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I purchased a lifetime license in 2023.
On February 2nd, 2026, after their update, my Spotify account was suspended for ToS violations directly caused by their software.
This wasn't isolated. Multiple users across Trustpilot and Sitejabber report identical suspensions following the same update.
FULL TIMELINE:
February 5-8,2026: Sent three emails to support with Spotify suspension notice attached-> completely ignored.
Facebook message: No response.
February 8th: Posted this public review on Trustpilot.
February 8th: Only AFTER seeing my public review, TuneFab finally responded - asking me to email support. I already had - three times via email and once via Facebook, with zero replies to any of them. They only responded when I made the complaint public.
Their "solution":
Appeal to Spotify yourself (we won't help). Stop using your paid Premium account. Create a free Spotify account instead. Use TuneFab with the free account (lower quality).
Translation: Lose the money you paid for Spotify Premium, lose the money you paid us, and settle for worse quality. No refund offered. No accountability. No fix to their software. No warning to future customers.
February 11th: After continued public pressure and complaints, TuneFab promised a FULL REFUND in writing - "submitted to PayPal, will arrive in 2-3 business days."
February 12-18th: Sent multiple follow-up emails asking for confirmation - all completely ignored again.
February 18th: NO REFUND RECEIVED. Seven days later, zero payment in my PayPal account.
THIS IS FRAUD.
TuneFab promised a refund in writing to stop my complaints, then ghosted me completely. They never sent the money.
Their pattern is clear:
They ignore private support requests completely. They only respond when complaints go public. They apologize and promise to "work towards a solution," but continue selling the exact same product with the exact same specifications that cause mass Spotify account bans. They're still taking payments from new customers who have no idea their accounts will be suspended within days.
When caught, they promise refunds they never send.
Three simple questions they refuse to answer:
Will you refund customers whose Spotify accounts were suspended after using your software?
Will you help us reinstate our Spotify accounts that
YOUR software got banned?
Why do you continue selling this product without a clear disclaimer warning new buyers about the suspension risk?
If they cannot answer these with accountability, we all understand what this is: a common internet scam.
What I'm doing now:
Filing formal fraud complaints with:
EKPOIZO (European Consumer Centre Greece)
EU Online Dispute Resolution Platform
US Federal Trade Commission
Hong Kong Consumer Council
All complaints include screenshots of their written refund promise and proof that no payment was received.
To potential customers:
Do not trust this company. Your Spotify account will be suspended. Their support will not respond to private emails or messages.
They only respond to public complaints and even then, their promises are lies.
There are consumer protection agencies that exist specifically to handle fraud like this. Use them.
Date of experience:
November 2023 -> February 2026
Downloading music has never been easier. This app has simplified my life with its intuitive design and useful tools. From interface setup to individual settings, it covers all the bases perfectly. Highly recommended for those who really want to listen to music!
This software is top-notch! The developers really knew what they were doing. It's efficient, reliable, and just plain awesome.
