On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I have been very pleased with my shopping and ordering experience. I wait to see how it all works out. Hopefully just as pleasant. Our shopping experience was excellent fed ex was a little off on your delivery but US appliance took care of everything and we are the happiest customers in the world!
It was fast and easy to do online like we did
Easy peasy. Had just what I wanted & quick ordering.
Easy site with the best prices. Faster delivery than I expected, too!
Prompt delivery however was uninformed that it was a straight truck and that my merchandise was to be left at the foot of the driveway.
I have a very long driveway before you reach my home and had no way to bring it to the house.
Luckily they resent it the next day on a smaller truck and was able to bring it to the front door and didn't charge me for it. Appliances are perfect and just what I had expected!
Thank you!
Convenient and easy
Quick and easy
Great website
SIMPLE AND EASY - CHAT HELPED WITH QESTIONS - I WOULD RECOMMENDED TO ANY ONE. THANKS
Best prices I could find ANYWHERE!
Smooth so far.
I ended up buying some of my appliances with someone else to avoid sales tax and get a lower price.
Because Im trying to buy parts and is not available
Liked your selection, prices, and value.
Easy to find what I'm looking for
Very easy to read and understand ordering process. Quick acknowledgment and pop up help if needed.
Big name places like Home Depot and Lowe's wouldn't deliver to our house due to it being just a handful of miles out of their delivery zone. Found this website and they had all the appliances we were looking for AND most were at better prices. 10/10 would buy from here again.
The website is easy to navigate and the ordering process is quick and painless. Customer service agents are close by in a chat to lend assistance and are very helpful.
Your chat expert was very helpful!
I wanted a bigger discount!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members