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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Delivery took a little over 3 weeks. With the corona virus going on and ordering a 'special order' GE refrigerator, it was expected. However, when I was inspecting the item right off the truck it looked fine so I signed the waiver for the truck driver. My son ran up and grabbed the large sticker on the side of the box and it revealed a large dent underneath! The box was completely torn apart underneath an intact, perfect sticker! It was an obvious attempt to cover it up! I don't know who's to blame for that (delivery truck or US appliance) but I did receive a $200 discount for it. I wasn't willing to wait another 3 weeks + for another one. Buying one from the local store would have been special ordered and taken the same amount of time. It stinks that you pay so much for an item and now have to cover up a dent with paper.
Easy product selection and checkout. I purchased a gas cooktop and it was delivered to my house within the specified time range. Delivery company was efficient and good at communicating regarding delivery and the cooktop I purchased is working great!
It was easy to find what I wanted and to use the website.
Application was not so easy. I had to call tech 4 times.
Best price I found for the LG washer / dryer. The COVID-19 restrictions kept the delivery men from placing the units in the garage and instead had to leave them in the driveway. Not their fault as that are the instructions from the governor.
Called Toll Free # seeking help and the gentleman who answered was more than helpful on more than one occassion - Job well done :)
My buying experience was great. My stove was delivered within three weeks. It was in perfect condition. The price was the best that I found anywhere!
So far it been OK will see
Very easy to order. Thank you.
I would like to start off by saying I made a purchase over a month ago with a man named Larry. I purchased all new appliances for a Kitchen (Microwave, Dishwasher, Oven, and Fridge). The total was $1,999.00. I work for a contractor and I sent in our Reseller Permit everything to make sure that we weren't charged tax. 4 days letter I got an email saying he must have entered the card incorrectly because it didn't go through. On 4/28 I contacted US Appliance asking where my appliances were I was told they were back ordered. I was also then told that my purchase didnt go through because they couldn't verify the payment. I sent them the transaction from the bank showing that they have had the money for over a month. This morning I got an email saying they have refunded my money and to source appliances elsewhere. SAVE YOURSELF TIME AND FRUSTRATION AND GO SOMEWHERE ELSE!
Online order went smooth
Thank you for your customer service, needed a quality chest freezer during a country wide shortage. Overall very helpful, I totally love the chest freezer with sliding windows to view, solid quality.
Everything went smoothly and I would buy here again.
PACKAGE looked very old, some rips and tears. Will open in about 5 weeks in our new home
Good shopping experience where I can compare pricees
Chat was good.
If your website says you'll change packages, change them. Reached out to customer service based on the fact that it states "If you need to change something with this package, please contact our customer service." Contacted customer service to purchase an upgraded version of a product and they stated "No we don't make changes to packages". If you don't then go ahead and remove that little line.
The shopping experience was fine. The site was easy to navigate. The product was delivered on time and everything was in great shape and works perfectly.
These guys do a wonderful work at their job. Couldn't pick a better repair company 10/10. I would definitely recommend them to everyone I know.
Very simple and free shipping
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members