. Concerning "it doesn't matter whether a person can log into the site or not" and " As for bugs, there are really a lot of them. I don't believe that the company lacks money to fix them. They just do not want." in this regard, I'm sure you understand that there are no perfect man-made products in the world, and our site is not an exception; however, together with our writers and mentors, our programmers are working on its improvements. It's all about the continuous process of progress: adding new features, testing and perfecting them.

- I was told that it is a freelance position and I will have free timetable. And what did I get? I have minimum requirements, lots of additional administrative unnecessary tasks. --> Our vacancy advertisement contained information on the basic requirements as well as the approximate number of hours a day an average mentor spends on the job. Freelance position presupposes that you can work whenever and wherever you want. We do not set obligatory working hours, and you don't stick to a certain workplace. As for additional administrative tasks, well, that's what our fixed payment of $200 per month is made for.
- Do you know any other place where a FREELANCER has WORKING DAYS and VACATIONS (18 days per year) ---> Yes, no other company offers vacations to its freelancers. Yet please, mind that we provide a paid18-day vacation. And our mentors think that it is a plus, not a minus of our company. However, if mentors need a longer vacation, they can take as many days off as they want ( but the period exceeding 18 days will not be covered with our fixed payment).

- As for writer position, I would never become their writer because of low wages, strict rules that contradict the pure notion of 'freelancer', the existence of mentors who have to find mistakes in even perfect orders just to support the established hierarchy of the company. - We don't force anyone to become our writer; we are simply open for new applicants, who can see our requirements and offers (including possible wages) on our website. Concerning the Mentoring Project, it was launched with the aim to deliver high-quality products to our customers and help our writers upgrade their skills, reach a higher academic level that would allow them to take more high-paid orders after the graduation from the program, and have a regular workload irrespective of their rating.

Further, the company lacks transparency. There are a lot of departments in the company, and most of them work only during working hours as per Ukrainian/Russian time. By the way, if you send a message to one department, they may answer that it is out of their area of expertise and ask you to send it to another one. And that 'another one' will never give you a respond. --> The representatives of all our departments reply to the writers and client's messages within 24-hr deadline (the only exception is weekends and holidays season). It is a strict rule in our company. And our Support Team works 24/7 and handles all the urgent concerns. If you have a specific example of the rule being broken by a team member, we will appreciate it if you provide us with such. As for requests to forward a message to another department, indeed, there's no department that would be responsible for everything done in the company; it's called the division of responsibilities (used in any company), which ensures a proper way of dealing with daily and important issues.

We want to thank you for taking your time and writing a review. Writer`s feedbacks help us to make our services better.

Dear John,
Thank you for the review! Please note that we are constantly working on making the site better in all regards. In this regard, we thank you for the hints and recommendations.

As for the professional development, please send us a message and we will unveil possible promotion opportunities for you. Please be advised that we have a number of options for all writers. Moreover, we value professionalism and nurtue its development. On another note, we do sometimes refrain from working on certain topics.

As for bonuses, it seems that you misinterpreted the requirement, so we welcome you to revisit the corresponding page of your profile. Should you still have any questions regarding that aspect, please contact us.
Please note that we treat all writers equally, regardless of their country of origin. We welcome everyone to embrace such approach. To us, all that matters is one's professional talent.

Last, but not the least, we welcome you to report any misunderstandings with the support team. As you know, misunderstandings do occur, and perhaps the best strategy is to address them in a professional way.