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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I always get my builder packages with us appliance and as long as the prices, service, and quality stay like they are - I will continue to.
One of the burners in the stove did not work. They got it replaced after a couple of weeks.
We love US Appliance
Quick Shipment beautiful product
Happy with the products received
Great cyber Monday prices, easy to navigate and smooth checkout process. However, time to ship was a bit long.
Several hundred dollars cheaper than Costco for this package. I am very thankful they were sold out!
It would be great to get the delevery date before confirming the order
Great site and prices!
Easy to navigate site and prices are very competitive.
Everything has been very good so far
Great company to work with! They delivered my appliances for free to northern WI and put them in my cabin. No other company would do this. I will be a repeat customer and I recommend them highly! Thank you!
I bought a TV from you in the past and had an excellent experience. I expect that to be the case this time also.
Found what I believe is a great deal. Delivery guy's were great. So far no issues.
Im a fist time buyer.so far so good.thankyou!
So far so good I will let you know more when the appliance arrives
And how quickly. Arrived as indicated
Extremely happy
Thank you
Very easy to navigate; online chat support very helpful
Live chad was very helpful and washer and dryer a real saving. Washer and dryer a great deal, however not real happy with the washer as it does not put in enough water and takes a lot longer to wash clothes then my old maytag. I love the dryer.
The delivery company was not very experienced at appliance delivery. They could not get the fridge in without removing the doors and may have damaged another piece on delivery.
Second time user prices are good
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members