UncommonGoods

I ordered 4 items on Dec 3,2016. I was told 1 item would not be shipped until 12/16... I order anyway because it would be in time for Christmas, right?... WRONG!

It is the eve of 12/19. I never received a call/ email etc... that this was delayed. I called this early afternoon 12/19 to get some info and spoke to a very ignorant customer service rep Sapphire James. Her immediate attitude was one of disgust and off-put to be dealing with the issue. She quickly rushed me off the phone saying, she would call the company and get back to me with an answer.

Few hours later, no email. So I call again. Waiting over 30 min to talk to someone, then I got transferred back to Sapphire who immediately was aggressive towards me. No appologizes, her answer, I haven't heard anything...

I explained this was a Christmas gift I need for 12/24 and I am nervous it might not come on time. She then put, me, on hold another 10-15 min... and miraculously got and answer it would ship today?! Question, why could she not do that the 11st time arou d?

She said not to worry I, already paid for expedited shipping so it would get to me in 2 days.

This was at 3:45 pm. I asked her for an email with the garentee and/or tracking. NOPE, she couldn't do that, it comes from another dept was the answer, and was extremely unprofessional in her conversation with me. I forced the issue so she just sent me an email stating a tracking would be sent once it is shipped... she also hung up on me. Unbelievable!

9:33pm EST, guess what... no tracking number! So it is now 3 days passed my guarantee. Looks like I will be calling the company again tomorrow.

Love that as a customer it is I who has to do the follow up. It is now looking like AT BEST I will not get this item until 12/23. Again that is assuming it ships tomorrow.

This was my 1st and ONLY time I will use this company. HORRIBLE experience and I intend to share my story on every media outlet I can.

DO NOT USE!

I ordered a Christmas gift for my parents on 11/10/16. I figured this was plenty of time for the item to arrive and was told my delivery would be the beginning of December and I would receive shipping notification when it went out. I contacted the company numerous times to find out why I wasn't receiving shipping notifications. The information I got from Customer Service was different each time, however, each time, I was told it would arrive before Christmas. Until this week when I finally got a tracking number (not via email as promised) from the customer service rep who informed me that it would arrive in New Jersey on Dec 20 (I live in Toronto, Canada) and then it would be an additional 4-11 days after that. So now I am stuck without a Christmas gift, on Christmas, for my parents and the gift itself was not cheap. This business is unreliable and I can only conclude that customer service doesn't really know what is going on as I never received a consistent answer. Very disappointed.

"The customer service, personalized artist services are the worst ever. I am beyond disgusted with this company and discourage anyone reading this to go someplace else. I ordered a personalized gift, the proof took a week after it stated it would, the proof had incorrect information, I had to call 9 times about my order, on hold for 15 minutes each time, until someone got a manager to "take care" of the order. I then received a 2nd proof that was again incorrect. Never again. Spent way over $150 for garbage."

Initially two of four orders placed with Uncommon Goods were not going to ship in time for the recipients to receive their gifts before Christmas due to holiday travel. After emailing Uncommon Goods Customer Service, Jennifer and Gloria contacted me, collected the information needed to research and expedite the orders and reached out to the Artist in California. Both items are now being shipped overnight and will arrive on time. Jennifer and Gloria's professionalism restored my faith, and they're an example of Uncommon Goods standard of We'll never stop working to provide a remarkable shopping experience to our customers." Thanks again, Jennifer and Gloria!

First of all, I love their unique and weird gifts. It makes shopping for my family or husband so much easier. I ordered some gifts for Father's Day. I followed the tracking and it was finally delivered by USPS. However, when I went to get my package from the mail room, it was not there like it said. I called Uncommon Goods customer service and was immediately speaking to a real person. They apologized for the situation. My problem was resolved within 5 minutes, they resubmitted my order and shipped it express through UPS (obviously no cost to me) AND refunded my original shipping costs that I paid. Although I would have loved to receive my package when it was suppose to originally come, but I was so impressed on how their customer service quickly and efficiently handled my situation, which was USPS's fault.

Ordered a birthday gift for a friend. Received it in a timely manner,, it was packed expertly so it came in good condition. Couldn't ask for better service, this is the second order I have done through this site and I was also happy with that order. I believe it is a great site with good service.

Joyce Halter

I order 3 items on March 17. I was trying to buy a gift for a friend's birthday on April 2 and the checkout said the order would arrive by March 31. So today, March 31, I look for the order. Nothing. I contact the site, and they say "oh one of the items is backordered so we aren't shipping the order until April 20." Never mind what the check out told me or the fact that they charged by credit card on March 17. They never even sent me an email to tell me what was going on. I would never shop at this dishonest, incompetent site.

I ordered a gift for my girlfriend for valentine's day. It was supposed to come by the 11th. I get an email saying it would arrive on the 15th, a day late. I ask about getting my shipping refunded. Then on the 15th when it doesn't arrive I call them only to find out that it is no longer coming to me at all so now instead of a late valentine's day gift, I have none.

My daughter received a lip balm kit for her birthday. The instructions were missing from the kit. I spoke with customer service, they said they would email the instructions. 6 days later I check on the status of the email and it is supposedly "in cue" to be sent. An urgent request was being sent the customer service rep to have the email sent. 17 days after the "urgent" request was sent, I received the instructions via UPS. It sounds like customer service can talk all they want, but the company does not back them up.

Ordering a unique game seemed a good idea and I didn't check reviews ahead of time. Item arrived on time, packaged well. Item was rather crudely made for the price - not to my American old lady standards, but I remember a time when standards for most things were higher so I've made allowances. In addition to some shoddy woodworking, small pieces, described in instructions, were missing so I decided to send it back. Phone personnel didn't understand, couldn't understand and seemed disinterested, dragging the process out. I sent an email saying, "... Never mind; I'll just keep the item; I have little hope that the replacement will be any better." Got no answer to my email. Had to pay to have UPS pick up return (I'm disabled, live alone and don't drive so can't "drop it off at UPS".). So in the future I will do without "unique" items and stick with Amazon which works hard to satisfy this customer.

I order one item for my boyfriend's Christmas gift. I paid an extra $16.95 to get it to my house by 12/23. When I get my email it says it won't even ship until 12/24. I email a customer service representative who explains there is fine print on custom orders saying it will take longer. It was extremely unclear. It is now 4 days post Christmas Eve and I still have not gotten an email saying my item has shipped. When I called the company they didn't even have a tracking number to figure it out. The representative I spoke to was having a personal conversation when she answered the phone which she didn't stop until about 20 seconds in which I found EXTREMELY unprofessional. Fingers crossed my package arrives ever at this point. Will never order from this site again. Untrustworthy, unprofessional, and unclear. Disappointing.

I placed an order for 7 items. I placed the orders over a week before Christmas. When I checked out nothing was on back order. Appartently after I checked out they placed the items on back order and didn't notify me. Now its the night before Christmas Eve and I have found out that my items will not be ready. One of the items shows a shipping time of 3/31/16. Why would anyone order something that cost 40 dollars and wait 4 months on this? This company is horrible. I will stick with Amazon as they deliver as promised. In response to Uncommon goods. I did not miss this and decide to wait on backorder. It never appeared on your website. The note for back order is in Red Lettering and stands out on your page. I order hundreds of items each year offline. You are the only company that failed to deliver 5 out of 7 items on time. Obvisiouly if I am ordering for Christmas I am not waiting on back order.

This is the second year we ordered from them for Christmas
1st year was bad, the item was useless and we shipped it back
We gave them a try again this year because my daughter really wanted to buy something for my wife for Christmas.
To make a long story short, we received the item 3 times and it was defective every time.
We had ordered a soapstone serving tray and the item includes 2 of the flat stones. Needless to say they banged against each other, chipping both of them in the process.
On the 3rd try, I told them to package it differently which they did, but one of the stones had a chip anyway. They probably have a warehouse full of banged up merchandise which they ship out. We did get to keep the 2 prior orders, but I didn't even bother calling them back on the 3rd try. I will never order from them again.

1. Company false advertises production and delivery times for products. Promised on website proof takes two days - count on a week. Add on another week for production and shipment.

2. Customer service runs you around for a week, delaying the inevitable news they cannot get your order in time. Ruining a very special Christmas Surprise for my family

3. Department which deals with personalized orders very condescending, rude, and essentially useless in making anything happen. Really no accountability for ruining someone's christmas.

Safe yourself the hassle and overpriced prices - work with Etsy. Support local artists and stay away from this soulless corporate conglomerate

Happy Holidays!

Artwork was NOT shipped on time and is not being delivered on time for the event - actually at this writing, UPS says delivery will be 5 days after the latest date promised. After numerous emails and phone calls from me to Uncommon Goods confirming that it would be delivered before the event, it will NOT be (even though I paid for 3 day shipping). At first, I was just told sorry, it was shipped late and will not arrive as promised - they said the artist sent it out late. Uncommon Goods said there was nothing they could do about it until one supervisor in custom products - Maleeza *******542, x2488) said she would have the artist redo the painting and ship overnight. I was so thankful and happy but this never happened. It was never redone or shipped. Terrible and heartbreaking for all the people flying in from around the country to be at this event to give this gift, shame on Uncommon Goods and its artist.