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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy to use. Need to reference associated products, such as matching griddle or counter strips.
Great price, but long delivery lead time.
Didn't like having to put items in my cart to see prices, made it take too long.
I wanted to add the extended warranties but could not find the offers again.
Very user friendly
Good place to shop appliances. The customer needs to be pro-active with communication and coordination of logistics. The foreseen delivery date is not given at checkout.
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Really liked the shopping experience, reliable and on time. Will be buying more in the future.
US Appliance's prices can not be beat. I searched for this appliance package through many other suppliers, but their prices far exceeded US Appliance's. I look forward to receiving the Bosch kitchen appliances for an upscale house I am renovating.
Quick, amazing prices!
Great selection of appliances; simple ordering process, product arrived within 2 days. Unloaded into the garage. Are very satisfied with the whole process. Will definitely use again. So simple.
Website is very easy to navigate, I immediately found what I was looking for and paying was just as easy.
Easy to maneuver site...quick and informative
Very satisfied with the appliances and delivery service.
Great price on a good product!
Thank you
Had been shopping for appliances for a while. Referred to the site by a friend and the prices are AMAZING
The driver was very helpful. Opened the boxs and carried them off. Very happy with products and service
Fast and easy
Delivery a problem with Bear Creek Rd ( 4000 cars per day commuter road to silicon Valley) continuing with a 5 Ton load limit. I met Munoz in the town of Boulder Creek with my truck and Munoz transferred ovens & Fridge successfully over to the back. I provided ratchet straps.
GE Ovens installed 3/23/17 and Maytag Fridge installed 3/27/17. I love that Maytag fridge for visibility of products!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members