On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Ultius Reviews Summary
Ultius has a rating of 3.7 stars from 449 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultius most frequently mention customer service, quality work and several times. Ultius ranks 26th among Academic Editing sites.
We monitor reviews for authenticity
I have used Ultius multiple times and the quality of work has been great and has met my needs. My most recent writer has become my favorite and I have already requested them again. Customer service is very proactive in addressing any concerns and stays on top of your order.
Ultius is amazing and their customer service is so great!
Hi Natasha! Thank you very much for your kind words! Our clients are our number one priority, so we deeply appreciate your compliment. I’ll be sure to pass on your feedback to the rest of the customer support team! Thanks again!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
I'll admit, I was a little skeptic at first about using an online writing company, but I'm glad I gave them a chance. I had an 8 page research paper due along with several other assignments and these guys helped take some of the stress off. I was thorough with what I needed and the writers kept in contact with me. My teacher even changed the due date on us and my writer was able to take advantage of the extra time to add in a few finishing touches. I made an A and I couldn't be happier. Give them a try. You'll be glad you did.
Hi Carlos!
Thank you for taking the time to leave your feedback! We are thrilled that we were able to assist you and that you had such a positive experience using our services! We do believe that some of the most successful orders stem from great communication and teamwork between the client and the writer. So we would like to thank you for working with your writer to ensure the best possible outcome for your order! We sincerely look forward to working with you in the future!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
I needed a paper completed in which a matter of hours, and I recieved the paper in record timing. The writer was professional and completed the task given. I will recommend this company to anyone who needs writing services.
Hi Monique!
Thank you for taking the time to leave your feedback! We are so glad that we were able to assist you in a pinch! We understand that life can be stressful and hectic at times, which is why our services are here, to help ease that stress! We look forward to working with you again in the future and thank you for recommending us!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
The writer's here know what they are talking about and are extremely professional. I use the services several times a semester and I'm extremely satisfied.
Hi Kiana!
Thank you for taking the time to leave your feedback! It is always wonderful to hear from our long time clients! We are very happy that you have been satisfied with your orders and your writers. We appreciate the importance of building strong, lasting, working relationships with our clients and we sincerely look forward to working with you again in the future!
Thank you!
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
I have been in many situations where I have needed resumes, research papers, reviews on papers, etc. for business and school and they have assisted me at a reasonable price and produced the quality work at either the time they have promised OR at an earlier day and time. I would recommend it to anyone who inquired of any such Company offering these types of services. The more business they have, the less chance I have of ever losing them as a resource! I am definitely a loyal customer for all my business and personal needs.
Hi TH! Thank you for taking the time to leave your feedback. We don't want to lose you either! Our clients are extremely important to us, so we make every effort to deliver high quality content and tremendous client support. If it was not for loyal clients such as yourself, we would not have a business. Thank you so much!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
Hi MG! Thank you for taking the time to leave your feedback. Your feedback is actually an awesome tip. When clients provide specific details, they usually get the best out of our services because they do not leave any room for misunderstandings. We know the writers appreciate the fine details, so we want to take this opportunity to thank you for giving your writers explicit guidelines. We sincerely look forward to working with you in the future!
Thanks again!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
The orders I receive are always original and back to me on time! Totally recommend Ultius!
Hi!
Thank you so much for taking the time to leave your feedback! We pride ourselves on delivering high quality, original content so we sincerely appreciate your compliment! Also, thank you so much for recommending us! We believe that building lasting, working relationships with our clients is very important. We sincerely look forward to working with you in the future!
Thanks again!
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
Amazing writers! Takes the pressure off you when you are overloaded with paper after paper from different professors that think his/her class is the only class a person takes. 100% recommend using this group of writers never disappointed!
Hi Tracy! Thank you so much for taking the time to leave your feedback. We totally understand that sometimes there is not enough time in the day, so we're glad our writers have been able to assist! We look forward to working with you again in the near future!
Thanks again!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
A great way to influence personal knowledge and grow as a professional.
Hi Adam,
Thank you for taking the time to leave your feedback! We are delighted that we have been able to assist you! We do strive to ensure that we are able to provide our clients with the resources that they need to succeed! We sincerely look forward to working with you in the future!
Thank you,
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
Great work and great customer service. The writers create quality papers.
Hi Kiki,
Thank you for taking the time to leave your feedback! We're glad to hear that you had a positive experience while working with our world class support team and writers. We hope to assist in the near future!
Thank you,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
Ultius is a very professional company. They are always available for service 24/7. The good thing about them is that they are also always upgrading and updating their systems. You will not be disappointed if you use them. They have qualified writers that will ensure they do things right the first time.
Hi Niko,
Thank you very much for the compliment, but we do not recognize your order number. If you can provide your order number at your earliest convenience in a private message, we can thank you properly! We look forward to hearing from you.
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
Always very professional and they surely come through during my last resort.
Hi Obi,
Thank you for taking the time to leave your feedback! We are so happy that we have been able to assist you when in a bind. We understand how hectic life can be and we are proud that we have been able to provide professional services to our valued clients in a pinch.
We sincerely look forward to working with your in the future!
Thanks again!
Jamie,
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
I found this website a year ago, when I needed a revision for my work. They did an amazing job, took my paper from mediocre to one of the best. So i kept using their service, its original, so no need to worry about plagiarism at all. Wish I would of know about them from long ago, my papers probably would have been way better.
Hi Jonathan! Thank you for taking the time to leave your feedback. I'm glad you found us! Our writers are always up for a challenge, but I will bet your first order's success is also a testament to you. Whenever clients are heavily invested in their orders, we found they typically have positive experiences, so thank you for that. Lastly, since using our services is an investment, it is very important to us that we deliver high quality and original content. We're so glad to hear that you have been pleased with our services. Thank you very much for your compliment and feedback!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
Thank you for your service and thank the writer for communicating with me seriously. Honestly, your company is very helpful and punctual. I congratulate you on this sincere spirit and wish you success in your work.
Hello Abbas!
Thank you for taking the time to leave your feedback and for your kind words. We are thrilled that you have been satisfied with your orders. We also sincerely appreciate your compliment to our staff as well. We are grateful to have so many skilled members on our team that play valuable roles ensuring that we are able to continue to help our valued clients, like yourself. So again, thank you!
Jamie,
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
I'll first begin my saying that I hardly write reviews. I have had 3 orders with this company.
To begin with the pros:
This is a good/legit company.
Customer service is impeccable.
Assignments usually delivered on time.
Excellent communication among customer service, the editing team, and writers.
Work is plagiarism free.
Good grammar and very clear writing
Cons are:
I had one instance where my work was not delivered on time. I granted an extension.
My biggest complaint is that writers seem incapable of following the task at hand. On two of my orders, it's almost as if the writer did not read the task at all. My first order had to be revised twice as the writers did not follow instructions. I had the same issue with my second order. I was at fault for not reading the work that a writer at Ultius completed; I essentially received a zero on the work that I submitted. I received a "not competent" grade in every single area on the grading rubric.
Policy - Free revision within seven days after receiving your order. I take no issue with a company that follows its stated policy. The order that I received a "zero" on, I requested a revision on the 8th day (the same day I received feedback from my instructor). I was initially granted a free revision, but that was later renege on. I was then told i'll have to pay for a revision. Based on principles alone, I refused to pay to a revise something that was so awfully written. Again, this wasn't the first time this happened, This happened on two of my orders (my third order was an addition to my first order).
Lesson learned - do your own work.
Hi Josiah,
Thank you for taking the time to leave your feedback. I have to say that I really appreciate you listing your pros and cons. Our clients are very important to us, so it is awesome to know that you believe we have impeccable customer service and offer original and high quality content. As you noted, our deliveries are usually right on time. There have been cases where we have been late, and we feel badly for that. Also, I am sincerely sorry to read that your experiences have left you with the impression that our writers are incapable. I can assure you that is not the case, but while our writers are exceptional, sometimes they make mistakes. I apologize for that.
When investigating your order, I see that we did agree to complete your revision one day outside of the 7-day window. It looks like one editor agreed, but two others seemed to be on different pages. Since we initially told you yes, we definitely should have honored that. I will pass on this feedback to our Editing Department. They all work remotely, so it is sometimes more difficult for them to stay on the same page. Our Editorial Manager can take your feedback and use it to create a better system for editorial communication. There may be speed bumps, but that is a normal part of the learning curve.
I do understand your hesitancy in placing another order for a revision, but please understand we do not necessarily provide content based on feedback. We hope clients carefully read over their orders upon their upload and determine at that time if the writer followed the order’s instructions. That way, we deliver outstanding samples and clients get what they paid for according to their original instructions.
To try and make up for the late delivery and inconvenience, I will private message a special discount code for you to use on a future purchase. Please feel free to offer additional feedback or bring up any other questions or concerns you have at that time. I want you to leave with a positive experience!
I look forward to hearing from you.
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
I like the fact that this company only has American writers. One suggestion I would like to make is; you should have some type of way to get an estimate on an assignment from a writer if you have a project you are not sure of how many pages.
Hi James!
Thank you for taking the time to leave your feedback. That's an awesome suggestion! We recently created a small team within our Writing Department and it falls alongside your wish. If you ever have doubts about how many pages you need to order, just let our Support Team know so they can forward your questions to our Pre-order Team. Our Pre-order Team was specifically created for additional assistance.
A dedicated Pre-order Team Member will look over any guidelines and instructions clients forward and make his or her suggestion regarding page count and also find the perfect writer to handle the order. This way, we give our clients peace of mind before they go through with their investment. If you have any other questions regarding our Pre-Order Team, please contact our Support Team with more information.
Our clients’ feedback is very important to us because we use it to evolve for the better, so thank you again for your suggestion!
Thank you,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
I love these services especially the support team.
The writers are very helpful and responsible.
Hi Sa!
Thank you for taking the time to leave your feedback! We sincerely appreciate your kind words! We do strive to provide world-class customer support and hire only the best of the best when it comes to our writers! Being able to work with your writer is very important to ensuring the absolute, best outcome for your order, so for that, we would like to thank you for working side by side with your writers!
We are very happy that we have been able to assist you and look forward to working with your in the future!
Thanks again!
Jamie,
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
Great service! I have been using Ultius for years and have never had an issue
Hi Charanjit!
Thank you for taking the time to leave your feedback! We are always happy to hear from our long-time customers! We love building long lasting, working relationships with our clients! We are very happy that we have been able to assist you and look forward to working with your in the future!
Thanks again!
Jamie,
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
Great company with great writers able to help in a moments notice with world class expertise. Will use again for future services!
Hi Victor!
Thank you for taking the time to leave your feedback! We strive to provide world-class service to our clients. From our amazing writers to providing top-notch, 24-hour customer support! We have teams of experts standing by to ensure that your needs are met! We are very happy that we have been able to assist you and look forward to working with your in the future!
Thanks again!
Jamie,
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]
From the business
Ultius connects customers with the best American freelance writers for custom writing, editing and business writing services. 2,000 writers, 24/7 support and customers in 45+ countries.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Austria! Thank you for taking the time to leave your feedback. It sounds like you were able to take advantage of our latest update! Our new requested writer feature allows our clients to easily select their favorite writers when placing their orders. We also verify their availability for our clients’ convenience. Did you know you can add your writer to a favorites list? Just log into your account, go to My Writers, and click on the red heart next to the writer’s shorthand name. When you are on the order page, your writer list will automatically populate with writers you have worked with before and your favorite writer.
By the way, thank you for complimenting our 24/7 support team. We sincerely appreciate your kind words and look forward to assisting you in the future!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]