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United ThreadReviews 1,967

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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United Thread Reviews Summary

United Thread has a rating of 4.3 stars from 1,967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United Thread most frequently mention customer service and fast delivery. United Thread ranks 2nd among Craft Supplies sites.

service
1
value
1
shipping
1
returns
1
quality
1

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2,924 reviews

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Vickie H.
1 review
0 helpful votes
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Ordered thread and received a message that it had shipped but I never received it. Had to contact United Thread and after a long time and repeated calls, United thread finally shipped my replacement order. Took way longer than it should have taken.

Date of experience: October 4, 2020
Vickie L.
3 reviews
0 helpful votes
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I use this thread for embroidery use
October 4, 2020

I use this thread for embroidery use. I never have a problem with stitching out my design when I use this high quality of thread. I highly recommend.

Date of experience: October 4, 2020
Judy A.
1 review
0 helpful votes
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The site was slow and had a hard time getting cart to open

Date of experience: October 4, 2020
Nanci F.
1 review
0 helpful votes
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Always easy and quick!
October 4, 2020

Always easy and quick!

Date of experience: October 4, 2020
Barbara P.
1 review
0 helpful votes
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Good prices
October 4, 2020

Good prices

Date of experience: October 4, 2020
Gina B.
1 review
0 helpful votes
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Completely satisfied
October 4, 2020

Completely satisfied.

Date of experience: October 4, 2020
Nancy L.
1 review
0 helpful votes
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All the colors I have ever needed were available
October 4, 2020

All the colors I have ever needed were available. The quality of thread is great and the thread comes quickly.

Date of experience: October 4, 2020
Maria M.
1 review
0 helpful votes
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Great!
October 4, 2020

Great! Thank you!

Date of experience: October 4, 2020
Donna D.
1 review
0 helpful votes
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Too many clicks to check on status
October 4, 2020

Too many clicks to check on status.

Date of experience: October 4, 2020
James C.
1 review
0 helpful votes
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United Thread always has what I need and their shipping is fast. I have never had a problem with United. They are fantastic.

Date of experience: October 3, 2020
Ruth M.
1 review
0 helpful votes
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Typically fast shipping, my threads are available and the best price on the web.

Date of experience: October 3, 2020
Meme L.
1 review
0 helpful votes
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One of the items that I ordered was out of stock
October 4, 2020

One of the items that I ordered was out of stock. They immediately offered me alternatives to consider and then promptly filled my order when I told them what I wanted to do.

Date of experience: October 3, 2020
Renee M.
1 review
0 helpful votes
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You are my "Go to" thread shop
October 4, 2020

You are my "Go to" thread shop. Thank you

Date of experience: October 3, 2020
Charleen H.
1 review
0 helpful votes
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Great service, fast delivery
October 4, 2020

Great service, fast delivery.

Date of experience: October 3, 2020
Darlene B.
1 review
0 helpful votes
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This is only the second time I have ordered from United. I have been pleased with the service both times.

Date of experience: October 3, 2020
Sara C.
1 review
0 helpful votes
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All was good
September 24, 2020

All was good

Date of experience: September 24, 2020
Brenda K.
1 review
0 helpful votes
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Great Experience
September 22, 2020

Great Experience

Date of experience: September 22, 2020
Jan P.
1 review
0 helpful votes
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When I placed my order it looked like I qualified for free shipping so I wassurprisedto see the shipping charge...

Date of experience: September 16, 2020
Debra W.
1 review
0 helpful votes
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Shopping is quick and easy
September 17, 2020

Shopping is quick and easy. They have just about anything in thread I need.

Date of experience: September 16, 2020
Lisa H.
1 review
0 helpful votes
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I love this hoop
September 16, 2020

I love this hoop. It holds the fabric tight with no slipping. Will definitely be purchasing more sizes.

Date of experience: September 16, 2020