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The inflatables were a big hit at my client's event. I added two attendants for the inflatables. The attendants were personable; however, they didn't speak English. This normally doesn't bother me, but it was difficult to give direction and instructions to them.
Luckily Eduardo was there when they first arrived and he was able to translate. Once Eduardo was gone, we had a lot of pantomime and poor results with google translate.
Thomas and everyone at Bouncin Bins were great to work with. They did everything possible to make our Fun Zone fun for everyone in our community. I would definitely consider working with them again and would recommend them to others.
Thanks, Carol! We're so glad to hear that Thomas and the team made your Fun Zone event a success. It's wonderful to know that everyone had a great time, and we truly appreciate your recommendation. We’d love to work with you again in the future!
We usually have a great experience with Bouncin' Bins. This time there were a couple of issues. They have a link on their site called either "Wet slides" or "Water slides", and I rented a slide from that page, but when it arrived and was already set up, I found out it was a dry slide. That was kind of a bummer and I should have read the description more closely. Also, the people who set it up put it right in front of the gates that we were going to have our guests walk through. My husband said he tried communicating this to them but there was a language barrier. We ended up having the guests use a different entrance. We will continue renting from them. They sometimes drop your rental off early and I love that.
Thank you for your feedback Jamie. We are truly sorry about the misunderstanding about the slide. We will fix it so it is clear on the website. Thank you for your continued loyalty. We will be contacting you today.
I wanted to know how tall the water slide was for the tropical obstacle course and also see some video but there was none.
Amazing communication and value. All of the kids had a blast on the water slide. Definitely will be using this company again in the future.
Thanks so much for the fantastic review, Michelle! We're thrilled to hear the water slide was a hit with all the kids! We appreciate your kind words about communication and value, it means a lot to us. We can't wait serve you again at your next event!
Excellent service, this is the second time I have rented with you and the product has been excellent, I recommend it for any occasion.
Thank you, Maiyelin, for your positive feedback!
We're thrilled that you were happy with our service and that you've chosen to rent from us again. Your recommendation is greatly appreciated, and we look forward to continuing to serve you in the future.
This is the best service ever! They come set everything up and take it out down. Our family was on the slide the whole time it was here!
Thank you, Julie, for your wonderful feedback!
We're thrilled to know that you were happy with our service. It's great to know that your family enjoyed the slide and that our team made the setup and takedown process easy for you. Thank you for your continued loyalty. We look forward to making more fun memories with you in the future!
Best customer service ever. Set up and take down. Easier and fun! Highly recommend them!
They came on time and set up very quickly and very helpful and great to work with! I use them every time!
Thank you for your wonderful feedback, Silvia!
We're delighted to hear that our team was punctual, efficient, and great to work with. It's always a pleasure to serve you, and we truly appreciate your continued trust in us.
Looking forward to many more successful events together!
The kids played for 6 hours straight and the service was great.
Hi Joelle,
Thank you so much for your review! We're delighted to hear that the kids had a blast playing for so long and that you were pleased with our service. Your satisfaction is our top priority, and it's wonderful to know we helped make your event a success.
We look forward to serving you again in the future!
The rented equipment and games were a tremendous hit with our group. The zip line was operated in safe manner, and this was appreciated greatly. Overall, the engaging process was very helpful, this was our first experience with Bouncin' Bins, we will definitely reach out if needed in the future. I would like to suggest that you send a copy of the liability contract prior to the last 30 minutes before the start of the event. Can you reference and share it during the ordering process--these things require better concentration. We did sign it, so we could proceed with the equipment. Again, overall, our experience was massively positive--thank you!
Thank you so much for your wonderful feedback, Devon! We're thrilled to hear that the rented equipment and games were a hit with your group and that the zip line was operated safely. Your kind words about the engaging process and your first experience with Bouncin Bins mean a lot to us.
We appreciate your suggestion regarding the liability contract. We understand the importance of having ample time to review such documents. We do provide a link on the receipt that is sent out when a customer orders, but it would be good for us to make it more noticeable in the email receipt.
Thank you for bringing this to our attention and for your overall positive feedback. We look forward to serving you again in the future!
The guy who set up was wonderful and so helpful when we found out we couldn't stake the inflatables down. But then our generator died about halfway through and there wasn't a replacement option. We tried to make it work and then he came back and was finally able to, but then we only had 20-30 min left of the party.
Thank you for your review Lindsay. We do apologize for the generator issue. We will be contacting you today. Your feedback is appreciated.
So I had to cancel my son's birthday party due to weather, which is something I have absolutely no control over and this company refuses to give the deposit I paid on the bouncy house back. That is the most ridiculous thing I have ever heard. I didn't use any of their products. They should have the decency to give me back the money I put down for the unused product. What a horrible scamming company. You just go around stealing from people who never even use your products. Real nice. I will never rent a bouncy house again. This is ridiculous.
Hi Emily,
I understand your frustration, and I'm sorry about the situation with your son's birthday party. Our policy regarding deposits is indeed non-refundable, as it is clearly communicated to customers before booking and is stated on our website as well. However, I want to assure you that the deposit is kept on file as a credit that you can use for up to a year toward another event.
While we strive to accommodate our customers as best we can, unfortunately, weather-related cancellations fall outside of our control.
It was a ok experience they arrived 2 hours early and could not set up because the truck died and had to call for backup they got everything set up with 15 minutes before are party. During the party it went very well they were doing there job and people seemed to enjoy the time we had it. We would use this company again.
Jaxson, thank you for your feedback and understanding. We're sorry for the hiccup with the early arrival and the truck issue. We're glad to hear that once everything was set up, the party went well, and people enjoyed the time. We appreciate your patience, and we look forward to serving you again in the future. Thank you for considering us for your next event!
Everyone from start to finish was so kind and helpful. The event was able to start on time without a hitch. But on top of that everyone at this company is genuine to caring about people like me. I had so many questions for things that were needed and recommendations. Thank you all so much!
Sandra, thank you for your heartwarming words! We're thrilled to have been part of your event and that our team's kindness and helpfulness made your experience smooth. Your satisfaction and trust mean a lot to us, and we genuinely care about your needs. We look forward to assisting you with your future events. Thank you for choosing us!
Great place to rent from. Super helpful staff and easy to get ahold of someone. Set up was on time and the kids loved the water slide!
Nicki, thank you for your wonderful feedback! We're delighted to hear that you found us easy to work with, and our staff helpful. Timely setup and the kids enjoying the water slide is exactly what we aim for. Your satisfaction is important to us, and we look forward to serving you again for more fun events in the future!
Bouncy Houses were awesome! Not as happy with communication. Was told to plan on 30 minutes per inflatable (we had 5) so should be at location 2 1/2 hours before event started. We were there but they did not show up until almost 5:00, an hour before our event started! They were awesome at take down though :)
Sherri, we appreciate your feedback and apologize for any inconvenience caused by the delay in the setup. We understand the importance of communication and timeliness and will work on improving this aspect of our service. We're glad to hear that the takedown was smooth. Your satisfaction is important to us, and we look forward to serving you better in the future. Thank you for choosing us!
So easy to book and work with! I little pricey though
Thank you, Heather, for your feedback! We're glad that booking and working with us was easy. We appreciate your input on pricing, and we'll continue to strive for a balance between quality and affordability. We hope you had a fantastic event!
Rented some carnival games that were very old and had broken and missing pieces. For example, I pointed out the broken dart and the fact there were only three for the entire game the driver told me that was how it was supposed to be. Additionally, the company wanted to drop off the games 5 hours before I had reserved it, called me three times to ask if they could drop it off when it was convenient for the driver. The office person April hung up on me once in exasperation. After the rental as over, we waited two hours for the driver to come pick up the rentals. This was after calling several times. I am baffled that renting two concession machines and 5 old carnival games cost $500. It was not worth that price. I regret doing business here.
Kristen, we're truly sorry to hear about the disappointing experience you had with our services. Your feedback is important, and we take your concerns seriously. We apologize for the issues with the carnival games, the delivery, and the overall experience. We will address these matters internally. We appreciate your feedback and regret that your rental did not meet your expectations. We will be in contact.
Arrived early and setup/takedown were perfect. Inflatable was great. We had a great party. The only thing i didn't like was the driver waking me at 7 am, on a saturday
Thank you, Michael, for your positive review! We're delighted to know that your inflatable experience was perfect and that your party was great. We apologize for the early call, and we'll make sure to improve our communication in the future. We hope to serve you again!
Gustavo who delivered and set up our bounce house was excellent and so kind. Kids had a blast on it.
Thank you, Lexie, for your feedback! We're glad that Gustavo provided excellent service during the delivery and setup of your bounce house. It's wonderful to hear that the kids had a blast. We look forward to serving you again for more fun events
Super fast and great. Same day service and you guys killed it. Thank you so much
Thank you, Jack, for your fantastic feedback! We're thrilled that our same-day service met your expectations and that you were happy with the outcome. We're here to provide fast and great service whenever you need us. Thank you for choosing us!
Thanks for your feedback, Connie! We’re so glad to hear the inflatables were a hit at your client’s event. We apologize for the communication difficulties you encountered with the attendants. We completely understand how important clear instructions are. We appreciate your understanding and hope to provide an even better experience next time!