UPS CENTRE UK LTDReviews 20

They claim that their refurbished UPS's have "Brand-new batteries" but they sent me one from 2017, and refused to respond to emails about it. They've apparently been banned from trustpilot which says a lot.

I have purchased several items from this company over the past few months. Not only are they competitive in there pricing, delivery has been on-time. I have found them very easy to contact, Sean has always gone out of his way to help. I look forward to purchasing more equipment in the future. Thank you.

I ordered from this company back in November. I didn't pay for next day delivery (although it was offered) so was quoted unto 3 weeks for delivery. I tried emailing their support in December but found the emails bounced back as undeliverable. I raised a chat with the support the next day and was given excuses about the item coming from Germany. It is now February and still no order.

I have now placed a chargeback as I do not believe this company to be reputable and acting in good faith. Prior to doing so I did again try to email their support and this bounced back again.

On a side note, between Christmas and new year I ordered an item from another company, This was shipped from Vietnam, and went via China, India, GERMANY and then into the UK, this took around 7 days but these clowns can't deliver something from Germany in 3 months?

I am extremely disappointed with this UPS Centre. I paid for a product and never received anything. I've called and emailed multiple times with no response whatsoever.

It's unacceptable and feels like I've been completely ignored after they took my money. I'm now in the process of taking legal action to recover my payment and report this behavior to the appropriate authorities.

I strongly advise others to avoid this location and be very cautious before making any payments here. No customer should have to deal with this kind of treatment.

I ordered a part on the 30th September from this website and spent over £350.00. I was also charged extra monies for 1-3 day delivery time. The item has never been received. Emails have been sent, read and then not responded to. Telephone calls are never answered and even though messages are left, they never ring back. Online chat was successful once where the operator informed me it would be dispatched and a tracking link would be provided but needless to say, the day when the package was due to arrive it didn't and no tracking link was ever received. Since then the online chat has not worked as when I enter my order number, they disconnect me. Appalling service and as far as I am concerned, a complete scam. Fortunate for me my credit card company are opening a case and have already refunded me the monies. DO NOT BUY ANYTHING FROM THIS COMPANY!

I have been trying since June 25 to get a replacement or refund for a failed UPS thats less than 12 months old. I must have called and emailed over 80 times and still no joy. Customer service always promise to call me back but havent done it once. Looking for legal ways to claim my money back now. Worst experience with a company I have ever had. Update - After leaving negative reviews online I had a call from the director within 48hrs! He apologised for the inconvenience and stated it was down to staff departures. Although I can sympathise, this problem has been going on for months and I have spoken to their call center multiple times so people were aware. I have had a full refund on the item and updated the review to reflect

UPSCentre failed to delivery the goods or respond to many emails or calls. In desperation I did the only thing I could and raised a chargeback though my bank. The company takes your money within a couple of days and then goes silent, no goods, no explanation nothing except automated responses. I even found the problem ticketing system and raised a ticket, they then shut my account and banned me from the system. This company is a scam, you will not receive anything for your money so stay far away. The only downside of this review is I cannot give zero stars

Not delivered at all.

Terrible customer service. I ordered a new UPS, but they forgot to send it out. After chasing them, it finally arrived—11 weeks later—and was damaged. I immediately took photos and sent them over, only to receive an automated response with no follow-up. Since then, I've called, emailed, and left messages eight times, only to get the same anonymous automated response each time. At this point, I just want a refund because I refuse to deal with this company any longer.

I have worked in IT for more than 25 years and I have never come across a company this bad before. Ordered a small UPS for a side project, first off didn't recieve and order number, so I emailed them. No reply, so, I called them, receptionist said sale would call me back, no call another 2 calls and 2 emails and I finally managed to get hold of someone on the chat option on their website. Finally got an order number and was told the item was out of stock, this was 3+ weeks after ordering it. Then told not to worry, they were expecting a delivery the next day and I would definitely recieve it no later than 3 days later that. Well guess what, you got it no delivery no comunication nothing.
A to put the cherry on the cake, there is an option to contact the director, so I dropped them an email, well I bet you can guess what happened then, radio silence. If you come across their website do yourself a favour a move on.

Lets be very clear here, these guys have only been going since 7th September 2003 (check on companies house for UPS Centre Group Ltd) - so any reviews that say they have been using this company for 'years' is obviously a paid review that is useless - seems all the 5* reviews are along these lines!

If you order from their website, then you will get an auto e-mail from customer services that tell you they will get back to you in '72 hours' - no confirmation of your order or when it is going to be delivered…. If you phone, you will only get a 'receptionist' who does not work in the building in Nottingham or even for the company (they are a 3rd party phone answering service) and although they promise to get customer services to call you back, they do not take a contact number and cannot see the number you are calling from (clearly a 'standard' reply with no intent on calling back).

All in all, this company needs to be avoided as they are really not in the game of supplying goods, just hanging on to your money for as long as they can before they are forced to return it back to you.

Been waiting 4 months for a refund, calls go through to a third party call centre. I am currently contacting a solicitor to begin legal proceedings. Please steer clear

I placed an order for multiple items at the end of January with the expectation of a delivery within 21 business days, as stated by the company. However, it has now been 2 1/2 months, and I'm still without my order. Initially, they did respond to my inquiries promising to expedite the delivery, but unfortunately, nothing came of it. Despite my repeated attempts to contact them—over 10 phone calls—their answering service, detached from the company, could only forward messages without providing any tangible assistance. Moreover, my emails have gone unanswered, and emails to their refund email bounced back, rendering it useless. All I seek at this point is a refund, yet they have completely ignored my requests and effectively 'ghosted' me. This level of disregard for customer communication and satisfaction is beyond appalling. In all my years, across various countries, I have never encountered such incompetence from a business. This experience ranks among the worst I've ever had.

We use ups for industrial use & have used these guys for years always been reliable friendly & good at what they do would highly recommend

Fantastic service ordered some ups for my cctv system & arrived within 24 hours excellent service, thanks for all your help

Con merchants, they use a 3rd party to take your money, they make you wait 21 days before you realise you are NOT going to receive the item, they fail to respond to the request for a refund. It never ceases to amaze mewhy UK authorities allow this kind of fraudulaent activities to continue

I ordered the CyberPower Smart App OR1000ERM1U on the 29th August 2022 using the "Standard (up to 21 days)" delivery method. The email said "As you have selected free delivery this means it can take up to 7-10 working days (sometimes longer) during busier periods but it will be with you.". So I assumed my product would be with me between 1-3 weeks time.

It is now the 29th September 2022, 22 working days later. My item has not arrived. I called their customer service centre and was told that it "might" be with them today, and they will ship it out to me by either tomorrow (Friday) or Monday. This, coupled with the existing TrustPilot reviews for UPS Centre, I decided it is probably best to get a refund rather than wait longer for a product I'm not sure will materialise.

I've been told refunds take 21 working days to process. Their cancellation form says:

"PLEASE NOTE: All refunds can take up to 21 working days to complete | Also to make things even easier If after 21 working days your refund is not complete please feel free to contact your bank to initiate a chargeback & we will honour any refund that way. "

The fact that they encourage people to issue chargebacks on their credit card tells me everything I need to know - I made a mistake ordering from this place. Hopefully you'll read my review and avoid making the same mistake.

I've instead now ordered the same UPS from Lambda-Tek on next day delivery for £50 less.

I requested a refund and the reply was:

> Thankyou for submitting your request for refund.
> We have also noticed that you have put a review up on TP which I am afraid is totally incorrect, if you would like to discuss this further then please email...

Unsurprisingly it's now 21 working days after I had requested a refund, and they've made no attempt to refund me.

Since leaving reviews on TrustPilot, Sean Currie (the company director) called me and asked me to remove my review. Sean suggested that if I provide my bank details to him, he can refund me the money right away, but can't refund the money otherwise, because "we've got a new system for handling payments". So as it stands, I'm being told that I won't be getting my refund unless I am prepared to give him more details.

Additionally I asked Sean why his company "Protect Power LTD" (*******) was struck off in Nov 2019, and the new company of the same name (*******) was established. I was told this was "none of my business".

This isn't how proper businesses are run. This company should be avoided at all costs.