UniRelo

Do not waste your time with this company! If you don't care about the quality of service or the quality of your experience, go ahead. But if you are educated and expect a normal conversation in English where you feel safe to ask questions and you feel heard, do not even bother here! You are going to be spoken down to and patronized.

The authoritative Manager Ms. Usha Ashwini, was extremely impatient and insisted I read everything first. I agreed, took a week, read through everything, referred to the info she gave on the first call that I have to stick a box size (I even wrote it down), accumulated all that and went looking for this specific boxes. I had a hard time finding them so I finally gave up. I decided to write to her since I had other questions too.

The response is prompt, but the answers were long and ambiguous for the important questions regarding the box. I thank her for responding and wanted to clarify a couple things in the end before I can proceed to confirmation of service, so I requested a voice call. Over the call, Ms. Usha was not only difficult to talk to, she kept interrupting me, saying 'so what you want' like in an Indian fish market on a bad hot day.

As I started thanking her for as much clarity she could offer so we can move on, she begins to criticize me for not reading everything like she "ordered" me to do the first time. I not only confirmed to her via email when I finally read and got back to her, I even confirmed to her many times on the call that I have fully read everything. But that didn't stop her from openly judging me for asking questions and speaking over me with a tone that is reserved for angry Indian aunties who hates happy people! I never bother with reviews, but even if one person sees the importance of not supporting bullys like this, at a time like this, its Enough for me! Respect is something we all deserve. Just because you are used to talking to someone in a disrespectful manner, doesn't mean you can continue to do that to your Clients. Especially when your client is vernal telling you that you are making them uncomfortable and you continue to speak on your judgemental tone. How is this okay in the USA in 2021? Ms. Usha has no self awareness And completely lacks in decency, kindness and any knowledge on good customer service etiquette.

UniRelo may have been long in business, but it's a myth that they are the best! There are so many great competitors out there! Also a BIG RED FLAG: their quote also is extremely shady. What she sent me and what she said on the phone where fully contradicting informations. Also, they don't even care about clarfying any information from their end and will simply make assumptions. Example: they wanted to charge me for shipping plastic plants I don't even own. I enquirer about plants and they simply assumed plastic plants. Seriously?

Anyway, im so glad I'm not going to be doing business with them. I'm more glad that I am shedding light in this covert Company!

I used Unirelo while moving from Cleveland, Ohio to Coimbatore, India in the month of September 2019.The entire process was taken care by the representatives( Deepa, Lucky, Amol) in a very timely and professional manner. All the goods were picked up from my residence at US and reached my home at India by February 2020. Eventhough I packed my goods, they reached safely in good condition.The charges are notified to you upfront and only the customs charges are calculated at the time of arrival. Considering our relocations within the US, Unirelo handled the international moving seamlessly.

I sent 5 boxes from dallas to hyd in sep2020 last week by paying 500 $ with all used goods packed in boxes. Upon arrival to customs chennai port, they ask me pay Rs. 4808/- immediately within 2 days without explanation why was i charged. Its ending 3rd week Jan2021 and still didn't receive my package. All mails response i get thanks for ur patience.

They provided very good moving service for my stuff from Texas to India. It was really hassle free starting from pickup to delivery door to door. They were extremely professional. The delivery was also on time without any delays. All my stuff came without any damage specially electronic items. I was informed time to time about the delivery scheduled through mails. Very professional and polite with customers.
I recommend unirelo 100 percent to anybody who want to move their stuff from USA to India. Very much satisfied and value for money.
Thank you Unirelo.

Please go through the document that they sent as contract. UNIRELO will ship your stuff to any place in India, and then choose local vendors to send it to the destination. The boxes/items are mishandled, and their is no regret for the damage/mishandling of your items. Anything that is breakable will break in this transit. Do not fall for the claims done on website about safety and security of your items. My items were damaged and the boxes were battered (see attached photos). Never using this service again.