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I had never shopped with this company before, but after my first experience, this will be my "go too" catalog for unique gifts. I purchased a reflective light that arrived broken. When I called all they requested was a photo of the damage. No questions asked, they immediately sent out a new lamp. I had the new lamp within 3 days. Wonderful customer service!
The first item I ordered arrived in a timely fashion, well-packaged and seemingly without damage. Unfortunately, the item itself was defective. Upon calling Customer Service, my replacement was shipped and arrived ahead of schedule in perfect condition. Everyone in Customer Service was courteous and helpful... a very admirable quality!
I have ordered several items from this website because they offer such a unique selection of gift ideas at reasonable prices. I have always received the items in a timely fashion, with no problems whatsoever.
I always return to this store for Christmas gifts because they have some truly creative items at a great price range. I was especially impressed with how quickly and considerately they helped me handle a problem with my recent order (which turned out to be entirely UPS's fault). Customer service reached out to me (!) almost immediately and worked to resolve my issue that night. I later heard back quickly when I needed to return the replacement items (when the originals, delivered to another block, were kindly returned by an honest neighbor!). Best customer service ever!
I called to cancel an order within two hours of placing it online. After being told by customer service that they couldn't find my order, I was placed on hold. The agent then returned on the line and told me the order was cancelled and I would receive an email confirmation the next day and that my card would be refunded. After more than a week, no email and no refund.
So I called again today and was told that they didn't have my order in their system, yet they have charged my card $681.49! As they don't have my information, they can't refund the amount. Can you believe this? The agent finally suggested that maybe my card was scammed - this after I told her I was looking at the transaction on PayPal as we were speaking. In hindsight, she was right. My card was scammed and this company is the scammer. Stay away from Uncommon Goods. They are uncommonly terrible.
Everything about my experience dealing was this company was wonderful. The products are top notch and it's nice to know they are made by small business. I did have a bit of trouble ordering on line, however; when I called customer service they handled the problem quickly and they were nice and personal, in fact I think she was happier than I was that the problem was resolved.
Ive been ordering unique gifts from Uncommon Goods for about 4 years. I order a butterfly puddler a couple of weeks ago as a gift for my department manager. I was able to follow the tracking information to see when it was delivered to her house. She absolutely loved it! Uncommon Goods is my go to for memorable gifts for special occasions and for the wonderful people in my life.
I have been the recipient of several lovely gifts purchased at Uncommon Goods. Each item has brought me joy. When I have needed customer service to assist with a problem ( an accident resulting in an item breaking) I have immediately been shipped a replacement with no problem... only courtesy. I recommend this outfit to everyone!
In general I have always been happy with your products. The match strikers just didnt work which was frustrating because its such a good idea.
Customer service and products are very good. I did have a problem with ordering online, but your customer service staff quickly resolved the problem. Also, the several products I had ordered arrived in just a few days.
I love their items I went on their site for some crystals and ended up buying others items with crystals on it, great customer service, great deals, and delivery date was on point
Thank you so much
Ordering was easy, shipment arrived quicker than i had anticipated, are were well packed so no damage and a good place to find fun gifts. My order was simple as all the items were billed and shipped to my address. They speak of helping local artists but many of my items were made outside the Country, but were as pictured. Wouls use them again.
I ordered a birthday present 3 days before I needed it. The girl from customer service suggested a way of shipping that would get the package to me in time. I received confirmation of the order and when at 4 on the day promised the package had not arrived I called customer service to find out what was up. The gentleman who answered quickly looked into my issue. When he needed more time he said hed call me back. And less than an hour later he called. He said that the package was scheduled to arrive before the end of day, which was 9:00 that evening. And sure enough the package arrived in time! So helpful, and the present was even nicer than I expected. Thank you to your customer service staff. They all deserve a grade A!
I made an online purchase and never received confirmation. I saw a charge on my credit card four days later so I reached out to inquire. They told me I had put in the wrong expiration date. They did nothing to notify me on their end, I only found out when I reached out. Also, I have never had a company put a pending authorization on my card when the information given was incorrect. It was disconcerting. When I did reach out I learned after my items were sold out. Not that I want to shop there anymore, but if I did, how frustrating!
Hi Kayla! I'm sorry for the confusion about your order! We try to make it clear when an order has not been successfully placed but it's evident that we didn't do a good enough job. Please accept our apologies.
When someone attempts to place an order with a retailer, the funds are automatically put in a ‘pending’ status and the amount is put on hold. If the order is successful, the merchant will collect these funds and the purchase amount will be debited from the account. If the order is not successful, the merchant will be unable to collect the funds and the bank will return the funds to the account, typically within 1 to 5 business days. Merchants have some say in which fields to verify. We, for example, choose to verify the billing zip code among other fields. We've found that checking more than one piece of data against the bank's records is a better way to help prevent someone from fraudulently using a customer's card.
I'd be happy to work with you directly to find out when your items will be back in stock and help you get your order placed. I can be reached at [email protected]
I have not ordered anything from this company as of yet. I have called five times and spoken with five different people about five different items I would like to have purchased as gifts. Not one person could give me any more information on any item than was already in the catalog. On two occasions I gave my name and phone number and ask to have the owner call me. The first time I received a call from someone I am guessing was a secretary. She said she would get me information on one of the items in which I was interested. She did call me back later in the day but had no more information than what is in the catalog! Their reviews are not good and my gut feeling is not to buy from them.
Hi Mary! Please email me directly so we can work this out together: [email protected]
I'm looking forward to hearing from you!
I ordered a Father's Day gift for my dad, to be sent to his address. They sent it to me, at the billing address. I paid $34.82 to have the gift sent Fed Ex so my Dad would get it on time. They offered me a refund on the original $4.95 shipping. I told them to keep their $4.95.
Hi Nick! Would you mind emailing me directly so I can look into this for you? My email address is [email protected]. I hope to hear from you soon!
Purchased as a gift what I thought was a pretty cool looking paperweight Paid $45. Had it sent directly to business colleague. When he sent me a photo thanking me, it looked nothing like what was advertised. I communicated my displeasure to the company and they're only response was that there was a disclaimer on the ad that each item was unique. They offered no refund. I couldn't send the item back because it had already been delivered as a gift to my business colleague. What was I to do ask for it back? Don't buy from this company
Update - after negative reviews online Uncommon Goods emailed and indicated it would provide full refund. It shouldn't have had to go that far but I am satisfied now.
HI Tim! I'm sorry to hear about this experience. SJ doesn't let us see enough information for us to be able to identify you or the order you placed, so please email me directly at [email protected] so I can look into this myself. I'm looking forward to hearing from you! - Jen
I ordered an Adam Frank lumen candle. Pictures and the video were beautiful. In reality, the product threw much smaller shadows and the oil reservoir is not refillable. It says 17 hours of light, but I don't believe it was lit for more than 10 hours. Then you are forced to buy additional fuel cells. I'm going to try votive candles and see if that works.
Hi Sue! I'm surprised that the oil didn't last as long as it should have and I'm so sorry about that. We'd like to send you another 2 canisters of oil and we'd love it if you would let us know how long each canister lasts. This will help us figure out what the best course of action is: speak with the artist, update our website, etc. Please email me directly so I can locate your order and get the replacement canisters out to you. [email protected]. Thanks for speaking up about this! -Jen
I ordered a print in early December, it's now mid January and nothing has arrived. No updates from the company. They did however manage to charge my credit card, a charge which I am now disputing. Absolutely the worst experience ever.
I'm so sorry for all of this trouble, Hank! I'm happy to look into this for you and see if I can get you some answers if this is still unresolved. I can be reached directly at [email protected] or our customer service team can help you out: [email protected] | 888-365-0056
Placed an order on December 1 for a personalized custom print. It was to be a Christmas gift for my husband's family. They received someone else's print 2 weeks later. We notified the company immediately and were assured they would correct the problem immediately. We were guaranteed Christmas delivery. Instead, we've spent hours on the phone, sent numerous emails and finally told them we intended to file a complaint with PayPal and the BBB. They even had the audacity to send a shipping label to our family stating they needed to send the mistake back in order to get their print. Apparently the intent was to switch the mistaken print between the 2 families. While I feel badly for the other family, I don't think our gift receipients should be inconvenienced at all! The company charged my PayPal account for $118 very quickly but it took all this time to get what we paid for. Print finally delivered today. We were promised a $25 gift certificate, which we never received. We were refunded $8 shipping for our "trouble" I wish I would have read these reviews before ordering. Never again!
We're all so very sorry for all of the effort you've had to go through for your order. Several things went wrong and we feel terrible for our mistakes. I'd love to look into this personally and see if there's anything else that we can do for you. I'd appreciate it if you'd email me at [email protected] so I can locate your order and get to work on this for you. I'm looking forward to hearing from you!
We’re so sorry that you didn’t receive an email confirmation that your order was canceled! It’s true that we don’t assign confirmation numbers to canceled orders, but we do (typically) email customers to confirm that we’ve canceled the order. We’ll follow up with the representative who canceled your order to reiterate the importance of this practice.
We voided your transaction in our billing system immediately after canceling the order. It sometimes takes a bit of time for the bank to remove a charge from a customer’s account and sadly, we can’t predict how quickly or slowly a given bank will act. Voiding a transaction tends to speed up the process of getting customers’ funds returned vs. posting a credit. I can confirm that we have not charged you for anything. When a transaction is voided, the charge is simply removed.
Please let us know if there’s anything else we can do for you!