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Urban Decay

3.6

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Urban Decay Reviews Summary

Urban Decay has a rating of 3.6 stars from 215 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Urban Decay most frequently mention eye shadow, good quality and long time. Urban Decay ranks 2nd among Cruelty-Free sites.

service
22
value
21
shipping
19
quality
21

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India
1 review
12 helpful votes
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My cousin is studying in US and somehow I need to discover this brand for her. This is such a good brand for make-up & cosmetics all together. She just happy with every product. Thanks for being there. Strongly Recommended.

Date of experience: March 20, 2020
Ukraine
3 reviews
2 helpful votes
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OK
March 20, 2020

The only plus of this site is that I got my refund back. As the cosmetic wishes to be better and cheaper.

Date of experience: March 19, 2020
New Jersey
3 reviews
2 helpful votes
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Happy to got my product
February 7, 2020

I tried from this website for the first time and happy with their service. I received the product on time and was well packaged.

Date of experience: February 5, 2020
Ukraine
3 reviews
0 helpful votes
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Not bad
January 30, 2020

You should try them. The service and the shipping is quite good. And the quality of the products is okay.

Date of experience: January 29, 2020
Texas
2 reviews
10 helpful votes
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Very good products
January 21, 2020

Everything for good, for me as for the make up artist I really love that products, and foundation the most, all of them are waterproof and you may use them on wedding models and on the evening parties, but I should say that prices for them are too high.

Date of experience: January 20, 2020
Missouri
3 reviews
16 helpful votes
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Cruelty Free
January 6, 2020

I appreciate that Urban Decay is a cruelty-free brand and is committed to ending animal testing. More companies should follow their lead.

Date of experience: January 4, 2020
Ukraine
10 reviews
5 helpful votes
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Love to buy
December 25, 2019

Would love to buy this again if only it didn't appear UD is discontinuing it... I prefer a natural highlight and this really fits the bill.

Date of experience: December 24, 2019
Romania
3 reviews
22 helpful votes
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Good products
December 23, 2019

I ordered from their website once and it arrived on time and was well packaged. Quality is quite good.

Date of experience: December 21, 2019
California
11 reviews
45 helpful votes
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Terrible CS
December 21, 2019

Had 5 orders and not one of them came with a return label. I had to call their CS and they were awrful. They told me too bad and I would have to pay for 5 different return labels to return the items. The CS Supervisor was so rude and condencending I also hate their new makeup base. I will never buy from their online store again. I just wasted $50 to ship the orders back. They lie, because they state on their website that they provide free return labels. They could have easily sent one to me. Done with them

Date of experience: December 20, 2019
New Jersey
1 review
0 helpful votes
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I love it
December 5, 2019

Love their products at amazin prices. Good shipping times. But their customer service team could be a little bit better.

Date of experience: December 3, 2019
California
3 reviews
5 helpful votes
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Great
November 9, 2019

As a brand, Urban Decay is cool, relatively young, and mostly cruelty-free. UD shade names are always creative and edgy, and good quality is to be expected with each purchase.

Date of experience: November 6, 2019
Indonesia
1 review
0 helpful votes
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Probably the best
October 30, 2019

I've bought some stuffs from Urban Decay and I got promptly delivered on time. I can assure those are legit products.

Date of experience: October 29, 2019
New Jersey
2 reviews
4 helpful votes
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Great customer service
October 17, 2019

I have bought from Urban decay lots of times. And I love their customer service. Very insightful and helpful

Date of experience: October 16, 2019
4 reviews
32 helpful votes
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Great products very convenient to track your order. The prices are also so affordable. Customer service is top notch, highly recommendable. T I have been using this service for a very long period.
Highly recommended.

Date of experience: September 30, 2019
South Africa
1 review
6 helpful votes
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Bad service
September 26, 2019

Ordered some make-up in August, still haven't received anything and it's almost end of September. Tried e-mails and calls, nothing happened. I'm still waiting for the products, so disappointing and never ever going to buy from UR. You guys should do better when it comes to customer service.

Date of experience: September 26, 2019
California
6 reviews
11 helpful votes
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Goodbrand
September 26, 2019

You must own the eye shadow, fix'makeup better than smash box.The 1st I bought was in the duty free, trust me, it worth.

Date of experience: September 25, 2019
Paraguay
1 review
1 helpful vote
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Ulises
September 22, 2019

Good support, pleasant prices, great products! Сonvenient to track your order!
Use this service for over 5 years

Date of experience: September 22, 2019
Virginia
1 review
0 helpful votes
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Fast delivery
September 19, 2019

Good support, pleasant prices, great products! Сonvenient to track your order!
Use this service for over 5 years
Highly recommended.

Date of experience: September 19, 2019
Canada
2 reviews
0 helpful votes
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My Love
August 24, 2019

Really love this mark, I just saw it in one youtube channel of beauty blogger and now cannot just go through the shop with the products of Urban Decay, because each product is quite marvelous, I have in my arsenal foundation, glitter and pallette of shadow! All of them are great.

Date of experience: August 22, 2019
France
3 reviews
17 helpful votes
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Good customer support
August 21, 2019

Very good customer support by UrbanDecay. I have recently got many stuffs all received in a good package!

Date of experience: August 20, 2019