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Upzy

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Upzy Reviews Summary

Upzy has a rating of 3.3 stars from 53 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Upzy most frequently mention best prices, thanks guys and customer service. Upzy ranks 9th among Bicycle sites.

service
41
value
41
shipping
41
returns
6
quality
41

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Danilo G.
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Upzy rocks! Constant communication with my delivery, AND you had the lowest prices around for the bmx bike i wanted. Thanks guys for the great service

Date of experience: February 8, 2021
Upzy -. — Upzy Rep
6 months ago

Thanks so much for your great review Danilo! Enjoy your BMX bike :)

New Mexico
1 review
0 helpful votes
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Great company!
December 13, 2020

Bought 2 riding toys for my daughters, and they're really happy with it! Fast shipping and responsive customer service are always good signs in a company. Thanks for everything!

Date of experience: December 12, 2020
Upzy -. — Upzy Rep
6 months ago

Thanks so much for your great review Harry! Glad you're happy with your riding toys :)

Canada
1 review
0 helpful votes
Follow Peter F.
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I bought a Surrey bike from Upzy. I wanted to make sure that my family could go outdoors and do something fun during Covid. I had a million questions before ordering, and each time I would get an email response promptly. Upzy really seems to care about the customer experience, and that's rare nowadays. Thank you! Will be back again sometime

Date of experience: September 27, 2020
Upzy -. — Upzy Rep
over a year old

Thanks so much for your great review Peter! We're so glad that you had a great shopping experience, and even happier that the Surrey bike is providing you with lots of family fun! Happy riding :)

Canada
1 review
2 helpful votes
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I heart upzy!
July 9, 2020

Ordering from upzy is far the best online shopping experience I've ever had. I got two razor dirt bikes and they had the best prices and also their cust service was the most responsive. Love their large selection of products to choose from. My 2 boys are stoked with their gifts! Plus gives them something to do during covid. Thanks guys!

Date of experience: July 7, 2020
Illinois
1 review
2 helpful votes
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I order a scooter from them on May 14th when it arrived it was a jr not the normal size one... I bought it for my daughters birthday when the wrong size came I hurried and ordered the right size... i then on May 22nd I tried sending them and email about returning the item the person I am dealing with his name is Joe here we are July 1st and we are no closer to having this scooter returned they want $30 to ship it and to restock it that to me is ridiculous he said if you returned something to a store you would have to spend $$ on gas that was his come back seriously... in addition to it taking over 6 weeks now and I still havnt been sent the postage information or address where to send it... his last email told me I would be better off to sell it locally or give it to someone... I asked to have some of the fees waved since it has taken sooooooooo long to get it returned and he told me NO... horrible customer service I don't advise anyone using them

Date of experience: July 1, 2020
Upzy -. — Upzy Rep
over a year old

Hi Carolyn. Thanks for your review. We need to point out several things regarding your order #18756.

1) From the moment you received the order, you demanded a refund immediately. There was nothing wrong with your scooter. It's not true that we sent you the wrong size, we sent you the exact scooter you ordered. We have written confirmation of your order, which was for the Space Scooter X360 JUNIOR scooter. This was advertised as a JUNIOR scooter and it was what you ordered. It was simply a case of buyer's remorse on your part. We notified you that if you want a refund, you will have to return the scooter first, which is standard protocol for any business.

2). We are absolutely 100% ok with you returning your scooter. We simply ask that you adhere to our return policy (which you agreed to when you placed an order by checking off the Terms and Conditions on our site). For full transparency, our return policy is found here: https://www.upzy.com/pages/shipping-and-returns

3). You refused to return the scooter as you did not want to pay for return shipping. You kept on demanding a refund, which we have written confirmation of. As per 1) above, we are unable to refund you until you return the scooter. In a situation like yours where there was nothing wrong with the scooter and it was a case of buyer's remorse, you would have to pay for return shipping. Again, we are ok with you returning it, but we're unable to waive the return shipping cost. You refused and that was when you wrote your review.

At the moment, you still have your scooter. If you'd like to return it in accordance with our policy, we'd be more than happy to assist you with that.

Thank you and stay safe.

Best,
Team Upzy

Canada
1 review
1 helpful vote
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Bikesbikesbikes
May 9, 2020

I bought a bike from Upzy and were really surprised that they managed to deliver it quickly (within a week) especially during a time like this. Thanks for making my little boy happy with his gift! Will come back and shop again

Date of experience: May 9, 2020
Mexico
1 review
0 helpful votes
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Empire DV for the win!
January 28, 2020

I've been scouring the Internet trying to find the perfect direct vent fireplace for my living room, and came across Upzy. They have a lot of stuff and models, but once you narrow it down to certain categories it was fairly easy to navigate. I had tons of questions on liners and decorative stones, but was patiently pointed in the right direction each time. Finally, got an Empire model that I'm over the moon with! My living room is now complete. Thanks Upzy for your patience in answering all my questions and for having the fireplace promptly delivered.

Date of experience: January 27, 2020
California
2 reviews
0 helpful votes
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Thanks
January 26, 2020

Hello, I want to thank you for your assistance with my order. The bicycle I got was exactly I wanted. Moreover, I like your site.

Date of experience: January 26, 2020
Upzy -. — Upzy Rep
over a year old

Thanks for the great review Billy! We're so glad you love your bike and our website and that we could help you with the order process. Happy riding :)

Mexico
1 review
1 helpful vote
Follow Sally J.
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Upzy rocks! They are honest in dealing with their customers, and they seem to have the lowest prices out there (for go-karts anyway, since that's what I got). They prefer emailing (their email responses are fast), however if you do call them and you can't manage to reach anybody, they'll always call you back. I got an electric kart for my daughter and she loves it! Will come back again in the future

Date of experience: January 18, 2020
Canada
1 review
0 helpful votes
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I bought 2 dirt bikes for my 2 boys this past Christmas, and Upzy shipped them promptly and they arrived in mint condition. They have been courteous and friendly the entire order process, and I know that's difficult seeing as it was the Christmas season ( i work in retail as well). Thanks for making Christmas special for my boys, we'll be coming back to purchase more things soon!

Date of experience: January 4, 2020
California
2 reviews
8 helpful votes
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I've never bought anything as large as a go-kart online before, so was definitely wary when I was shopping around. I found Upzy as they had a big selection and also prices were pretty good. Emailed them a couple of times, before deciding on the GK110 for my kids. Couldn't have been happier with my purchase! The go-kart shipped quickly and it arrived in great condition. They also provided lift-gate services if you want to have it shipped to your house. Thanks guys

Date of experience: November 26, 2019
Washington
1 review
0 helpful votes
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Excellent ebike!
October 7, 2019

Bought a nakto camel women's bike and am so happy! Both my daughter and i use it, and it's a great way to go around town, making life a lot more convenient. There's slight hills around our area, and having a motor really helps with this. In the past i used to ride a fixie, which made riding up hills a chore. Thanks upzy for the great bike and service

Date of experience: October 6, 2019
Upzy -. — Upzy Rep
over a year old

Thanks for the great review Gabriela! We're glad you're enjoying your Nakto Camel e-bike :)

GB
1 review
0 helpful votes
Follow Yusuf A.
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I purchased a Summit cold brew dispenser from Upzy, and am extremely pleased with the product. I've been researching different dispensers for months, and finally settled on Upzy because they answered my emails with the most promptness and thoroughness. Product came in 6 days, and was in beautiful condition. Thanks guys

Date of experience: September 15, 2019
Ireland
2 reviews
0 helpful votes
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Found out about upzy through a friend, who told me they had some great mopeds. Purchased a taotao atm through them, and it came beautifully! I was impressed cos they had liftgate services included in the free shipping, and so the moped came direct to my house in 6 days. No complaints, and would recommend upzy to anybody else

Date of experience: July 28, 2019
California
2 reviews
4 helpful votes
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Love my aog grill!
July 4, 2019

Bought an aog pedestal grill from upzy, and i couldn't be happier. Best prices, and free shipping to boot. We use this in our backyard within a housing complex, and it does its job and more. My daughter's a vegetarian, and we were even able to grill whole corn on the cob and asparagus on this thing. Thanks for the great product

Date of experience: July 2, 2019
Upzy -. — Upzy Rep
over a year old

Thanks for the great review Katie! We're glad you love your grill :)

New York
2 reviews
2 helpful votes
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I've owned and used Go-Ped scooters for 15 years, and am a gas scooter enthusiast. I discovered Upzy a year ago, and kept them in the back of my mind. Finally a month ago I decided to purchase the Riot, and Upzy by far had the best prices. I emailed them, and received a response within half an hour (no joke). They are friendly, professional, and assisted me with all their questions. It was obvious they've been selling Go-Peds for a while, as they're able to answer my dorky questions. I ordered, and the scooter came from California (I live in New York) in a week. Really happy with my purchase, and super happy with my Riot! Would order from Upzy again

Date of experience: June 15, 2019
Upzy -. — Upzy Rep
over a year old

Thanks for your great feedback and review Jay! We do pride ourselves on responding to emails as fast as we can :). We're so glad you're enjoying your Go-Ped Riot Scooter. Happy riding!

California
1 review
2 helpful votes
Follow Cecilia M.
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I've been searching for a high quality lawnmower for sometime, and heard of this brand called Masport. I searched everywhere online and couldn't locate one that delivered to the USA, I only found some Australian sites. I stumbled on Upzy and saw that they had quite a Masport collection available, so placed my order. My SPV 3-in-1 mower came in 5 days and was in perfect condition and a real joy to use! Thank you for providing a high quality product that shipped for free and keeps my garden clean;-)

Date of experience: June 8, 2019
Upzy -. — Upzy Rep
over a year old

Hi Cecilia! Thank you so much for your fantastic review and your kind words! We're so glad you're enjoying your Masport lawnmower :)

Nevada
2 reviews
3 helpful votes
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I bought a TAOTAO BULL 200cc ATV from them, and boy do they ship fast! Ordered on a Tues, and it came to my doorstep 2 days later on a Thurs! They shipped out from the California warehouse and I'm in Nevada, so guess that's why it arrived so quick, but boy was that awesome! I love the Bull, it looks fierce, and puts out some serious speed. Prices can't be beat too. Overall, I'm very pleased with my ATV, and can't wait to go offloading all summer!

Date of experience: June 1, 2019
Upzy -. — Upzy Rep
over a year old

The TaoTao Bull 200 is an amazing ATV! We're happy you love your purchase, and thank you for the great review!

California
2 reviews
2 helpful votes
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Belize Buddy Trike
May 25, 2019

Hello! Ordered a Belize Buddy Trike so I can go for rides with me nephew. The Trike itself was durable and high quality. The seat in the back is enough to fit 1 other adult, although you can prob squeeze in 2 kids back there. I do all the pedalin'! The orange frame suits us nicely, perfect for riding in Georgia. Hmm now if only they sold more accessories with this trike... Overall really happy with the product, and would do business with Upzy again

Date of experience: May 24, 2019
California
2 reviews
1 helpful vote
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I researched a lot of websites when I was looking for an e-bike, from Amazon to other niche websites. I was impressed by Upzy the most as they had a user-friendly site, and ultimately the most reviews of the Nakto Camel bike that I wanted. The prices were also the best that I've seen (they had a promotion when I bought mine, so make sure to look out for that). My Nakto got delivered in 4 days (fairly fast) and I absolutely love it! It looks more expensive than it is, and the step frame is perfect for me. I take this bike out with my husband (who has a Pedego) and together we get a lot of admiring looks. Would buy the Nakto all over again. Great value, great customer service, and fast delivery. Thanks Upzy
-Em

Date of experience: May 20, 2019

From the business

Upzy is your one-stop shop for exceptional products that make your life easy. We feature thousands of items in hundreds of categories-> all at the best prices!