UnlockBaseReviews 110

I purchased their service to unlock a Tracfone Samsun Galaxy A01 for the most reasonable price out there. The first time it didn't work but they quickly responded with another option and the second time they provided a work around and it did work. Although, after connecting with my new service provider it did make and receive calls, unfortunately even after trouble shooting several times with new provider and UnlockBase, we never got the phone to connect to the internet. UnlockBase actually provided me with more help and support than the phone company. When they got to a point where they were no longer able to help me, even after a successful unlock, since my phone wasn't working properly, and without me even asking, they provided me with a 100% refund. They went above and beyond. I wish it would have worked for both of us but I am very impressed with their customer service and integrity (often hard to find in tech companies). This is my way of saying thank you! Very impressed!

Before posting this review I went back and reviewed the company's website and T&C's to make sure I didn't miss anything but no, this is a scam and a lie. I don't know how they have positive reviews, I can only assume most of them are fake. First you check the compatibility of your phone and they let you know if they can unlock it - mine is an iPhone XS and said no problem. Then you pay a fee - $29.99 in my case. You receive an email saying your phone will be unlocked in a few days. Way down in the fine print of the T&Cs it says that "if the unlock is temporarily unavailable you may be charged more than the flat fee" what does that even mean? How can something be temporarily unavailable in this case? So a few days later I received an email saying that my phone was unlocked, but in order for it to stay unlocked, I need to pay them over $100 or my phone would be relocked in 14 days. Even weirder is everything was initially priced in dollars, but since then it's been priced in British pounds. Oh and you get no refund for your "pre-payment" so that's just lost money. It's cheaper to just go to your network provider to unlock it. And now I wonder what they're going to do with my information that I stupidly provided to them. Looking back it had scam written all over it, I guess I've learned my lesson. Obviously I will not be paying their ransom money and will go directly to my network provider and hope my identity hasn't been stolen. I'll also be reporting them to the BBB and reporting fraud on my credit card so they can't charge me more. Please, please do your research before you give these scammers any money.

First, on their website they mention they unlock all kinds of phones, my phone was on their list. I made the transaction and was happy to receive the unlock code promptly. I tried that code they gave me several times with faliures, thinking I put the wrong consequence, but NO it kept on telling me unlock unsuccessful! I ask them q\a question, they answer with a different answer far away from the question you ask! They make you feel like you and them dont speak the same language! WHY YOU MENTION YOU CAN UNLOCK A LIST OF THE PHONES AND IT DOESNT WORK! You can mention you CAN not you WILL!

1) They lure you in by saying it's free.

2) You give your email (big mistake) and then they tell you it costs $50 to unlock a phone that is not even worth $10. So you say goodbye

3) They start spamming you NIGHT AND DAY. You hit unsuscribe at the bottom of their spam and nothing happen.

4) You send angry emails and they keep replying with annoying implications that they are a serious business and have done nothing wrong. Sorry, JOHN Co-Founder & Ceo, you are a jerk.

5) Oh, and now they started THREATENING me that if I don't remove this review, they will register an internet domain in my name and post offensive/criminal stuff there. Good riddance to any appearance of respectability!

It started by asking why a certain link on there webpage was not working and they replied whit instructions on how to unlock phones... Euuhhh What!? Then e-mailed to John (ceo) and ask the same question and anwserd the same but finally he sent an other e-mail saying that it's fix. Now im having problem s whit orders that are not deliverd on time exp: 1to3 days for certaine unlock but i waited 2 weeks and still not receive it but instead got my account canceled and never got the dam code that me and my client waited for. When i ask for when i will be getting my code he replied in the first mail that he ask for to cancel the order to his supplier instead of getting information or to give hes supplier a reminder. Total wast of your time this onprofessioneel website. Seriously Not good at all