TSI Shipping

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TSI Shipping Reviews Summary

Positive Highlights

  • Staff communicate clearly and coordinate scheduling effectively.
  • Items are carefully wrapped and protected during transit.
  • Delivery teams are friendly and place items exactly where requested.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Apr 15, 2026

We moved a beloved curio cabinet across many states. From craters to shippers to un-craters their professionalism and care is greatly appreciated. Thank you.

Jun 8, 2026

I had to move my parents old grandfather clock from Colorado Springs to south Texas. It was too large for any aircraft serving us in nearby airports. You were my only solution. I could NOT be happier with the service I received. Max Huber explained everything to many. (promote him he made this so easy) The company that delivered it to me (sorry, I forgot the name) was excellent. Your service was first rate. Thank you so much

Oct 16, 2025

I contacted TSI via online and Carol Tract contacted me. She was professional and very nice. We worked out the details, and she stated the furniture I was shipping would be scheduled for pick up within 2 - 4 week, which it was picked up in just over 2-weeks. It was delivered the following week to me. The furniture was completed wrapped and covered, so as to not damage it in shipping, which was very much appreciated. The delivery drivers were friendly and efficient. They made sure they placed the furniture where I needed it, made sure I was pleased with their service, and then were on their way. Not that I ever want to move again, but if I did, I would use TSI. Thank you for making this such an easy process.

Reviews

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4.1
Reviews 1,271
5 Stars
69%
4 Stars
10%
3 Stars
4%
2 Stars
4%
1 Star
13%

Jennifer J.
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October 14, 2018

Date of experience: October 14, 2018
SSprague P.
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All was great from start to finish
October 13, 2018

All was great from start to finish. Phil was easy to work with and willing to help me through the process. This was my first time for a major shipping, and he was patient with me. Will definitely use again.

Date of experience: October 13, 2018
Bill A.
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October 12, 2018

Date of experience: October 12, 2018
Charlie Z.
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Was great, I'm on my bed
October 12, 2018

Was great, I'm on my bed. Dealt with my Oversized California King

Date of experience: October 12, 2018
Mike B.
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The truck showed up when they said they would, packed the furniture with no time wasted and delivered it on time.

Date of experience: October 11, 2018
Rick V.
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The grandfather clock was picked up on time and delivered safely.
Thank You!

Date of experience: October 11, 2018
Dan X.
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October 11, 2018

Date of experience: October 11, 2018
Theodore C.
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The whole experience was great
October 11, 2018

The whole experience was great. From getting the quote, to delivery at my chosen location, it was all perfect.

Date of experience: October 11, 2018
Lina D.
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I was not completely happy with the pick up and drop off. I was told driver would call 30 minutes prior to pick up (that was NOT done). I was told someone would call 24 hours prior to delivery to schedule a delivery time/day (that was NOT done). I ended up calling to check on the status of the mattress and accidentally found out it was scheduled for delivery same day and I was not prepared and ran around trying to get help. Also, I was over charged for the mattress/box spring. The weight on the estimate was not the actual weight of the items. When I brought it to Philips attention he didn't do anything about it and shined me off. I know price is based on weight and if he had adjusted the weight the price would have gone down but he did not do that. When I called him upset about not getting a 24 hour notice before delivery he blamed it on the delivery company and didn't seem very interested in resolving the issue. I don't feel like I got what I paid for and I overpaid. I don't think I will be using this service again.

Date of experience: October 11, 2018
Mark M.
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Commitment to ship within 20 business days from booking was missed. We booked June 13th and the piano did not get picked up until mid to late July, piano did not arrive at destination until Sept 16th.

I had to reach out multiple times to get estimates on pick up and delivery. Kathy Temple was helpful.

Date of experience: October 11, 2018
Kristin M.
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Quick and easy to sign up for service
October 11, 2018

Quick and easy to sign up for service. Pick up turn around time was good and the communication with all parties was clear and timely. It took 3 or 4 extra weeks beyond what we originally were told to receive our delivery, but we weren't in a huge rush to get the pieces so that was OK. The guys who unloaded our pieces were very professional and courteous. Overall a good experience! Thank you!

Date of experience: October 11, 2018
Barbara H.
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The person who delivered my picture was carefuland helpful and personable

Date of experience: October 11, 2018
Corey J.
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October 11, 2018

Date of experience: October 11, 2018
Judy O.
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I just think it is very expensive!
September 18, 2018

I just think it is very expensive!

Date of experience: September 18, 2018
JAM I.
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I appreciated TSI's communication and explanations while I was shopping around for shipping companies. I also appreciated how they worked to get me set up with claims for some damaged furniture despite that fact that I called a day past the reporting time frame and didn't note the damage upon delivery. As for price, they were about the same as the other companies I looked at. I would recommend them in the future.

Date of experience: September 17, 2018
MaryAlice M.
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TSI shipped my late husband's leather recliner to our daughter in Charlotte NC. Much sentimental value. The two men who removed it from my apt. Were careful and professional. My daughter said the men who placed it in her apt. Did so likewise. We're both happy and satisfied.

Date of experience: September 15, 2018
Lynne K.
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We moved 7 boxes (packed by owner) and 3 pieces of furniture from CA to NC. We paid for insurance on 3 of the higher value items. Most of the shipment was of sentimental value as it came from a family home. Several of the boxes were marked "Fragile" and we were assured they would be handled as such. 3 weeks later our shipment was delivered in NC and we were very upset at the state of the boxes. Shipping labels had been pasted over the words "fragile", boxes were broken, damaged, taped back together and sadly a number of items were broken, despite being well bubble wrapped. Our cedar chest was scratched and damaged and we are still waiting to hear from TSI about that insured item. Our smaller damaged items were not individually insured since we had not itemized and valued each box. Customer Service is non existent. We do not recommend this company.

Date of experience: September 14, 2018
Ralph R.
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Very satisfied
September 14, 2018

Very satisfied - I was moving a sentimental Grandfather clock and was very pleased with the service and care of the item. / NOTE FOR THE QUESTION ABOVE - need to tell me what the 0 to 10 ranking means - I assume 10 is the best but it doesn't say.

Date of experience: September 14, 2018
M R.
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I needed to move one room of furniture from one state to another. TSI was professional and courteous from the initial estimate, to the pick up, to the delivery. They wrapped everything perfectly and took excellent care of each piece of furniture from pick up to delivery. I would definitely recommend TSI if you are ever in need of a moving company.

Date of experience: September 13, 2018
Julia X.
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September 13, 2018

Date of experience: September 13, 2018