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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Appliances look good but they make noises. They also are extremely difficult to clean.
1111
Previous customer, bought GE refrigerator few years ago
On line chat was fast and helpful!
Pretty easy process. Great Price...
Great selection, great prices...
Llllllll
So far so good. Product arrived timely. We have not yet installed the cooktop as we are in the midst of the renovation where it will be used.
NA
Thanks, I do NOT want two orders. Cancel the first order: usappliance-*******
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Quite amazing to be making such a purchase at midnight, so far so good...finally have washer/dryer installed. There is a bit of learning curve, but the machines seem to work very well.
Fast and easy to find products with tools available on this site.
All OK
So far so good. I spoke to a gentleman that assured me the company is an authorized LG retailer and provided some info on the company.
The dishwasher arrived on time, in perfect condition and the price was better then anyone else. I will use US Appliance again and refer this company to others (a 1st for me). I always do my homework before buying on-line and this was the best experience by far on a on-line purchase. I normally buy thru Amazon as I worked for them for many years and find them to be reliable customer service company and this company is just as good if not better. Thanks for the great customer service, Dave
Quick and easy...low prices!
Fine.
Prices are amazing, ordering was easy. So far, so good...I'll be curious to see how long it takes to fulfill the order as well as how the delivery goes.
Update: received appliances within 2 weeks of ordering. Delivery was flawless. Driver showed up w/in time range I was given, he was courteous, professional and helpful. Excellent experience start to finish. I have already shared US Appliance's website with several people. Thank you!
Great site. Good price. Fast delivery.
Would like to be able to compare several items on the website. Easy to navigate website. Like the prices.
Would have appreciated if the shipping company would have put the appliances inside the house doors (I have double patio doors so there is plenty of room).
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members