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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I would like to know estimated delivery date
Multiple contacts following order demonstrated desire to ensure purchaser received the ordered item and that item was delivered undamaged.
Easy and efficient process to get quality products for reasonable prices. However, 2 of the four pieces were damaged upon arrival and after 2 weeks I have only received a replacement part for one of the items.
The site was easy to navigate with plenty of options and good prices
Fair. No installation service is provided. That cause a lot of problem and have to pay extra$500. One item was damaged cause a lot delay for receiving the complete package.
You had the models we wanted at a competitive price. We look forward to having as easy a shipping/receiving experience as we did ordering.
Update after receiving: The dryer was very delayed from the manufacturer and it took several weeks longer than expected, but was still here sooner than any other company (Home Depot, Lowes, etc.) had estimated. Our sales consultant, Stan Cisco, was quick to respond to our update requests and was very professional and apologized for the delay.
Receiving the shipment from R and L was easy and the boxes were un-damaged. We are very satisfied with the appliances; the only dissatisfaction was the wait, of course!
Three out five appliances were damaged on receipt. I refused them, but this interfered with other scheduled services for my renovation. I also thought that when I checked out there was an option for paying more if stairs were required. They only delivered curbside, so I was stuck with major appliances in a parking lot by myself.
Best price! No shipping or tax. Can't be beat!
So far so good. Ordering was easy.
Great shopping experience! The freezer had only slight damage to the back side edge from shipping handling and your company offered compensation for that as I told service we definitely want to keep it and not return for another. The dishwasher and microwave came in undamaged and look great.
Thank you
Fast, easy
Feedback on the product was helpful... love the free shipping option. I do wish I had more information around estimated delivery timeframe.
Refrigerator had dent in door.
Stove had damage on leg (partially crushed).
Neil Brown
Great prices! Super easy ordering and fast delivery. Highly recommend!
Had what I was looking for at a lower price and free shipping
Good service so far there was a small dent in the washing machine which surprised me since it was packed so well.
The variety of brands are very useful for an informed decision.
Went very well. Had internet problems but it was on my end.
US Appliance was very customer oriented. They kept me well informed and handled the return and replacement of the damaged dishwasher very well. I am happy with their service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members