I ordered a vinyl back in november though paypal. Due to me living in the uk i had to pay 30 pounds shipping, compared to the 15 pounds for the vinyl. Then a week ago i got an email saying i need to authorise my payment. They then tried multiple times to grab 45 pounds out of my debit card throughout the week. Luckily i didnt have enough money in that account for them to take. After trying multiple times to contact them on email, online chat and phone they basically only gave me the option to cancel my order, or pay another 45 pounds to "authorise the payment".

Another thing im not happy with is how the UK support line is in america. Which means the times dont line up at all and it is awkward to call them at the times theyre open.

Another problem was i emailed them 3 times with my problem, and everytime i got an automated response saying i should look at online guides.

HORRIBLE QUALITY-Fell apart at the seam

I bought a pair of jeans that completely fell apart at the seam. A gaping hole as big as my hand. Customer service wouldn't connect me to a manager and would only issue a partial discount. I have NEVER had a pair of jeans do this. Even cheap pairs I bought at discount stores like Belk. They had only been washed 3x and only worn to work. Terrible quality and UO just doesn't care. I would give 0 stars if I could.

I purchased Reeboks from URBAN OUTFITTERS on the third, it is now the thirteenth, and the shoes have yet to ship. I contacted UO Friday for an update, was told to give it 24-48hours. I waited Monday, called again, they tell me the same thing. Finally I call today JANUARY 13th, and I am told to give it 24 more hours, and that someone name Shantrell will send me an email with an update. Apparently, there's no information on what happened after the order was place. All they know is that they have my money. Finally a couple of hours later, I get an email from Shantrell, that the warehouse says the shoes "SHOULD" ship by the fifteenth. That would be 12 days I've waited for some shoes to ship, and who knows how long it'll take before they deliver. UO response to this was extremely nonchalant, dismissive, and riddled with OH WELLS. The sad thing is they literally offered me 30 percent off as an apology, when I never got what I originally ordered. Who wants to wait half a month for an item. I've ordered other things from stores like Coach, Gap, hell even Amazon, and gotten it faster. Beware you guys. Not only will you not get your package on time, but there will be no communication, unless you initiate it.

3 times with promises, it was all taken care of, NO e gift card for my granddaughter's Christmas, No problem with my cc paying for it. First they wanted verification from my cc company for me to get a number. Actually the cc co, never heard of such a thing and thought the site was a fraud. After 3 different attempts and promises, still no E Gift card! Never again with this outfit!

Ordered a £50 voucher on 27 Nov for my 16 yr old daughter. I should have oredered an e voucher but thought a proper voucher would be nicer. Regularly checked the tracker to be told Royal Mail experiencing delays. Checked on 23 Dec as still not received with the same message. I emailed straight away to be told that the item had been signed for. I have a complaint pending but after seeing these reviews am not holding my breath. It could be a dodgy delivery driver but how do you prove that? I will never buy vouchers online again or shop at Urban Outfitters.

I ordered two weeks ago. Got a text from courier saying they were trying to deliver but couldn't find the address. I verified the address and he stated that was not the address on packet and he didn't deliver to my area so he would have to contact someone else to deliver it. That was a week ago still no package. I get a text yesterday saying my item had been delivered. Looked on porch and in mailbox... nothing. Contacted them and they said sometimes the courier marks packages delivered before they are actually delivered and to give it 48 hours. Who does that? Throughout the process I have called... sat on hold 49 mins and then chatted with 3 different agents. No package, no one cares and my money is gone. First and last time ever ordering with them!

I'm so dissatisfied disappointed I ordered a kanken mini backpack I got it in time and all I was exited about it cause I had been wanting one I've had it maybe for three weeks and I ran into this video of how to tell a authentic from a knockoff Urban outfitters has sent me a knockoff my kanken backpack doesn't even have the Swedish flag on the name tag the way it was packaged is not how an authentic kanken item would have been done and my fabrics are not authentic like on a real kanken item! I called left email and I tried chatting with someone no answer whatsoever this place is looking for a good lawsuit!

I ordered a simple top over a month ago, which on their website says "pending" so I can not track it there. Upon looking back in my emails they gave me an odd tracking number from some company that ships, but no company like USPS, UPS or DHL... but someone I never heard of. When looking on that website it just says delayed. After being on hold for over an hour to get a UO representative she says she can't track it either. I would expect a major retailer to be better than this with shipping. Random people on Ebay ship within 2 or 3 days with no problem but Urban Outfitters can't?

If I could give a zero, I would. My daughter ordered pants from this crap store and returned them because they didn't fit. For 6 weeks I have been calling (and waiting on hold for at least 45 min each time) to try and find out where my refund is. Each time I got a different story about where the return was and that they would have to investigate. On my fifth call I was told that they were returned and that we got a new pair of pants in exchange. We never exchanged the pants and certainly didn't receive another pair. They are crooks! Don't order or shop at Urban Outfitters! My kids used to shop at Urban quite a bit (note used to) we will no longer spend another dime at this $#*! store.

Ordered several items from this store over a month ago with all the items in stock. Reached out to customer service several times to find out where pieces were from my order as my order stated "has yet to ship". They told the items were in stock and would ship. Today I receive an email saying the items are now out of stock. They are horrible! It took over a month to now have the items out of stock. Thanks for a Mery Christmas. Will never shop here again!

The person I spoke with literally made me want to stop shopping there. So rude, soft spoken, didn't care about my issue. Put me on hold for such a long time. Then came back with no answer and said someone else will get back to me via email. It is insane. My issue was in regard to a member tier. At 600 point you become a "gold" member. I have 925 points and am still at the lowest tier level. Complete scam. Rude customer service. I said goodbye and thank you and then she just hung up on me didn't say anything. Ugh so frustrating!

Don't even bother. I ordered an item with the expectation it would be delivered by 11/19 per checkout and email confirmation. After talking to three different customer service representatives, I was finally able to find out it didn't ship until 11/18 (ordered 11/13) and wasn't estimated to get delivered until 12/1. Absolutely ridiculous and all they could say was sorry for the inconvenience. Well now Im left without a gift for a friend going out of the country in five days. Never shopping here again.

Didn't think the shipping was bad. It came way earlier than the expected date (which kept getting postponed for some reason on UO tracking). After talking to customer service I was able to get an update a couple of days later, but the update kept disappearing. I found out on my own that you should NOT depend on UO's tracking, because it never gets updated, therefore it seems as if your purchase never even left their facility. Track your parcel using the Ascendia website initially; even better, use the USPS website for real-time updates + delivery updates.

I ordered a $300 mirror and a $800 dresser. Before the items were even shipped my account was charged every 1-3 days. I called and asked why this was and apparently they do this every 7 days to make sure the funds are still in the account. I finally received my dresser, but never the mirror. It has been 3 months since I ordered it and I have been charged and refunded every 1-3 days for the last 2 MONTHS. I've talked to customer service rep about 7 times now over the course of the 2 months, and 6/7 have told me it just shipped and I should receive information in 48-72 hours. I have yet to get any sort of info of when I'll be receiving it. I had planned on returning it once I received it because I don't want to give them my business, but after reading the reviews on their returns I guess I'll keep it. Not sure if it's even legal to be taking the funds out this frequently when it hasn't even shipped, but it's an absolute mess. I'm a very loyal customer and buy 90% of my clothes from them. I've never had issues with clothes, but because of the way this is being handled I will not longer be giving them my business.

I pre-ordered an exclusive LP the day it was announced and of course 3 days before shipment they charged my card but didn't ship anything. I check the website and it says "back stock". The item page doesn't exist anymore and I'm so shocked that they took the money but didn't ship anything and have no plan to. I called they're "customer service" to get someone telling me that I will never get that item. I still can cancel it but come on you can't do a simple pre order. Extremely bummed out I couldn't get the product and now I have to pay a scalper on eBay much more if I want the same product.

I ordered something for $50 and never received it. They put a hold on my account and when I called, they said I have to file a police report to remove the hold. This means taking time out of my day to go file a police report for a $#*!ty company that doesn't even respect their customer. Will never ever buy from this company again. And please save yourself some time and don't purchase from this horrible company that probably exploits people and over charges.