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I linked my Upromise account to my kids' 529, but when I transferred the funds to the linked accounts, it never showed up. I later received checks in the mail from a different company's 529, along with a note saying we have no record of your account, but please provide the account number when you deposit the checks (the checks were made out to this new company's 529 plans). So Upromise just transferred my funds to wherever they felt like, and now I can't access it or get the money into my kids' 529 accounts.
I have been a member since 2000 and until a few weeks ago have been very happy with them. I can no longer get into my account which means I can't shop through their website and no longer earn dollars. I have sent emails and all I get is an email saying I need to enable cookies on my computer. That is not the problem. I have friends and family members that are having the same problem. When trying to login I keep getting the message "email address and password don't match". I change the password and get the same message. There is definitely a problem with the Upromise website.
I've had password trouble since March and go round and round with a robot named
Hasniah (Upromise) or
Upromise Member Suppport (Upromise) or Compliance (Upromise)
With pretty much the same non results. The automatic password tells me it works then it doesn't. They requested I send my dirver's license, I'm not feeling good about that now. They have no live person to speak with. The only thing I can think of is they are in financial trouble. Something is wrong that is for sure.
Deactivated my account without warning and pocketed my years of savings. Bunch of crooks. Stay away!
I made seven purchases in December and only one paid the cash back. I spent hours documenting the orders with upromise customer service with only and automated response. This site as turned into a scam. They have NO customer service.
I have had a ongoing dispute with Upromise and they refuse to take care of my complaint. I have been given several CIS incident reports and I get the run around. Merchant from china took months to send product When I called to cancel they said I have to wait until it comes. When it came it was defective Wrong cords attached and cheap in description. When I called to return they wanted to give me 5 dollar credit I said no I wanted to return and send me a return address. Then they said it was too expensive to return but they would give me 8 dollar credit. I wanted my money back and they still didnt give me return address. Plus they charged me 2 x for same item Upromise is saying after almost a year that the merchant did not do anything wrong. What the heck? When I call customer service there is no manager to take call. I am on hold for hours and still have not resolved. Now they tell me I have to wait 10-15 days for manager to call and what if Im not home. Why am I not talking directly to manager? They have promotion going on now and I commented how dissatisfied I am and again they say the need more info. Look at my complaint you have all my comments and notes!
As a result of my initial negative review (1 star), I got a response from management and later their customer service department. The problem has been rectified, and my rewards now post seamlessly to a checking account. I still give them only 4 stars because I initially was given short shrift by their customer service department and could not get to talk to a human.
Worse customer service EVER. I am not getting my Upromise Rewards. You buy stuff. You think you are going to get rewards. Rewards never materialize either on your student loans you've designated them to; to your Barclay's Card you've designated them to. It doesn't matter. Your REWARDS can be viewed in pretty charts on the Upromise website, but you can never claim them. Reminds me of an Eagle's song lyric. "You can check out any time you want, but you can never leave." The Upromise site and the Barclay's card site just bop you back and forth, but you get no info from either one. You will, I repeat, never get to talk to a human with this site and you won't get any rewards. At least, I didn't get any.
Many glitches in site. Can't login. No one to reset password. Unknown length of time to try again. Only help is through delayed email response.
I have made repeated purchases at Upromise that post when I make the purchase, but then are removed for no reason. I kept copies of seven months of orders with a single food vendor, proving these purchases. All the rewards initially posted, then showed up as negative a month later. When I shared this information with customer service, they responded with a canned answer saying that I must be using coupons or exchanging or returning items. I have the credit card receipts and order history to prove that these items were never returned, and that no coupons were used. They absolutely refuse to admit there is an issue on their end. It's not worth the effort.
This card has terrible customer service and if I could have given them ZERO stars I would have.
They no longer offer purchase protection nor do they have any managers available to discuss issues!
I have never not paid my balance and were a customer with them for over 20 years!
Never again!
I used Upromise a lot back in the early 2000s. Now I cannot access my account. I have tried the password reset many times. I have sent 6 emails and filled out their online form 3 times. Spent the last 3 weeks trying to access my account. I did receive one email from asking for more information. I sent the info they asked for, but never heard from them again. They sent me an email saying that I had $1700 in my account and I need to access it soon, or they will turn the money over to my state. I still use the same email address I did since 1997. 3 weeks trying, but no luck accessing my account yet. I will still keep trying.
It is almost impossible to get any earnings from this company as there are so many restrictions. For example, these are the terms for Sams club(information Courtesy of upromise website):
Cash back terms
Please note these terms & conditions: Not eligible on Sam's Club membership renewals, Travel, Sam's Club Pharmacy, in-store pick up(Click 'n' Pull), any merchandise or service listed under the "Member Services" and "Auctions" sections within SamsClub.com including, but not limited to Business Stationery, Cell Phone Plans, Check Printing, Optical, and Photo. Not eligible on movie tickets, event packages and passes, Google Play packages, tires, custom seat covers, KinKades, select flowers, computers, laptops, jewelry, grocery items, candy, snacks, business, health and beauty aids, pet supplies, laundry & home care, OTC and paper goods. Not eligible on items purchased via Scan and GO for Android and iOS or items purchased through Sam Club's mobile app. Not eligible on purchases made on Walmart.com. Not eligible on orders deemed by Sam's Club to be for reselling purposes and high volume orders. Any return, exchange or other adjustment made at a physical store location for an on-line purchase may result in your purchase being deemed ineligible. Not eligible on taxes, shipping, handling, gift-wrapping, rebates, refunds, returns, chargebacks, or cancellations. Not eligible on purchases made with coupon or discount codes that are not found on this site. Not eligible on gift cards, gift certificates or any other similar cash equivalents.
What can I buy? Why do you think I get a sams club card? To save on groceries and home products. If everything is excluded... what can I buy!? Please tell me Upromise... what can I buy to start earning? I still can't figure it out.
When looking to save for a child's education, you have to make sacrifices. How the program is set up, people are giving up their privacy for pennies on the dollar that the spend. Companies love people using programs like this, they get your information for nothing. All the consumers get is more temptation to spend more money than saving it for the child's education.
I would give UPromise 0 stars but that was not an option. UPromise Clams I redeemed my money. I have never received one cent from UPromise! Big scam. Would NOT recommend!
They never answer their "Customer Service" line. Have attempted several times and never had the fortitude to outlast their wait times. Today's 5. 15. 2020 personal record for me was 2 hours and 22 minutes before the line dropped. I called back and am sitting at 32 minutes and counting with no real hope of talking to anyone. Just doing the science experiment while on hold leaving online reviews to see if the customer service line is even a real thing. I helped put 3 kids through college and can't get my money earned from them for my 4th child. Do not get this card unless you enjoy smooth jazz on hold and the same recorded message while you say goodbye to your money.
We had opened an account under his name for my daughter when she was born, after my ex husband passed away I had to obtain a lawyer to transfer the account to me because even thought the designated beneficiary was my daughter they wanted the trustee to approve if and even after we had the trustee approve it they still gave us a hard time and they have not as of now transferred the money to us. It is not a surprise to me they have such low ratings. I spent 5000 dollar on this so far.
I have tried to make several purchases through the Upromise program and I have yet to get my earnings. I am upset because I could have shopped with another rewards company that does honor their earning policy. Also, I have dined at several restaurants that are in the program and they are very inconsistent in rewarding points for that. Sometimes I get them, sometimes I don't. Never again! I'm done with Upromise!
Bank of America close my account with my you promise points for no reason. Which totally ruined my credit score because it was my longest standing account over 17 years. Not only did they say they can't continue the account I would have to open another one which still would ruin my score. But when this happened with other cards they reinstated it right away. So I don't know what the problem is with this company. And then I finally get my Upromise money, And just found out that the check bounced in my account and was charged another fee on top of that! Don't get messed up with these people!
Started this program back in 2005. It's 2020. I've earned a whopping $14. Don't waste your time. They make money, and give you some crumbs.
As far as I can tell UPromise is pretty solid really. I read some of these posts and I just didn't understand the negativity? I have a linked 529 account and it has worked well I think. I will say they did cut what they were rewarding in 18, but these companies got to do something to stay profitable I guess? I really don't have too much negative, it does take a while to get money posted to account and sometimes I wonder if there is a catch later down the road? But right now seems good.
