Upromise

The idea of building up $$ for you Childress education sounds great, but do not waste you time as you will never see the money. Upromise never responses and Barclays claims they can not see the information. Probably have more than 8 hours trying to get our funds and still nothing. Total crooked operation!

My account is constantly being hacked, so now I just want it closed. No phone customer service, no customer service at all. Close this account or I'm contacting BBB.

There is no customer service phone number to call to get account help! They don't reply to their own online help system! If there is a problem with your account, you are out of luck!

Upromise was fine for while my child was in college. But since graduation, I have wanted to have the 'rewards' money go into a different account. I made the changes online, and did not get the money. I called multiple times. I emailed numerous times. I filled out the upromise contact form. NO RESPONSE.

Beware! They steal your money and don't actually transfer it to your 529. I've sent 6 tickets and 10 Facebook messages and still have no resolution 10 days later. According to their site, my transfers have been going through since 2020. And their phone number is a joke. They say to press 0 for an operator then it says invalid response.

I won't go into all of the annoying details, but what everyone is saying on this site is correct. I have yet to even get a response from anyone, let alone speak to a person. I have also not seen any of the money that has been going into this account for almost 2 decades. If you haven't signed up for this yet... don't. But since you are here it is probably too late. Sorry.

If they ever get back to me or rectify this situation, I will update this review.

UPDATE... Moments after I posted this review, I got a reply back to a facebook private message I sent to UPromise. No results back yet, but that is the first time someone has acknowledged my existence.

08-22-22 - I immediately replied to the facebook message referenced above and they never responded to me again after that. I then got an email saying that my email address was not correct and they asked me for another address, which I sent them immediately. Then two days later they told me that it might take 45 days to transfer the money. If it has not transferred after 45 days I get the privilege of trying to contact them again. Shortly after that response they sent me a survey asking how they did. Zero was an option, so that is what they got.

09-19-22 - I waited my 45 days and to no surprise the money did not transfer into my 529. I started contacting UPromise again and got brushed off a couple of times, but today got a response. Unfortunately, the response is just as bad. Apparently my transfer resulted in "a paper check payment and it is still pending." They are now "working on getting the funds returned back to your UPromise account. This process can take 30 days to complete." However, I don't want the money back in my UPromise account, just to have to go through this all over again! I have asked them to cut me a check directly and I will deposit it. You would think that a company that does this for a business could get this figured out.

10-31-22 - UPromise has not delivered still. I continue to contact them through any possible method and they are still ignoring me.

12-06-22 - I am now 5 months into this ordeal with UPromise. Yesterday they said they made a transfer of all of the money in my UPromise account into my savings account. I looked this morning and the money has NOT shown up in my account. I have already followed up to let them know this, but I am sure I will get the same answer as I always do which is..."It may take 5 - 7 days for the money to transfer and in some instances up to 45 days for the money to transfer." In this day and age it does not take anywhere near that amount of time to transfer money. They could write me a check and walk it to my door faster than 45 days. In my opinion it is just the next delay that they use to keep your money and hope you will give up and forget about it. I am not giving up.

I have used the app plus I have been using the Upromise/Barclay's credit card for MANY years. Not one penny of my CC earnings has ended up in my Upromise account nor have they made there way to my 529. Many calls to Upromise left me on hold for 1 to 2 hours only to be dropped. Emails have gone unanswered, reaching out to the CC company only gets me redirected to Upromise. What a scam. This is just unbelievable. My son is now going into his 3rd year of college and this sheme has robbed us of moneys earned. I could have been using a different card with cash back or even earned hotel and or airline lines for the past 15 years.

Horrible experience. Purchased close to $1000 though Upromise in December through multiple stores. Only one cash back was paid. Had to spend much time emailing and sending proof of purchase receipts. Still no cash back. This is not the first time I've had to do this with them. There are too many other cash back sites that payout in a reliable manner. This company is close to a scam. Do Not Use.

If there was a "MINUS STARS" category, I would give this operation some. I can't tell you how many times I've tried to reach them only to be told after a half hour on the phone that no one was available and then they hung up! They have had my money for years and I am trying to get it transferred to no avail. BAD operation!

Saving for college is too important to waste money and time on UPromise. The fees are outrageous, both the published and the hidden ones. Example of a hidden fee: if you log in after having not used the site in awhile, without asking it zaps your balance with a fee for "reactivation." Reputable financial firms do not behave this way. State-managed college savings programs don't behave this way either. Try one of them. Anything but UPromise.

Signed up years ago earned over $300. Just left it sitting there till I wanted it. Then went to their site did all that was required of me to get money transferred 3 weeks before end of the month, they transfer the first week of the month. Transfer didn't go through and no response or an remedy to get situation fixed. Basically we are investigating why transfer didn't happen but not satisfaction, just wait till next month. In this age of being able to move money in seconds they can't do anything. Don't was your time folks nothing but a scam to hold the funds you earn as long as possible.

I have not been able to access my account for almost one week. I did not change my password--I know this because I have a password keeper app. I have tried resetting my password several times. Now my account is "deactivated." I have called Customer Service four times, all anding up being disconnected after 10+ minutes of holding. I sent an email to their Support department, and was sent a password reset link, but that link ended up being a link to the sign in page. Sent them 2 additional emails--no response! I am amazed at how unresponsive, unhelpful and poorly managed UPROMISE's customer service is. COMPLETELY UNHELPFUL. If I could give them zero stars, I would. Awful.

We started a Upromise account when my oldest was around 2. He is 19 now. Many family members joined and directed their earnings to my Son who is now 19. He started College this Fall and I wanted to see what 17 years of using the program would provide. They simply said they could not find my account. Thats IT! Sorry Dude, the 17 years you and your Family made contributions and interest just went Poof. No Account, no help. It would make a really interesting 60 Minute investigation though. Hmmm?

I have been having problems with Upromise. First, they stated that they would contribute $25.00 when you refer someone. I referred a few people, and I never got any credit. Secondly, we had several accounts with my mother in law (94 years old) and my parents (both in their 80's). They closed accounts and kept money because I couldn't produce affidavits or the like from the elderly, who are challenged at their age. Looks like they don't care. When you ask questions, in my opinion, they are rude. Not worth it I believe. Save money on some other sites where you can really build up a reserve.

I've been a UPromise member since the early 2000s, and recently signed up for the Barclay's MasterCard affiliated with UPromise. I've had to
Contact UPromise customer support on several occasions, for mixups with email addresses and for trouble with linking my Barclaycard rewards with my UPromise account. Barclaycard customer service always refers me to UPromise; and I cannot stress enough how absolutely horrible UPromise customer support is. First of all, there is no phone contact. You have to sift through tons of web pages to uncover a form and then you must engage in back and forth email responses, most of which never actually resolve your problem. I've asked repeatedly to have my issue escalated to a supervisor and have implored for someone to call me, but to no avail. It's such a disappointment and I am considering cancelling the card, deleting my account and filing a complaint with the CFPB.

Upromise has gone down hill since 2003. It's time for Upromise to go. They steel rewards from account for no reason

I have had this card for years. I recently lost my card so got new ones but kept getting charges even though it was never activated. Asked to have fraud investigation and for the account to be closed in January. February the card was still charged, March the card was charged, April the card was charged and I received a notification that the card had finally been cancelled. Talking with the rep today the card is still active (even though it has never been "activated").