Uniqlo falsely stated that they did an in-depth investigation into my missing package, therefore no refund per Various Uniqlo puppets, including the supervisorscontrary to what FedX told me that my package was only tracked as delivered. It should've been put in complex parcel lockers. Shocked that an international store would provide such poor service. Unsubscribed, never to set foot in bottom feeder place. They don't answer emails either. Might be having cash flow probs if they're so desperate for monies. Buyer beware...

Purchased a coat that was on the Final Sale rack marked as $19.90. I was charged $39.90 for it at the till but didn't catch the error until I got home. Uniqlo customer service did nothing to resolve this and did not honour the tag price. In addition, they took over a MONTH to respond to me via e-mail! I had to prompt them twice to get a follow up. It's a shame I'll no longer shop at Uniqlo. I love the clothing but this experience was awful.

I was ordering worth of $170 for my work and since they don't have it on store I order online, guest what I never get my package, and even on the fedex said leave it on front which not in front of my apartment door, and probably they drop it to a wrong building but customer service is not help just saying we can't give you refund, I didn't even ask for refund I ask for what I pay for. But they just don't care. And I read a lot off same experience but it's too late. Their company is really bad. If you need to get something better to the store never online, you might not get your package and lose a lot of money.

I ordered 5 items online that were the incorrect size. So, I called the customer service, which underestimates the wait time on the phone. I asked how I could exchange the items, and they notified me that the only way to exchange the items is in a physical store, where they would assist me, and there is no way to see if they have the items in stock or to have the items reversed.

After waiting in line for 20 minutes to exchange the items, I was notified that I had to go find the five items independently. Then I was told that they could only exchange four or the items because one was an online exclusive. However, the manager said that if I called the customer support, they should be able to exchange the online exclusive item.

When I called the customer support, they said that they do not re-ship items, so the only thing I can do is to return the item. So, basically, there is no way to exchange anything that is an online exclusive, which is fine, but it should say that on the website, and the first customer service representative should have said that on the first call. I will be going back tomorrow to return everything and will no be buying from here again.

The reason that I have Uniqlo two stars is that their clothing is pretty good quality for the price point, but it's not worth the hassle, the unknowledgeable customer service representatives, or a business where the services offered do not communicate or work together.

Expect to experience delays with your online orders. If you call to question about the status of your order, you will be told to wait one or two more days when it's already past the day advertised.

If your order is still not yet shipped, they will take no action unless you call them again. It is a recurring case that I experienced with my past orders. Sometimes they do give online promo codes to compensate for any inconvenience, but oftentimes, they don't. It is almost another 3-day job to check on your order.

They don't seem to care about improving their customer service or find out about what went wrong with the order and fix the recurring issue.

It's up to customers to be frustrated and can do nothing about it. Very disappointing. I thought they would make improvements and progress in offering a better service online but they haven't.

I just come back from the Brussels Uniqlo shop. What was supposed to be a nice shopping experience for me, ended in a real nightmare. At the exit a security man held me saying one item had not been paid. The man at the cashier behaved like he had never seen the trousers I was supposed to have stolen. I was taken to a white room upstairs with one seat. I had to sit down and wait for another security man watching the purchase at the cashier on camera. With twice "I am sorry' in French although I am Dutch speaking, I was sent away. This is not customer care. Be polite until it is proven you are a thief. I was treated like a thief although I did not make any mistake but ever entering this shop. This will certainly be the last time as well...

These days, it's all about customer service, and Uniqlo just dropped the ball for me big time. I am actually quite happy with my purchases, but then I noticed that several items I'd purchased online just days before had now gone on sale. I called their customer service number, waited 40 minutes to reach a person, explained my situation, and was told, "I'm really sorry, but we don't do price adjustments." Yep, you should be sorry, because I'll be seriously rethinking purchasing from here on out.

Uniqlo.com collects NYS sales tax on exempt clothes. NYS= State clothing and footwear sales tax exemption. They do this for other states that exempt certain purchases
Beginning April 1,2012, clothing, footwear, and items used to make or repair exempt clothing1 sold for less than $110 (per item of clothing or per pair of footwear) will be exempt from the states 4% sales and use tax (sales tax).
Amazon, LandsEnd, Eddie Bauer and many other online retailers have billing programs that do not include these taxes. Uniqlo says the consumer must contact them for a refund. Illegal to collect sales taxes for goods that are not taxed.