Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of Ultius

Ultius

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Ultius?
grey stargrey stargrey stargrey stargrey star

Ultius Reviews Summary

Ultius has a rating of 3.7 stars from 449 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultius most frequently mention customer service, quality work and several times. Ultius ranks 26th among Academic Editing sites.

service
112
value
111
shipping
65
returns
67
quality
110

We monitor reviews for authenticity

Illinois
1 review
1 helpful vote
Follow Maria A.
Unfollow Maria A.
Share Review
Report Review

Professiona
July 3, 2015

People at the site are very professional, courteous and fair.

Date of experience: July 2, 2015
California
1 review
1 helpful vote
Follow Kalvin L.
Unfollow Kalvin L.
Share Review
Report Review

Excellent
July 1, 2015

Ultius is great a great writing service that stand by there work with awesome customer service reps and writers. Austin and Bitt is very helpful and helpful in meeting your writing needs.

Date of experience: June 30, 2015
Canada
1 review
1 helpful vote
Follow essie r.
Unfollow essie r.
Share Review
Report Review

This is a good professional place to have your school work done. I love it

Date of experience: June 27, 2015
Canada
1 review
0 helpful votes
Follow lovely r.
Unfollow lovely r.
Share Review
Report Review

Fantastic but writers need to be more attentive on requirements

Date of experience: June 27, 2015
Texas
1 review
1 helpful vote
Follow Will B.
Unfollow Will B.
Share Review
Report Review

I love, love, love this site! The people at Ultius has been a massive help over the years when I needed some work accomplished. The work is professional and customer service has always been helpful when I called. Thanks a bunch!

Date of experience: June 23, 2015
Arizona
1 review
4 helpful votes
Follow Stephen G.
Unfollow Stephen G.
Share Review
Report Review

I am extremely disappointed in the product I received. I paid for original content and a quick turn around and received back my original essay with one paragraph that added no context to the essay. When I asked for a re-write I was told it would be done in 24 hours. It has now been an additional 24 hours and no one will return my calls. I would NOT recommend this service to anyone. $90 wasted.

Date of experience: June 21, 2015
Dante F. — Ultius Rep
over a year old

Hi Stephen,

I sincerely apologize for your experience. I’ve searched for your order using your first name and initial, and you did order custom writing. Also, it looks like you attached an earlier version of your admission essay. Unfortunately, I believe your writer misunderstood as she edited your original essay for flow and mechanics, and she added a paragraph.

Since we did not deliver two pages of original content, our Office Manager has fully refunded you. If you decide to try our services again in the future, please email our Office Manager for a special discount code. We would love the opportunity to deliver a positive experience.
I really do appreciate the time you took in posting your feedback. We take every bit of feedback seriously as it helps us improve upon our services.

Respectfully,

Dante

Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]

Illinois
1 review
1 helpful vote
Follow Chris W.
Unfollow Chris W.
Share Review
Report Review

Great Service
June 14, 2015

Great Service and Fast writing service. They are very reasonable and the people are very helpful. I would highly recommend to anyone needing writing help. They are legit

Date of experience: June 12, 2015
Canada
2 reviews
2 helpful votes
Follow Gene B.
Unfollow Gene B.
Share Review
Report Review

Great service
June 6, 2015

Ultius provided great service (unlike some other foreign site that just failed time over time). Right on deadline. Got good grade.

Date of experience: June 5, 2015
Illinois
1 review
5 helpful votes
Follow Peter S.
Unfollow Peter S.
Share Review
Report Review

One of the worst and most unprofessional companies I've come across. $#*!ty writers, most likely high school kids writing essays way above their grade. Asked the writer what his qualification was, he refused to answer. I believe if I'm paying 150 bucks for an essayl I need to know the calibre of the person writing it. Needless to say essay looked like it was written by an eight grader off of generic points, worse customer service, requested a reedit, but the manager "thought" it didn't need one. LOL what a joke. They probably spend more money replying to these reviews than paying their essay writers. Shame.

Date of experience: May 30, 2015
Dante F. — Ultius Rep
over a year old

Hi Peter,

Thank you for taking the time to leave your feedback. I apologize that your order did not go as well as you expected. Often times, admission essays are difficult when there are limited instructions, but I want to make sure we attempted to deliver to the best of our abilities. When you get a chance, can you contact our support team with your order number? In addition, please mention you’re writing in response to our reply in Sitejabber.com. Our company wants to give our clients high quality service, so I am sincerely sorry if we were lacking in any area and want to offer some sort of resolution.

We look forward to hearing from you.

Thank you,

Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: [email protected]

Minnesota
1 review
5 helpful votes
Follow ROSALINE J.
Unfollow ROSALINE J.
Share Review
Report Review

Terrible...
May 1, 2015

I ordered a paper several weeks before it was due just to give the service to find a suitable writer. However I started checking the status of my order and he/she kept telling me my paper would be ready by a certain time and it was not, I was not even able to review the first draft because there wasn't one to review. In fact the writer never started the paper. The night before the paper was due I received an email from the writer informing me he/she was sick and therefore couldn't deliver the paper. Very unprofessional and I ended up using another service who delivered my paper 5 pages in 8 hours. It was pricey but very worth it. I will never use these services again...

Date of experience: May 1, 2015
Dante F. — Ultius Rep
over a year old

Hi Rosaline,

Thank you for taking the time to leave your feedback. I understand your frustration, but, unfortunately, writers do have emergencies. At the end of the day, we just hope they are okay. However, we do feel badly when writers’ emergencies affect our clients.

I was able to locate your order. The original delivery date was April 9, so the writer provided the notes, draft, and research material for the next writer. We fully intended to deliver your order by your deadline; however, you canceled your order on April 8. This does not justify your experience, but I thought you should know.

Thanks again for your time. We do appreciate all forms of feedback as it gives us the opportunity to understand what our clients need and what they do not need.

Best wishes,

Dante
Ultius Client Support Representative

Call/Text: (702) 979-7365
Email: [email protected]

California
1 review
7 helpful votes
Follow Ben D.
Unfollow Ben D.
Share Review
Report Review

DO NOT USE ULTIUS! I've sent 3 emails to them with no response. My paper was almost 24 hours late and I missed my deadline. Every time I called it went to a voicemail. This place is nothing more than a pretty website with shady business practices. You WILL NOT get what you order and that I promise you. You will receive a plagiarized paper. If you've made it to this hidden review section, you should know better. Too good to be true. A "C" is better than turning in nothing and that's exactly what will happen if you use ULTIUS.

Date of experience: April 30, 2015
Dante F. — Ultius Rep
over a year old

Hi Ben,

Thank you for taking time to leave your feedback. All of our reviews are easily accessible from our home page. We do not believe in hiding negative reviews. Incidentally, credible companies may have negative reviews because certain events may happen that are out of their control.

At any rate, I am sincerely sorry your experience was negative. It's a busy time of the year for us, but that is by no means an excuse. At your earliest convenience, can you email our support team and ask that they forward your email to our customer support manager? We do not condone plagiarism, so if your order had any unoriginal content, we would like to know so we can resolve this situation.

We look forward to hearing from you.

Ultius Client Support Representative

Call/Text: (702) 979-7365
Email: [email protected]

California
1 review
1 helpful vote
Follow Lisa P.
Unfollow Lisa P.
Share Review
Report Review

Excellent experience!
April 30, 2015

Ultius.com has helped me with a lot of papers already and I always had excellent experience with them. I was happy with the end result (and my teachers too) and the writing is on a really high level. Writers were always available to give them more directions on how to write my paper and they made sure that they exactly knew how my paper should be written. I can only recommend this service and it is totally worth the money.

Date of experience: April 29, 2015
New Jersey
11 reviews
32 helpful votes
Follow Lane L.
Unfollow Lane L.
Share Review
Report Review

Results are highly variable (worse on graduate-level work) and depend on the quality of your writer, and can be influenced by your preparation and instructions, timeline, ability to edit, and how many iterations you can afford to go though. Although Ultius says that editors proof read papers, I haven't seen a single paper that would pass a basic Perdue OWL or WriteCheck grammar review. Many papers were disjointed, stuffed with filler statements or contained paragraph after paragraph that conveyed little or no meaning. Most contained words that seemed to be generated randomly through use of a thesaurus, such as a new writer might do to avoid blatant plagiarism. Worse: the writers have figured out how to game Ultius' business processes. They will usually give you something by or near the due date, but it likely won't be usable. You'll need to use "request a revision" to get a usable product (after multiple rounds). Each revision typically exceeds the revision date by multiple days and may not address all the revisions requested. Don't pay for expedited work because your writer will likely follow the "give them anything by the due date" pattern and you'll be in revisions well past your due date.
What to do: 1) Give clear directions about the topic, content, and length of each section including key points 2) Plan way ahead and avoid expedited orders. The timeline is not going to work out for you if you're in a rush on graduate level work 3) Expect to spend hours reviewing and writing up revision instructions, possibly the same or similar instructions, more than once 4) Don't expect "A" grade work, at least not without significant effort on your part. 5) Always use a plagiarism-checker on the final product

Date of experience: April 29, 2015
California
1 review
8 helpful votes
Follow Josh S.
Unfollow Josh S.
Share Review
Report Review

This is an all out SCAM! Almost a full day late with no response to emails or ability to reach anyone by phone. Only through the chat where you receive generic customer service responses that have no value. My paper was nowhere near what I requested and used none of the instructions. It wasn't even on the topic I asked for. I fully believe this paper to be unoriginal! Calling my CC company to file fraud complaint. STAY AWAY!

Date of experience: April 27, 2015
Dante F. — Ultius Rep
over a year old

Hi Josh,

We are sincerely sorry for your negative experience! Can you email [email protected] with your order number, so our customer support manager can investigate? We want our clients to have positive experiences, so when they do not, our customer support manager is fully committed to turning such situations around.

We look forward to hearing from you.

Ultius Client Support

Call/Text: (702) 979-7365
Email: [email protected]

California
1 review
7 helpful votes
Follow Mary M.
Unfollow Mary M.
Share Review
Report Review

I purchased three essay's, and had one essay edited by Ultius. I am beyond disappointed especially because the worst essay of all coast me $84. I paid a total of $150 and I am now left re-doing two of my essays. They are garbage. Over half my first essay is plagiarized, the "sources" used I can't even locate to check the work. I gave specific instructions that these essays were to be in MLA format, that was not followed at all. Why did I pay for help with an essay when I am now left scrambling for time between parenting duties and full time school? Stay away from this writing "service" if you are needing quality work, you wont find it here.

Date of experience: April 24, 2015
Dante F. — Ultius Rep
over a year old

Hi Mary,

Thank you for taking the time to leave your feedback. Naturally, we hope all of our clients are satisfied with our services, so I am sincerely sorry to hear of your troubles. I was able to locate your orders and wondered if you could email our support team with more details. I really want to resolve your negative experiences.

For instance, you mentioned you found unoriginal content in your first order. Based on your order history, it appears that your first order was an editing order. Editing consists of checking for grammatical errors, organizing the flow, and checking for accuracy. I apologize if your writer wasn’t able to pick up any unoriginal content as he or she edited your work.

When you get a chance, can you email [email protected] or give us a call? Once you contact our team, we can work towards some sort of resolution. We look forward to hearing from you.

Thank you,

Dante
Client Support Representative

Call/Text: (702) 979-7365
Email: [email protected]

Texas
1 review
0 helpful votes
Follow Sharon T.
Unfollow Sharon T.
Share Review
Report Review

Great support
April 21, 2015

I have used this company for sometime now, and they have a wonderful support staff. Always answer any questions I may have. I trust the writers to always provide a amazing product.

Date of experience: April 20, 2015
Texas
2 reviews
1 helpful vote
Follow B J.
Unfollow B J.
Share Review
Report Review

Impressed.
April 21, 2015

My writer kept an open line of communication which made for a smooth process. I received an introduction from the writer which described their educational background and writing abilities. My paper was completed well within the timeline. There was a level of sophistication in the vocabulary used to write my paper and I am most appreciative. I highly recommend Ultius for your writing needs. I plan to use Ultius going forward.

Date of experience: April 20, 2015
Illinois
1 review
0 helpful votes
Follow bee G.
Unfollow bee G.
Share Review
Report Review

The company is so clutch. I hate writing; they make it so easy for me and it's tax deductible. I will be using them for summer courses- I just wish discounts codes were easier to come by.

Date of experience: April 17, 2015
Texas
1 review
12 helpful votes
Follow Lee O.
Unfollow Lee O.
Share Review
Report Review

Great Company
April 14, 2015

It had been many years since I had been in school. As I was taking several classes at once the writing became too much for me. I searched for a company to assist me with some of my writing requirements, and noticed a lot of online companies that were not even in the United States. I came across Uitius, realized they were located here in the States, a member of the BBB, which is very rare. I have been using them for almost a year, and I am very please. There have been a few times that were unable to assist me, however they worked very hard to ensure my needs were met. I would recommend them to anyone looking for assistance with writing.

Date of experience: April 14, 2015
Australia
1 review
0 helpful votes
Follow Maria A.
Unfollow Maria A.
Share Review
Report Review

Awesome service!
April 8, 2015

I am very impressed with the service, they are quick and deliver what they promise!

Date of experience: April 7, 2015

From the business

Ultius connects customers with the best American freelance writers for custom writing, editing and business writing services. 2,000 writers, 24/7 support and customers in 45+ countries.


ultius.com
Founded in 2010
Wilmington, DE, United States