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UniformAdvantage Reviews Summary
UniformAdvantage has a rating of 2.8 stars from 634 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 3rd among Uniforms sites.
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I ordered some scrubs from uniform advantage as the styles were a bit different and different. The material was very thick and uncomfortable. The size was not quite right for me. To make a return You have to go the return portal. This creats a DHL label. Here is the catch. I was charged £45 which will be deducted from my refund. This leaves me totally out of pocket. I contacted the agent who said you can return via any means. The website is not clear on any of this when looking at the return policy. I ordered from the UK from the U.S. So people be careful.
The scrubs themselves are fine. They're fairly comfortable and the colors are cute. I've had a hard time finding the right size. I ordered five sets of scrubs in a size large. They were a little big, but not so big that I was sure that a medium wouldn't be too small. So, I ordered 5 sets in a medium. I didn't want to exchange because I wasn't sure I wouldn't want to keep the large after I'd tried on both. It turns out the medium fit better, but now I have to pay $11 to return the large sets. I'm in the same boat with the mediums. I ordered petite length. They are slightly too short. I'd like to try mediums in regular length to see if that looks better, but I don't want to exchange all of them only to decide the regular length is too long and looks worse. However, if I order new pants so I can compare, I'll have to pay to return the pants I decide not to keep. Likewise, I may have to pay to ship and to return them because I don't remember the threshold for free shipping to start with. Anyway, in the end, I'm having to pay this company for the opportunity to try on their items to the tune of at least $22, if not more. That's absurd. I won't purchase from UA again and I won't recommend them. Companies who market online need to understand the importance of free and easy returns.
Dear Michelle D.
We would like to apologize for the inconvenience caused by the sizing issues that you experienced with your purchase, and we appreciate the time that you took to share your valuable feedback.
When making a decision regarding the size options for your order and to avoid returns and exchanges, please allow us to share the following information with you:
To ensure that you are selecting the correct size, it is best to know your measurements. As we have a wide and wonderful variety of products, measurements may vary depending on the style and manufacturer.
On our website, in the section where you select sizes, you will find a specific Size Chart for the product, which will help you choose the correct size based on your body measurements.
Click on 'Fit & Size' located below the size selection. The provided measurements are actual body measurements. If your measurements match any of the sizes, you should choose that size. The size chart also offers some measurement tips. There is usually a tolerance margin of up to 3/4' for a size.
We have included a link below to help you determine the best style to suit your needs: https://www.uniformadvantage.com/en/faqs.html?c=product_info
We have also recently improved our Return Policy to make it better for our customers and oftentimes, when a customer feels like the items are not as per the size chart, we may waive the $8.99 Return Label Fee as a courtesy for our customers but that isn’t always the case. However, we do want to make sure that all our customers are happy with the products and services we provide.
Please feel free to contact us at 800.283.8708 or you can send us an email at [email protected] to assist with your return.
Thank you for contacting Uniform Advantage.
Uniform Advantage | Customer Service
Email: [email protected]
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
First of all, I love the material of this vest. However the previous style was much more functional and the fit was shorter. This vest came with a removeable hood and was longer. Why a hood on a uniform? Dumb. I needed a good vest, so I threw the hood away.
Dear Mandu O.
Thank you for shopping with Uniform Advantage and for taking the time to share your feedback with us, by sharing your feedback, you give us the opportunity to further improve the quality of our products. We are forwarding your comments to our production and purchasing teams for further review.
Thank you again for your patronage. Your business is very much appreciated, and we will continue to strive for your satisfaction
I have bought 3 pairs of trousers size S and paid £97.78 with £18 delivery to UK. A quality was good but all items too large. I wear normally size S/M and ordered size S. However it was far too large so I returned it. The company deducted £55.27 exactly from my refund, which is more than 50% of the amount I paid! I have contacted the company and they offer me…10% discount for next purchase within a week. Is it a joke?! The company is simply loosing international customers. Definitely do not recommend to anyone who is international customer, especially as there are other companies in USA who do free international shipping to UK! I definitely won't buy from UA Uniform Advantage and don't think that any of my other colleagues will. What a shame as I said, the quality seems to be good.
Dear Ewa S,
We would like to apologize for the inconvenience caused by the sizing issues you experienced with your purchased items, and we appreciate the time you took to share your feedback; we understand how frustrating it can be when your purchase doesn't meet your expectations and we hope that you allow us the opportunity to make things right for you.
There are times when we waive the return shipping fees, but this may not always be the case, and exchange orders are always shipped for free. However, we do want to make sure that all our customers are happy with our service.
To better assist you, please contact us via chat, email, or phone with your order number so we can research and provide a resolution.
We are sorry that your Uniform Advantage purchase did not work out successfully. Thank you for contacting us and we look forward to hearing from you.
Regards,
Uniform Advantage
I ordered scrub pants and paid for FedEx Next Day delivery, they sent the package via USPS. I reached out and they apologized and refunded my shipping cost. I ordered the same pants again with FedEx Next Day delivery, and again they sent the package via USPS. I needed these pants to attend clinicals for a class I paid $600 for, and without the pants I could not attend, resulting in me failing the class and not being able to get my CNA license and forfeiture of the $600 I paid for the class, which I told them. They responded and asked me to verify my address, which had my physical address listed first and my P.O. Box listed in address line 2, and they insinuated that because I had also put my PO Box address that was the reason it was sent via USPS even though I paid for FedEx Next Day delivery("Kindly enter only a physical address on future orders if you want it to be expedited with an expedited shipping method.") It doesn't matter if there is also a P.O. Box address listed on the 2nd address line, if I have paid for FedEx Next Day delivery, that is how it should be sent. They did not refund my shipping cost for FedEx Next Day delivery on my second order until I asked them. I will not be shopping with them again.
Dear Alanna A,
Thank you for bringing this matter to our attention. I deeply apologize for the inconvenience you've experienced with your recent orders and the subsequent impact on your class attendance and certification process.
Upon reviewing the details provided, I understand the frustration and disappointment this situation has caused. I want to assure you that we take your feedback seriously and are actively working to address the underlying issue to prevent similar occurrences in the future.
Regarding the shipping method discrepancy, it appears there was indeed a misunderstanding regarding the interpretation of your address details. While we strive to expedite orders according to the selected shipping method, it's clear that in this case, our system did not appropriately recognize the FedEx Next Day delivery option. Our team is investigating this matter further to rectify any system bugs or errors that may have contributed to this issue.
As a gesture of goodwill and acknowledgment of the inconvenience caused, we have processed a full refund for the shipping charges associated with both of your orders. We are also taking steps to ensure that our shipping process aligns with customer preferences and expectations going forward. Additionally, our customer service team will reach out to you thanking you for bringing this matter to our attention and assisting you further.
Your satisfaction is of utmost importance to us, and we sincerely regret falling short of your expectations on this occasion. Please know that your feedback has been invaluable in helping us improve our service.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us. We truly value your business and hope for the opportunity to regain your trust in the future.
Warm regards,
Customer Service | Uniform Advantage
I was leery about if the butter soft stretch jogger scrub pants would fit me to my liking. I am extremely picky about how my pants fit and look on me. I ordered two pairs of them. I put them on and I was very satisfied. They fit perfectly and I was relieved. They weren't to tight or to loose. I have ordered 3 more pairs of the same style in different colors and I hope when they arrive they are just as perfect as the other two pairs.
I ordered 3 Clinic coats from Uniform Advantage and had them embroidered. The coats were mad in Bangladesh and are so flimsy that the dry cleaner starch did not stiffen up the material. It looks very unprofessional and the coats are unusable. Customer Service told me the fabric changes through the year and offered 10% 0n my next order. No Thank you. Poor quality/Poor Customer Service.
Hello Mark,
We would like to apologize for the inconvenience caused by the fabric issues that you experienced with your Landau Coats and we appreciate the time that you took to share your feedback and allow us to find a solution for you and other customers who may have experienced a similar issue.
We would be happy to offer a solution that fits your needs; please contact our Customer Service Team once again via Phone, Email, or Chat with your order details. Please do mention this review and email when contacting us to better assist you.
Once again, we do apologize for any dissatisfaction or inconvenience this has caused you.
Thank you for contacting Uniform Advantage.
Uniform Advantage | Customer Service
Email: [email protected]
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Excelentes productos, precios justos.
Compro en linea, fácil acceso, compras seguras, tiempo de entrega es rápido.
They double charge your card. 1st when order is placed then because you have embroidery which they charged me 138.00 for 2 shirts just for the embroidery. Then they will charge your card again on the day that you approve it.
They tell you o the 1st charge is pre auth it doesnt go through o yes it does my order was a little over 400.00 got charges 2x so 800.00 Then they tell you o you have to wait 7-10 days for the one charge to drop off. So make sure you have money in your account if you are going with them. This will be the last time I order from them period!
Hello Danna,
We’d like to express our apologies for any dissatisfaction you may have experienced with your recent purchase. We take your feedback seriously and want to ensure we address your concerns right away.
If you saw the full amount appear on your debit card statement right after you placed your order, please note this wasn’t an actual charge. It was simply an authorization to verify that these funds are available.
The authorization will clear in 7-10 days, but your card was not charged.
You are billed only when your order physically ships out.
You can also contact us to get a release of authorization letter that can be provided to your financial institution to assist with returning your funds. You may contact us at [email protected] or by calling us at 800.283.8708.
Thank you again for shopping with Uniform Advantage. Your satisfaction is extremely important to us!
Uniform Advantage ®| Customer Service
Email: [email protected]
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
When I was a phlebotomist I bought uniform from this company. Great value and quality of the scrubs. I do enjoy the wide variety of brands, colors, styles, and fabrics. During Covid as a covid tester, this place was my go to for my uniform. Just graduated nursing school and I look forward to shopping here for my new career! I am reoccurring customer because I know I get the quality uniform here for the best price!
Excelentes productos llevo más de 2 años comprando y siempre me sorprenden con sus nuevos productos los uniformes son hermosos
BUT I feel it's really crappy that I paid 4.99 for shipping & now they're charging me 10.99 for a return. SMH never again. I'll stick with Amazon & their scrubs are not soft! 🤬
Dear MR R,
We certainly understand how frustrating it is when your purchase doesn't make you happy, and we hope that you allow us to make things right.
When making a decision regarding the size options for your order and to avoid returns and exchanges, please allow us to share the following information with you: On our website, in the section where you select sizes, you will find a specific Size Chart for the product, which will help you choose the correct size based on your body measurements, and you may learn more about our size chart here:
https://www.uniformadvantage.com/sizing-information.html
Regarding your shipping concern, there are times when we waive the shipping fees based on the total amount of your order, we try to offer these promotions as often as possible. You can sign up to get our current promotions to your email address or phone number, simply go to our website and scroll all the way down to the top and look for Sign Up for Email & Text Messages!
https://www.uniformadvantage.com/
We would also like to apologize for not meeting your expectations regarding our fabric softness, and we would like to invite you to check out Butter Soft collection so you can experience the softest scrubs we have yet:
https://www.uniformadvantage.com/ua-scrubs/ua-scrub-brands/butter-soft-stretch-scrubs/
We want to make our customers happy and there are time when we waive our returns fees based on the situation. In order to better assist you with this, please reach out to our email [email protected] or call us at 800.283.8708 and we'll be happy to take a look at your return.
Once again, we do apologize for any dissatisfaction or inconvenience this has caused you.
Thank you for contacting Uniform Advantage.
Uniform Advantage | Customer Service
Email: [email protected]
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
So, I spent 227 USD to purchase uniforms from this company. The uniforms arrived on time with all the cheap materials. Sized one size bigger. The large is an XL, and the materials are cheap and see-through. I decided to return it, and I am charged for the return. On top of that, I am only refunded a certain amount of money. I requested for an exchange, and they said oh, we are sending you a link to exchange the uniforms, which never came. I am only giving them some time to work on my refund, and if that does not happen, I will report them to my credit card company, and they will refund the money. People, if you need your money back, go through your credit card bank and ask for a refund.
Dear Irin A.
We’d like to express our sincere apologies for any dissatisfaction you may have experienced with your recent purchase. We take your feedback seriously and want to ensure we address your concerns promptly. We have a wide variety of styles, materials and prices for you to choose from and we have escalated this to our product team to check and verify that the fabric quality is the same as the one you expect and love. At Uniform Advantage, we are committed to maintaining the high standards we’ve upheld for over 35 years. Your satisfaction is our top priority, and we are eager to make things right for you.
When a return is processed online, you have the option to use our insured pre-paid return label or a carrier of your choice and there are no other charges associated to your returns. Please note that our Customer Service Specialists over the phone, chat, or email can assist you with your concerns and waive the return label fee if a defective item was received. Unfortunately, we could not find any interaction from you in our systems; to better assist you, could you please reach out to us via telephone, chat, or email and provide more details? This information will allow us to investigate the specific issues you’ve encountered with the purchased products and facilitate a satisfactory resolution.
Thank you for your understanding, and we appreciate the opportunity to improve your experience.
I purchased three scrub tops all the same size, although different brands. One fit well, the others at least one size too large. This is despite checking the size guide before ordering. Return shipping from Australia for the two tops will be $50, which is more than the scrubs cost as were on sale.
I would NOT recommend purchasing if any chance product is wrong size (size guide has no correlation to the reality of the product received)
Dear Kathy M.,
We would like to apologize for the inconvenience caused by the sizing issues that you experienced with your purchased items, and we appreciate the time that you took to share your valuable feedback.
Uniform Advantage carries many different brands, and some vendors may use different standards when it comes to sizing. We understand how important is to keep the sizing charts accurate and feedback like yours allows us to find a timely solution for you and other customers who may have experienced a similar issue.
We would be happy to offer a solution that fits your needs since we know you are in Australia; please contact our Customer Service Team via Phone, Email, or Chat with your order details. Please do mention this email when contacting us to better assist you. You may also mention this review when contacting us to better assist you.
Once again, we do apologize for any dissatisfaction or inconvenience this has caused you.
Thank you for contacting Uniform Advantage.
Uniform Advantage | Customer Service
Email: [email protected]
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Uniform advantage is wrong for charging the customer 8.99 to return scrubs. Thus giving back less $$
Dear Thalia C.,
Thank you for choosing Uniform Advantage and taking the time to provide us with your valuable feedback. Your satisfaction is important to us, and we are disappointed to know that we did not meet your expectations.
We have recently improved our Return Policy to make it better for our customers and oftentimes, when a customer feels like the items are not as per the size chart, we may waive the $8.99 Return Label Fee as a courtesy for our customers but that isn’t always the case. However, we do want to make sure that all our customers are happy with the products and services we provide.
We would be happy to offer a solution for you, but we would need you to please contact our Customer Service Team with your order information. Please give us a call at 800.283.8708 or email us at [email protected]. Please do mention this email when contacting us to better assist you.
Once again, we do apologize for any dissatisfaction or inconvenience this has caused you.
Thank you for contacting Uniform Advantage.
Uniform Advantage | Customer Service
Email: [email protected]
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Bought the Buttersoft pants and top. The only soft part is the waist band on the pants. Wish i could exchange the top for a different size, but would be at a cost of $10 on a $27 item because I would need to pay postage to send the item back and pay it again to receive just the exchanged size. It is difficult to gage sizes on a first time purchase from a company not tried before. Wish there was some leniency with first time purchasers on the postage.
Dear Leslie W,
We would like to apologize for the inconvenience caused by the sizing and fabric issues experienced with your purchased items, and we appreciate the time you took to share your feedback.
There are times when we waive the return shipping fees, but this may not always be the case, and exchange orders are shipped for free. However, we do want to make sure that all our customers are happy with our service.
We strive to provide a quality experience to all our customers with their purchased items, this is why we decided to add a size chart that is available for all our items, and we strongly advise you to follow it to choose the right size as it is updated as per the actual body measurements.
Could you please reply or contact us via chat, email, or phone with your order number so we can research and provide a resolution?
We are sorry that your Uniform Advantage purchase did not work out successfully. Thank you for contacting us and we look forward to hearing from you.
Best regards,
Uniform Advantage | Customer Service
I have ordered 2 items recently and had to return them due to not being the correct size. I paid shipping to have the items shipped to me, but if the item doesn't fit, you have to pay more shipping to ship it back, which results in you not getting much of a refund. You lose alot of money returning items. Therefore, I will start using another uniform company since they don't charge me to return something.
Dear Amanda K.
We would like to apologize for the inconvenience caused by the sizing issues that you experienced with your purchased items, and we appreciate the time that you took to share your feedback.
We strive to provide the best experience for all our online customers with their orders, while at the same time encouraging them to select their size based on the measurements shown on the size charts provided for each item as we understand that different brands may have slightly different sizes.
We understand how frustrating it can be to receive something that does not fit and since brands sizes may vary, there are times when we do not charge our return fees, but this may not always be the case, however, we do want to make sure that all our customers are happy with our service.
We would like to ask you to please reply here, send us an email to [email protected], or call us at 800.283.8708 to provide us with your order details and we will be happy to further assist with your return.
We look forward to hearing from you soon and we guarantee you that we will do everything in our hands to make this a better experience for you.
Best regards,
Uniform Advantage | Customer Service
Email: [email protected]
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
"Butter Soft Stretch"? Not soft, not stretchy AT ALL, cheapest fabric - so cheap and chintzy you can actually SEE THROUGH it. I can clearly see the outline of my white bra under pink scrubs. The fabric is stiff and papery- I thought it might get better with washing. The only thing that changed was the pants shrank so much I can't even get them on. Because I washed them, now I can't return them. Tell you what guys, I have YEARS of nursing ahead of me and dozens and dozens of nurse friends. Every single one of them is going to hear about what crappy, cheap, rip-off scrubs you make. So, how's that lying working out for you? And also, all those 5 star reviews on your site have to be FAKE, because A) there's no place for me to leave a review and B) there's no way in hell these cheap $#*! paper scrubs are getting 5 star reviews from real nurses.
Dear Cathy N,
Thank you for taking the time to share your feedback on our product. We are sorry to hear you are dissatisfied with the fabric in your purchased garments, and we appreciate the time you took to share your input.
To better assist you, we recommend reaching out to our Customer Service Support Team at 800.283.8708 or emailing us at [email protected]; the team is well-equipped to provide you with the necessary assistance to address your concerns and resolve any issues you may have with the product. Please be sure to provide them with specific details about your experience and mention this email when contacting us back to better assist you.
We value your satisfaction and are committed to ensuring that you have a positive experience with Uniform Advantage's products.
Thank you for choosing Uniform Advantage and we look forward to assisting you further.
Best Regards,
Uniform Advantage | Customer Service
Email: [email protected]
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I was really looking forward to their pants. The pictures led me to think that they were a well tailored and fitted. I carefully followed the measurements in the size chart and ordered a medium. It was a risk considering I am from Canada, that I got the correct size as it wouldn't be easy to correct an error. Size medium was FAR from fitted for me even though the size chart recommended it. The legs and bum are very loose and the crotch hangs. I am so disappointed. I spoke with customer service and there was ZERO willingness to help correct the issue. Some of the worst customer service policies I have ever come across. Complete waste of money. Don't waste your time.
Dear Kim M,
We are extremely sorry to hear that you are dissatisfied with your purchased bottoms, and we do appreciate the time that you took to share this feedback. We guarantee you that this will be resolved promptly.
We would be happy to offer a solution to this situation, but we would need you to please contact us back with your order information. Please give us a call at 800.283.8708 or email us at [email protected]
Please do mention this email when contacting us back to better assist you.
Thank you for contacting Uniform Advantage.
Best Regards,
Uniform Advantage | Customer Service
Email: [email protected]
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Do not order from them! The same scrubs I have been ordering from for years shrank after the first wash. Washed them how they were instructed. They won't give me my money back only a 10% coupon for my "neat visit" which expires in a week.
I will never shop from them again. Going to Mandela scrubs who are half the price for what Uniform advantage charges.
Dear Karlye V,
We are extremely sorry to hear that you are dissatisfied with your purchase. We strive to delight you each time you shop with us, and this issue will be seriously addressed.
We went through our order history, and we were able to find out that you have purchased distinct brands with us, please note that washing instructions change between brands to keep the quality of our items.
Of course, we understand how disappointing it can be when your purchase does not meet your expectations, this is why we would like to provide you with an alternative solution tailored to this specific issue. If you would like to discuss this further, please give us a call at 800.283.8708 or email us at [email protected] and we would be happy to get this issue resolved.
Thank you for contacting Uniform Advantage.
Best Regards,
Uniform Advantage | Customer Service
Email: [email protected]
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
From the business
We take pride in our reputation and position in the world of professional uniforms and scrubs. For more than twenty years, the name Uniform Advantage® has meant: style, quality and above all, customer satisfaction.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally...
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Thank you for taking your valuable time to write to us.
We are sorry to hear about the issues you had with your recent order. Oftentimes, when a customer feels like the items purchased did not match their requirements, we waive the Return Label Fee as a courtesy, but that is not always the case.
We are extremely disappointed we did not meet your expectations.
We have instructed our return team not to charge you for the return shipping cost.
Upon review, we see we received your return on 5/15/2024.
The returns department is currently processing packages received on 05/14/2024. You can expect your return to be processed in 2-3 business days. You will receive an automatic email confirmation once your return is processed.
Once again, we do apologize for any dissatisfaction or inconvenience this has caused you.
If you have any further questions, please send us an email to [email protected] or call us at +1-954-626-2100 and we would be glad to assist you further.
Thank you for contacting Uniform Advantage.
Uniform Advantage® | Customer Service
Email: [email protected]
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com