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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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User friendly and intuitive. Love the packaged offers.
Thanks great deal
Shopping Experience was quick and easy.
Awesome price, delivery, and satisfaction!
Smooth
Easy to find appliances
Everything is in good condition working good 5 stars
Great prices, any manufacturer rebate for purchase?
I always use US Appliance
Good overall, received a damaged piece but company took care of it right away. Immediately shipped out a replacement.
Easily find good prices on nice appliances
Excellent! Very easy and smooth. Great price!
Received product. Sale very satisfied.
Competitive pricing
Great prices, easy shopping, helpful customer service! Only wish the took them in the house.
The site is very easy to navigate and is cleanly organized. I really like that you can buy appliance packages instead of having to individually select each appliance- it's way easier and more cost-effective.
I almost ordered a Weber Grill at the same time, but there was a phone number to call for "Special Promotional Pricing"? However, I think it was just the normal phone number because, when I called, I was told to call back during normal business hours, so I don't know what the promotion was.
This is my third order from US Appliance and they are fantastic!
The delivery time was good and we received the order sooner than expected. The price for the whole bundle of the fridge, oven, microwave and dishwasher was about the price of just an equivalent fridge at Home Depot. We are very pleased overall.
Great price. Two dented items. Yet customer service sent replacement parts. Inconvenient but taken care of.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members