On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
UniformAdvantage Reviews Summary
UniformAdvantage has a rating of 2.7 stars from 633 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 3rd among Uniforms sites.
We monitor reviews for authenticity
I've never bought anything from Uniform Advatage before but I have won a contest and let me tell you, they are legit! Got the products super fast and the scrubs were so so comfy and soft by light fabric like I love! Definitely worth a buy!
I love shopping at uniform advantage online because they have exclusive pieces that no other scrub shop has! They are always so customer friendly when it comes to returns and are so helpful!
I really love products of uniforms advantage and I bought Skechers scrub in uniform advantage really good quality
I'm a Healthcare Aide I love the scrub tops I get through UA
Great workmanship and well worth $ I pay
Uniform Advantage is the only company to sell ankle length scrub skirts and they are fantastic. I am very happy with the customer service. As long as I have been shopping here I only had one issue and they fixed it right away.
I love Uniform Advantage! They have so many options to choose from. They are not only reasonably priced, but they also have high quality and super comfortable!
This site would be perfect if they would offer more options in the shipping department for Canadian! Every time I want to order I back up be cause of the enormous shipping fees. Otherwise they have all the great brands awesome deal and their liquidation section is pure gold!
This is my go to store for all my scrubs, badge reels, socks, and bags where I can keep my supplies organized. The staff are always so friendly and willing to help
I live in a rural area with the closest place to buy quality scrubs being over an hour away. So I figured I'd order from this company since their catalogs kept getting left in the break room at work.
I ordered two Buttersoft sets and a pullover hoodie scrub top. The Buttersoft Collection is AWFUL! Every bit of lint sticks to them, and they are most certainly NOT true to size. I've been wearing scrubs for 22+ years. These run small in the pants, HUGE in the tops.
The black set looks terrible the moment it comes out of the dryer. After wearing them to work a few times, I threw the top and pants in the trash. I was constantly covered in lint! I also ordered another set in a dark teal color, following the company's suggested pants to match the top. The color is noticeably off, they don't match. Same color name, same brand, same fabric. And the pants are too small, the top is huge.
As for the pullover hoodie scrub top, I never even got to wear it. I washed it before wearing it and it came out of the dryer with the seams on the arms (at the shoulders) coming out. I'm talking about 4 inches of the seams coming undone.
The quality of these products is disappointing! I mentioned the problems I had with them at work and my coworkers all had the same complaints about the quality of Uniform Advantage's brand "Buttersoft".
I tried to review the items I purchased on their website, but I can't find that option anywhere.
I have included a photo of the pants with the lint stuck to them (they're clean, washed only with other pairs of black scrubs, and yes, I used fabric softener) and a photo of the pullover hoodie where the seams have come out after one wash and having never been worn.
I have never been disappointed with anything I've gotten from this site, and will continue to order!
Got my sketcher scrubs love them. Super comfy love the way they move with me not restricting at all they wear well no pilling. They are light weight if you get cold easily they are thin.
Quality uniforms at great prices. Arrives quickly. Great customer service. Karen Ardis RN. Great patterns to choose from.
I always get my orders quickly and timely. This past order I actually ordered something that was out of stock, they notified me and let me exchange the item and even discounted the new item for the trouble. Fantastic service.
The scrubs are amazing! They fit true to it's size and they're so comfortable. I hughly recommend this brand.
Very satisfied with the quality of the suit. Also very fast delivery. Compared to the rest of the garment, this garment gives a feeling of comfort and confidence.
9 dollars to ship a pair of scrubs and another 9 to ship them back for return. Will not buy products from UA again.
Dear Al Z.,
Thank you so much for shopping with Uniform Advantage. I was sad to see that the merchandise you received did not work out for you and that you needed to send it back. I wish I knew why you needed to return your items you ordered so I could address that specifically.
While our shipping rates vary depending on various factors, we very frequently run attractive promotions on shipping charges—including free shipping on orders over a certain threshold. We invite all our customers to visit our web page https://www.uniformadvantage.com/pages/misc/secure/coupons.asp for a complete list of current promotions on shipping and merchandise available to all. Additional offers are often available to customers on our email or texting lists, and you may sign up to be included on either (or both) of those lists on that same web page.
At Uniform Advantage we also strive to make sure that our return and exchange process is as hassle-free as possible. If you choose to use the convenient prepaid return shipping label included in your package, we will usually subtract from your refund or exchange credit a standard $8.99 fee to cover that shipping cost. Use of this label is optional, but we do recommend it as it is trackable and insured, which could be important if the package should go astray on its way back to us. However, we are happy to process returns that reach by any carrier. Additionally, customers who live near one of our retail locations are welcome to return items at no charge to their local store. (You may browse our physical store locations at https://www.uniformadvantage.com/stores/.)
Of course, we don’t expect our valued customers to pay for return shipping if there was an error on our part—and we can occasionally even waive (or refund) that fee for other reasons, as well. Please send me your contact details so that I may look into what happened in your case and reach out to you personally. If you’d prefer a more immediate response, don’t hesitate to contact our Customer Service department either by live chat or telephone (during business hours) or by email, and one of our agents will be glad to assist you. Visit our “Help” page for details on how to do this: https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp.
All the teams at Uniform Advantage have as our goal to delight you, the customer, on each and every purchase. Please accept our apologies for having failed to do that on this occasion. I hope you’ll consider reaching out either to me or to our Contact Center to give us the chance to turn your initial disappointment around.
Sincerely,
Robin Grose
Customer Service Specialist
Uniform Advantage processed my order professionally. The weak link is UPS ZA that handles clearing etc.
I missed their call and then spent a week trying to reach them.
The staff don't answer the phone or respond to email enquiries promptly.
I would love to order more, but unfortunately UPS ZA service puts a real damper on the experience.
I love finding good bargains on scrubs and other goodies. They have a variety of brands too! 10/10 would recommend
From the business
We take pride in our reputation and position in the world of professional uniforms and scrubs. For more than twenty years, the name Uniform Advantage® has meant: style, quality and above all, customer satisfaction.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Melinda G.,
Thank you for ordering from Uniform Advantage. I was truly saddened to see you experienced quality issues with your merchandise. I wish I knew exactly what styles you purchased and had problems with so I could address that directly. The photos you attached seem to show that at least one of the garments is in the Butter-Soft Stretch line, but we I’m not sure if they all were. That information matters because we carry several lines of Butter-Soft items, each with its own fabric composition and cut/sizing characteristics.
Regardless of the specific garments in question, however, at Uniform Advantage we stand by the quality of our merchandise, and when something is not as expected, we definitely want to make it right. If you are open to this, please send me your contact details so that I may research your order and reach out to you personally.
Customer reviews of any particular item can be seen at the bottom of that garment’s web page, but you are correct in that there is no link there to directly submit a review. We send each customer an email asking for reviews a few days after their order has shipped. Please check your spam folder for such a message; hopefully you will find it there and be able to submit your honest evaluation of the garments in question.
I’m so sorry you’ve had sizing issues. It can certainly be a challenge to find the right fit for clothes purchased online. Sizing will be different based on brand, line, fabric, and cut of the piece. For this reason, every garment that we sell has its own (corresponding to that one particular item) “Size Chart & Fit Guide” right on the item page of our website. This chart indicates the actual body measurements that correspond to each size, and it’s intended to help our valued customers make better-informed choices on what size to order. I’m not sure if the sizes you ordered were based on what you saw in this information, but we do recommend consulting the Size Chart & Fit Guide for every garment prior to submitting your purchase.
Of course, personal preference on how we like our scrubs to fit is also important for determining sizing, and sometimes it’s only by trial and error that we find clothes online that fit the way we need and want them to. At Uniform Advantage we strive to make returns and exchanges as hassle-free as possible. We do require, however, that items sent back to us be in original condition (unwashed/unworn) and with the tags attached. More information about returns and exchanges can be found on our page https://www.uniformadvantage.com/returns/ or by contacting us in Customer Service via the methods mentioned below.
I’m very concerned about the color issue and seam problem you mentioned. Items in the same line should definitely match exactly, and of course no seam should ever look like the one in the photo. I’d definitely like to research this more to see exactly what has happened.
Please give us a chance to look into the details of your order and turn your disappointing experience around. If you could send me your contact information and order number or account number (if you have that), I will communicate with you personally. If you’d prefer a more immediate response, don’t hesitate to contact our Customer Service department either by live chat or telephone (during business hours) or by email, and one of our agents will be glad to assist you. Visit our “Help” page for details on how to do this: https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp
I genuinely appreciate your comments, though they are hard to hear, because at Uniform Advantage we consider honest feedback to be a gift to us. Customer satisfaction truly is important to us. I hope we will hear from you directly very soon.
Sincerely,
Robin Grose
Customer Service Specialist