UniformAdvantageReviews 633

Good Afternoon Noreen,
Thank you for your purchase from Uniform Advantage. I’m so sorry you have found the item you ordered to be a bad fit for you. We certainly understand the challenge of purchasing online clothing items that are not already familiar to you. For that reason, we strive to provide hassle-free returns and exchanges.
If the top you purchased is still in original condition and you’d like to exchange it for something else, feel free to return it to us. You may use the prepaid UPS return shipping label included in your package or send the item by your preferred carrier. Please provide complete information about what you’d like in exchange on the return form. If you no longer have the original paperwork from your order, you may print out a shipping label and return form—as well as view more information on our return policy and process—at this page on our web site: https://www.uniformadvantage.com/returns/
Thank you again for shopping with Uniform Advantage. Your business is important to us.
Sincerely,
Robin Grose
Customer Service Specialist

Hi Eileen,
I’m so glad that you decided to make a purchase from Uniform Advantage and that you found the process simple and the delivery timely even during the hectic holiday season. I also understand how choosing the correct size can be challenging when ordering online.
We do strive to make merchandise exchanges as hassle-free as possible. If you choose to use the pre-paid UPS return shipping label included in your package, a fee of $8.99 will generally be deducted from the amount of credit you receive for the garments you return. Use of this label is optional, but recommended as the shipment is trackable and insured, which can be a lifesaver if the package should go astray on its way back to us.
When returning just one or two inexpensive items (which sounds like what you needed to do), many of our customers opt not to use the label we provide but to ship the item back via an alternate carrier such as the U.S. Postal Service. This may well be more economical, though the package may not be insured and trackable. We are happy to process returns and exchanges that reach us by any carrier.
I would love the opportunity to transform your first purchase from Uniform Advantage into a better one for you. If the too-small pants are still in original condition and you would still like to exchange them, I’d be glad to waive that $8.99 return shipping fee. Simply provide me with your contact information and order number or account number (if you have that), and I will reach out to you personally.
Thank you again for giving Uniform Advantage a try. Your business is important to us and we hope to have the chance to serve you again in the future.
Sincerely,
Robin Grose
Customer Care Specialist

Good Afternoon Emily,
Thank you for your purchase from Uniform Advantage. I’m so glad that the pants you ordered fit correctly, but, like you, I’m very disappointed that the tops did not.
You wisely consulted the Size Chart & Fit Guide linked to on each one of the individual product information pages on our web site, which we highly recommend that customers do when shopping for styles or brands they have not previously purchased. Please also keep in mind that individual preferences about how tight or loose a garment should fit are also factors to take into account when shopping for uniforms. Additionally, we generally advise women considering items labeled “unisex” to opt for one size down from the size they usually purchase, as these items are intended to fit both men and women and have a roomier cut.
Without information on the exact items that you ordered, I’m not able to see what might have happened in your case. Please give me the chance to research your order and follow up with you. Simply provide me with your contact information and Uniform Advantage account number or order number (if you have it), and I will be in touch.
Sincerely,
Robin Grose
Customer Care Specialist

Hi Linda,

Thank you for being a repeat customer of Uniform Advantage. I am genuinely sorry that you have encountered a problem with the embroidery on your recent order; we’d like to have the chance to turn your disappointment around. Please provide me with your contact information and order number or Uniform Advantage account number (if you have that), and I will reach out to you to find a way to make sure that your gift will be happily worn by the recipient.
Sincerely,
Robin Grose
Customer Care Specialist

Good Evening Retha,
Thank you for your Uniform Advantage order. Our customer care team tries very hard to provide excellent customer service, so I was naturally very upset to hear that we missed the mark with your order. Without knowing the details, if you paid for your order with your debit card, we initially capture an authorization for the order total. Once your order ships, we withdraw the total amount for the available shipped merchandise. I'd like to research what happened and, more importantly, reach out to you to see how we can make it right. Please give us a chance to turn this experience around. Simply send me your contact information (and Uniform advantage order or customer number, if you have it) and I will be in touch. I hope to hear from you soon.
Sincerely,
Robin Grose
Customer Care Specialist

Good Morning Patrick,
We are genuinely sorry that you’ve had a disappointing experience with your order. I’d like to assist you with your merchandise return, if you’ll let me.
I’m saddened that you received the wrong color of scrubs. Without knowing the particulars of your order, I’m unable to determine whether this happened due to an error on our part or if a mistake was made at the time of ordering. However, and regardless of the reason, we would be glad to waive the return shipping charge if you choose to use the label included in your package.
The return form, also included in each order that we send out, needs to be completed so that our warehouse will know what to send you in exchange (if you’re requesting other items) or if we should process a prompt refund. We’d be happy to help you complete that form, as well. (For more information about our hassle-free return/exchange policy and process, please see our web page: https://www.uniformadvantage.com/returns/)
You don’t mention how long it took your order to reach you, but I understand your eagerness to receive it. During the last few months of each year, shipping times increase for all carriers due to the huge number of packages they handle. Currently, regular ground shipping can take from 4 to 8 business days, depending on where you are located relative to our warehouse in Georgia. Customers who need their orders sooner than this can opt for UPS 2-day Express or Next-day shipping for an additional fee at check-out. (You can read more about shipping on our web page on this topic: https://www.uniformadvantage.com/pages/misc/shipping-rates.asp)
Please give us the chance to work with you to find a happy resolution to your order issue. Simply send me your contact information, together with your order number (if you have it), and I will reach out to you. Together we can turn your unsatisfactory experience around. Thank you again for shopping with Uniform Advantage.
Regards,
Robin Grose
Customer Care Specialist

Good morning, Melody,

Thank you for your purchase from Uniform Advantage. I am so sorry to hear that you have yet to receive your exchange item, and I can certainly understand your disappointment. Without knowing the details, I’m unable to determine what has happened; however, if we act quickly it may well be possible to get you the items in time for the holidays.
If you could provide me with your contact information and the order number or account number, I’d like to reach out to you with a resolution to this issue. At Uniform Advantage we strive to delight our customers on each and every purchase; please give us this opportunity to turn your disappointment around.
Thank you again for shopping with Uniform Advantage.

Sincerely,
Robin Grose
Customer Care Specialist