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Twillory Reviews Summary
The company exhibits a mixed reputation, with customers appreciating the quality of certain products but expressing significant dissatisfaction with its customer service and order fulfillment processes. Many reviews highlight delays in receiving full orders and inadequate communication regarding order status. Additionally, issues with return policies, including unexpected fees and slow processing times, have led to frustration. While some customers noted prompt delivery and satisfactory product quality, the overall sentiment suggests that the company may need to improve its responsiveness and transparency to enhance customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Orders one of their Air dress suits on 2/4/24 and received the pants in about 12 day. (Note this was a pre-order).
I still have NOT received the sport coat and only after I reached out them they disclosed it would be another 30 days. I was charged in full on Feb 4th?
So it looks like it will take more than 90 days total to fulfill the order.
I have not received a single communication on the status of the order during entire period?
Hitting my credit card on day of order and not fulfilling for 3 month seems a like a disingenuous business practice and deceptive.
Can't review a product you haven't received, however the pants are fine but more casual looking than they appear online.
They tried to charge $15 for a return because the pants were too snug eventhough website advertises free returns within 30 days. Additionally a zipper broke on the first day of owning a pair of their pants due to poor quality. Buyer beware...they wouldn't even waive the $15 fee to keep a customer happy to replace a wrong sized pair.
The seams on the Twillory Performance Long Sleeve Polo UNRAVEL - where the cuffs and the shirt sleeve meet - their repair/replace policy is 1 year - make sure you check your winter shirts carefully before you put them away for the summer - when you take out the shirt for the following winter it will be too late to contact them for any help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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