Direct Express

My disabled mother has been trying to get her card for over a month, they kept sending her through fraud account and I have personally been paying her bills because they keep giving her a run around and will not let her access her money. We have sent over her identification through email like they have asked and they keep requesting us to do it every time we call which makes her wait even longer. Then they start start hanging up on her for no reason and declines her request to speak to a supervisor. They are not a good company if they are holding out elderly money like they do! The have no real security protocol in place. They people are uneducated and seem immature as if they have teenagers working for them. It's been a month and my mom still doesn't have access to her money! Terrible

DO NOT USE THIS BANK, UNLESS U A SATAN WHEN THEIR GOD IS SATAN. U WANT HAVE NO MONEY IN YOUR ACCOUNT, THEY THEIVES& EVIL, AS HELL IS REAL. THEM THANGS IS SHOWING US BLACKS THEY ALL IS SATAN LIVING INSIDE THEIR DEAD EMPTY SHELLS. 100% True. They satan fr fr..

I contacted direct express on 7/4/2023. I noticed 2 FRAUD CHARGES. The charges were for the next day, 7/5/2023. The very first service representative, informed me that because the charges were pending on 7/4/2023 they couldn't do anything about it, until the charges ACTUALLY went through my account. So they cleared my account on either the 5th or 6th. I called them as soon as I got confirmation that they cleared my account. The service ryI called, kept getting flustered. Asked me my TELEPHONE NUMBER, AND ADDRESS, OVER AND OVER AND OVER AGAIN. I asked her if she was flustered and she said YES! I ASKED to talk with a SUPERVISOR! Because of this, I have had to jump through ring's to attempt to get my money. Out of the 10 or so service representatives... ONLY 2 COULD SPEAK GOOD ENGLISH!
MY name is Richard... NOT RECHARD!
If you can't SPEAK good ENGLISH... YOU should NOT have a job representing an AMERICAN COMPANY!
Because of ALL this bull$#*! on DIRECT EXPRESS'S incompetent service representative ( the flustered one)
NOW I HAVE BEEN JUMPING THROUGH HOOPS, trying to PROVE MY IDENTITY TO DIRECT EXPRESS.
I faxed the documents THEY told me to send. I live in HUD HOUSING...ON RETIREMENT. The management here FAXED the documents for me.
DIRECT EXPRESS THEN, informed me that was UNEXCEPTIONABLE!
THEY then told me that they would ONLY except an EMAIL... WITH a picture of my ID, FRONT AND BACK.
SO I sent them an email with what they asked for.
UNEXCEPTIONABLE! THEY COULDN'T USE WHAT I SENT THEM.
I am 63 and LIVE ON MY EARLY RETIREMENT. The total of the 2 FRAUDULENT CHARGES was just over $170.00 plus change.
SO they made my card unexceptable. Turned it off.
This was on the 6th of July, 2023. THEN THEY WERE SUPPOSED TO SEND ME A NEW CARD. I received correspondence from them, saying that there was QUESTIONABLE ACTIVITY ON MY NEW CARD.
I HAVEN'T EVEN GOT MY NEW CARD!
The gal today told me it was because I had CHANGED MY ADDRESS. NOOOOOOOOO, I HAVE LIVED IN THIS HUD HOUSING APARTMENT FOR 4 YEARS. I was told that I had changed my CONTACT TELEPHONE NUMBER! Remember the SERVICE REPRESENTATIVE WHO GOT SO FLUSTERED THAT I HAD TO ASK FOR A MANAGER?
I have now lost my LIFE INSURANCE and if I CAN'T pay rent, in approximately 2 weeks...I AM HOMELESS
DO NOT DEAL WITH THIS COMPANY!
IT WOULD BE EASIER TO OPEN A BANK ACCOUNT.
VERY BAD SERVICE REPRESENTATIVES!

It's gone fine so far but I would like to transfer my social security to a local bank so I can talk to a real person

I forgot my pin. Shame on me. Direct X will not take my call because it cant confirm my identity. However its been three weeks and social security office has requested direct express to call me multiple times. NO CALL. If called, identity masked and left NO message. Lost card and no money. Very disappointed!

I have 10yrs of exp with DX, have re-ordered many cards in the past. I rcvd my new card & attempted to activate it as I have done for yrs. DX refused to activate my card stating I need to email a copy of me ID. Info provided on their website states DX will never provide email addresses to customers, email ID verification has never been a requirement to activate a replacement card, if they changed this policy, I was never given any notice of this change. All the info & directives state the requirements are to call CS #, they ask me the questions needed to verify who I am, I provided that info but they keep refusing to activate my card. If they didn't believe it was me why are they providing me with my personal info to include in an email to them along with a copy of my ID? This is a contradiction to their own policies addressed on their own website. Their customer service reps are not helpful, have no compassion for locking up my last 3 ss payments, leaving without any means of providing for myself.

They continually make it harder and harder to talk to a human. 5K times you get the same option, but never get to a human. They have ripped me off, allowed other to do the same. DO NOT TRUST THEM!

I should have never got direct express they never answer they're customer service line and they steal your money! I do not recommend this card!

HORRIBLE
DO NOT USE THIS"BANK"
WAITING Over 14 DAYS FOR NEW CARD.
NO OTHER WAY TO ACCESS MY MY MONEY.
DO NOT USE THIS BANK
THEY DONT EVEN DESERVE 1 STAR

My husband past away n Dec. Of 2022 & they still haven't paid me his last benefit payment. I've done everything they asked. & no response from them.

OMG people!
Direct Express is the most absolutely worst company to deal with ever!
It's a complete waste of time trying to talk to anyone there!
I honestly think they purposely place blocks on the card after I got upset with them on the phone.
Soon after I could not even use my card at Walmart!
Direct express sucks the butt nuggets out of dead cows!
Screw you direct express I'm going to a different bank for my financial needs.

I called there online to activate my mom card because my mom does not read or write and she gave us hell and then gave us a translator I was helping my mom with the numbers and she said that I can not even give my mom the info. My mom has to speak. This is the worst card you can get they are so hard with everything. I will recommend you not to deal with them mind you you wait an hour in the line until they answer.

I recently contacted D.EX. Customer service after making a purchase from harbor frieght when i got home the there was a receipt for my purchase as well as another charge for $5.99, I then contacted the store an was told that it was a scam DirectExpress customer service told me if i wanted to dispute this I had to pay for another card. My advice is find a banking institution *****DO NOT USE DIRECT EXPRESS!

How is it possible once a transaction take place it is erased. For example, primo water from florida took 54 bucks and reverse the charge." Gave it back" After removing my credit card they went back in and took $47 illegally. I cant find the $54 transaction and i dont under how they got the card information after it was profeasionally removed.

My fathers card has been constantly declined at stores for no reason, even if there's money in there. He was issued a new card, paid $13 for express shipping, 5 days later and it's STILL not here. Called customer service and they said it's "out of our hands". I've called this company 4 times within the past week and a half and i'm beyond frustrated. I've tried being polite, i've tried being understanding. My father needs this money to live and the fact that he doesn't have his card yet is infuriating. He has bills to pay just like everyone else, but because this company can't get their act together, it's affecting my father. We will be switching him to direct deposit once it comes. We aren't dealing with these constant calls and complaints anymore. This company should be shut down. The government should find a different company that actually knows what they're doing in a timely manner because this is people's lives you're affecting while you sit in your own home (those that still work from home for whatever reason), comfy and cozy and cause the people that actually need this money to go hungry or without power. Disgraceful and disgusting.

Sad company who does not answer their phone and basically steals money from people in need. I pray that the poor SSI and Vets will get better service when this contract runs out.