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Ultius Reviews Summary
Ultius has a rating of 3.7 stars from 449 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultius most frequently mention customer service, quality work and several times. Ultius ranks 26th among Academic Editing sites.
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I ordered a paper with much trepidation, having never used a writing service before. I work full-time in addition to school, and work demands were keeping me from meeting school deadlines. I requested the paper 3 days before it was due, just in case I needed to polish it up, but I didn't think I would have to since they use "world-class writers."
The paper was delivered 12 hours early, but I nearly had a heart attack when I read it. It was full of typos, disorganized, had sentences that were basically gibberish, and the writer hadn't followed the instructions I provided at all. It was like an 8th-grade kid wrote it.
Having exactly 3 days left, I put it in for revision and requested a new writer. Customer service was very kind and helpful. It took about 36 hours before a new writer took it on and during that time I was so nervous that I just started writing the paper instead of sleeping. I saw no other option, since the first paper was so horrendous that I had no idea what to expect with the revision.
The second writer's work was immensely better than the first, and he or she got their work finished with incredible speed, but by then I had halfway finished the paper myself. So I just turned in my own.
I don't think Ultius is a bad company (though I don't know what rock they found the first "writer" under). What happened to me is probably not typical. But ultimately, the whole situation was much more stressful than if I had just done the work myself, which is what I eventually did anyway.
I have used their services multiple times and was never disappointed. They are professionals and complete your work very promptly and satisfactory
Hi Jay,
Thank you for taking the time to leave your feedback! We are so glad to hear that you have found our writers to be helpful and professional. It is awesome to hear from our longtime clients, so we wanted to take this opportunity to say thank you very much for your business and loyalty!
We look forward to working with you again in the future!
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
The writers I have dealt with are more than accommodating. Their work was exceptional and the grade was a direct result of their professionalism and hard work. I have used other sites before and it was an awful experience. They are highly recommended and I would look no where else than them for help.
Hi CJ,
Thank you for taking the time to leave your feedback! We are very happy to hear that our writers have been so accommodating to your needs. I also would like to take this as an opportunity to thank you for recognizing the hard work and dedication that our writers put into the orders. We strongly believe that they would not be able to accomplish successful orders without you, the client. Providing clear, concise instructions and active communication are keys to a successful order.
So thank you for working so well with your writers and also for recommending our company. We look forward to working with you again in the future!
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
I would recommned this site since the customer service is always available and so far the papers I ordered were received on time.
The first time I used this service is barley got a passing grade. The next time my assignment was wrong and when I requested a correction it was two days late. This service is horrible and they are dishonest about deadlines. I was very dissatisfied with their work. They screw you over and offer a 15 percent discount on your next order, how crafty.
Hi Rechelle,
Thank you for taking the time to leave your feedback. I'm sincerely sorry for your dissatisfaction, but I have to share a few important items with you regarding your experience.
For instance, order 65388's instructions called for "any type of research proposal," which your writer provided. When you asked for a revision, there was some speculation that there was a misunderstanding regarding the instructions and the research proposal should be based upon a real life problem in your field.
On March 30, an editor wrote: "Hello, if we could get an idea of a problem or research question that would be applicable to your work situation that would be very helpful. Since the proposal needs to be based on something applicable to you, we need to know a little about you." You replied the next day and roughly 8 hours later, we delivered your revision.
Your real life setting and career passions can only come from you. Our clients' confidentiality is very important to us, but it is possible to give information that is not tied to any of your personal information.
I do agree that late deliveries severely impact clients' abilities to use our services accordingly, and I am very sorry about your order's delay. I'd be happy to discuss any other concerns, with this order or the other order you mentioned, you have. In the meantime, I have partially refunded order 65388 based on the difference between your paid delivery and actual delivery. I look forward to hearing from you regarding your other order. I do want to offer you resolution.
Thank you for your time.
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
They provide good service but the writers they hire are definitely not qualified to write graduate research papers. So if you are a masters or doctorate student do not waste your money because the writing is not up to the level you would expect. If you need a minor paper for a bachelors or less, they are a good fit.
Hi Allen. Thank you for taking the time to leave your feedback. I am sincerely sorry for your dissatisfaction and wondered if there was anything I could do to help. I noticed the template you provided was not necessarily what you needed, so that caused some confusion for the writer. Now, I wanted to get more information regarding the quality of the content. Can you elaborate? I look forward to hearing from you.
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
This has helped my pass almost all of the english papers.
Hi Jessie!
Thank you for taking the time to leave your feedback. I noticed you really made an effort to communicate with your writer, so I wanted to say thank you for that as well! It really helps our writers understand how to serve our clients best.
Thank you so much,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
Best site to go to if you have a paper due and you stressed regarding other exams or papers
Hi Stan!
Thank you for taking the time to leave your feedback! We know that balancing work, family, and school is often stressful, so we're glad we could be of assistance. Just so you know, we appreciate you too!
Thank you again,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
Ultius had been a great help to me in this stage in my degree. The customer service is awesome and I'm grateful that they have writers and I'm please with their work
Hi Shenique! Thank you for taking the time to leave your feedback. Our clients are important to us, so we are glad to hear you believe our support team is awesome. We think they are pretty awesome too! Thank you again for reaching out. We always appreciate our clients' feedback!
We look forward to working with you again!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
I've used Ultius several times now and I must say, their services are accurate, timely, professional, and they are willing to work with you until you achieve the desire results in the service you are requesting. In today's environment, not everyone is equipped with the time or vocabulary to build professional quality documents and Ultius can truly deliver. I count on them often when I need writing assistance.
Hi Keith. Thank you so much for taking the time to leave your feedback. I've said this before, but sometimes there are not enough hours in the day to effectively balance work, school, and family. We are always happy to assist!
Thank you so much!
Ultius Client Support
Call/Text: (702) 979-7365
Email: [email protected]
They claim they can meet any deadline, but as soon as I put my order in, giving them 12 hours to complete 4 pages, they immediately asked for an extension. If I had the option of an extension, I would have done the work myself. But now the deadline has passed, and still no work has been produced. They cannot seem to get a hold of the writer supposedly working on my paper. So now, with class in 30 minutes, I have nothing to turn in and am horribly screwed. I better be getting a refund, but they seem rather shady and I will probably get screwed on that too.
Hi Kylie,
Thank you for taking the time to leave your feedback. We recently replied and asked for your order number. Thank you very much for giving that information in a message. As I mentioned in our correspondence, we do owe you a refund. Our Refunds Department has processed that refund, but, please note, it may take 5-10 days to post to your account. Should you have any questions regarding your refund, please email [email protected].
Truthfully, urgent orders, with 24 hour deadlines and under, are sometimes difficult to place with writers. We are actively recruiting staff writers in the event our freelancers have unexpected emergencies. Staff writers will continue to work remotely, but they will be scheduled employees, so our Editing and Writing Team can use them to fulfill urgent orders. I am sincerely sorry that we were unable to deliver at this time.
Thank you again for your time.
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
I was introduced to this service by a fellow student, and because of it, my world of writing has given me hope not only in my grades, but a great future. I can't say how pleased I am with the services that I have received and just how economical it is on a "student" budget. My grad schooling is next, and I will continue to use them and make their name known to others as well! Thank YOU!
Honestly, I read through reviews before I chose to move forward with them doing my dissertation... I was freaking out because while there are other companies that do this they all quoted me way more money and they didn't guarantee that it would be done when I needed it... Ultius want above and beyond what I was expecting and their customer service was epic. I am so happy that I ignored all the crappy reviews and went with my gut instinct. The paper was beautiful, stress free and more than worth my money... Thank you for being my life saver...
Hi Ola! Thank you for taking the time to leave your feedback. We are so glad to hear that you have found our writers to be helpful and professional. They work very hard, so I am positive they will appreciate your compliment as well! We'll be sure to pass on your message to our Writing Manager so he can personally thank every writer you have worked with.
Thanks again!
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
This has been a blessing and an awesome experience the writers are better than I could have ever asked for.
Hi Sue! Thank you so for your compliment! We appreciate our writers' efforts and it's awesome to hear that you do too. We look forward to working with you again!
Take care,
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
I have used this company many times in the past. They have excellent and professional writers. And if you are not satisfied, there are agents who will resolve the issue expeditiously.
Hi Sandra! We love a good surprise, but we also hope to demonstrate reliability and consistency! It appears that we did, so we really appreciate you letting us know. We look forward to assisting you again in the near future!
Thank you for your time,
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
Have used this discrete writing service for numerous years now. Turned in all my papers on time and never with any plagiarism. This has been validated over and over by turnitin.com.
Its my go to company when I need custom writing done in a pinch.
RickR
Hi Rick! Thank you so much for taking the time to leave your feedback. It is awesome to hear from our longtime clients, so we wanted to take this opportunity to say thank you very much for your business and loyalty!
Take care,
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
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Ultius connects customers with the best American freelance writers for custom writing, editing and business writing services. 2,000 writers, 24/7 support and customers in 45+ countries.
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Hi Ethan,
Thank you for taking the time to leave your feedback. It’s that time of year where there are not just enough hours in the day when it comes to going to school and work, so I can appreciate your need. Truthfully, many clients use services such as ours simply because they do not have the time. Thus, I am very sorry for all the stress and the fact that we were not able to deliver.
I pulled up the original writer’s draft. To my dismay, I see what you mean and agree it is poor quality. We are in our busy mode, so sometimes the writers take on too much and their quality may suffer. I’m glad your revision was much better, but, as you noted, we lost your trust. Since you were unable to use the content as intended, we will fully refund you.
Thank you for acknowledging we are not a bad company at all. Your experience is not a typical one, so if you ever decide to try us again in a pinch, please let us know. We owe you an awesome, stress-free experience.
Thank you for your time,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]