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TrendsGal Reviews Summary
TrendsGal has a rating of 2.2 stars from 875 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TrendsGal most frequently mention customer service, tracking number and credit card. TrendsGal ranks 326th among Fashion Jewelry sites.
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I wanted to buy some things it looked really good loved many clothes but decided to check the reviews first. Good job I did! It looked too good to be true now I know why! Bye bye haha!
Ordered a few items and 1 was a mistake, but no worries they took care of it right away! Will order again very very soon. Definitely recommend this site. Amazing prices with very up to date fashion. Happy to have found this site!
I just spent about 3 hrs., off and on, shopping the pages of TrendsGal. I thought, this is so cool, good prices, good choices, etc., etc., etc. I racked up about $105.00, which is a lot for me, but I figured I'd splurge this one time. I go to checkout, and find out that in this never, never land, the cost of this postage stamp is more than the crap I had planned to buy. So now my "GRAND TOTAL" is $226.00, something, something, freaking something, instead of the $105.00 it should have been. I could have rented a stretch limo and driven there to pick up my order personally, had a burger and fries, and a LARGE coke, and still had $$$ leftover to take the scenic route home. What a bunch of wholesale bullsh$t. Smootches TrendsGal, and good riddence to you and your dirty tricks. DD
Dear Deana D.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Here is our shipping and handling policyhttp://www.trendsgal.com/shipping-handling/. Please note that the shipping method is chosen by our customer accordingly the shipping fee wil be charged and calculated by the shipping company. Hoping for your undersdaning.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Kind regards
Trendsgal Customer Service
So I was on trendsgal shopping for an occasion as wholesale and after checking out my total was about $88 then later my shipping and handling came to be $184 that is not including my total. Then I added a coupon code and that made my total $303. Does that raise concern that this could be a scam site? Coupon code are suppose to reduce your price not increase.
Dear Bilkis A.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Please let us explain this for you or you could contact our Support center http://support.trendsgal.com/
The coupon can't be used for a already discounted product while the price will raise to its original price.
You are a valued customer, and we are committed to providing you with the best service possible.
Thank you again for bringing these matters to our attention.
Kind regards
Trendsgal Customer Service
It took 2 months for my order to arrive in 2 separate bags which could have been put into one. The quality is simply OK not great. The customer service department is to be desired. They tried to push blame on me (the customer) I will not suggest this site to anyone.
Dear MaryAnne h.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Trendsgal Customer Service
I ordered a couple of dresses from this site cause of their incredible prices. I paid for my shipment to be done via fedex plus tracking number meant to take 3-7days. I receive an email saying that my shipment is coming via EMS (6-10 days) the tracking no provided does not check at all.am very angry just waiting to see whether they will get me my things. I am never shopping here again its waste of time people should check dresslink managed by people in the states its just the best and cheaper shipping that's delivered within 3days. I wish I checked the reviews before I ordered.
Dearharriet n.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
First, we want to offer my sincerest apologies to you for the issue.
Please don’t worry, the second parcel with the items you didn’t receive are on the way at present.
We have reached out to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
We will send an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Kind regards
Trendsgal Customer Service
My friend and I were testing the quality of the clothing on this site for possible resale in our boutique. Amazing prices... wonder why? Could not believe the piece of crap that was delivered after a few weeks of waiting. I ordered a citrus colored, flowy dress in Large with long, split sleeves. The thing I received from China was nothing like what I ordered. It was a cotton candy pink, child sized shirt, with no label, strings hanging off of it and obviously handstitched. Looks like something I might have made back in the day in middle school Home Ec. Class Chinese child labor, perhaps?
Dear jill T.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please kindly refer to our return and warranty Policy http://www.trendsgal.com/warranty-and-return/
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right so please leave the order number to us.
We really want to help to solve the problem and look forward to your reply.
Kind regards
Trendsgal Customer Service
Ordered a dress maybe 3-4 weeks ago, had expedited shipping(3-7days) after a week goes by I put in a ticket order just to find out what I ORDERED wasn't in stock something they could've told me. Then I ORDERED something different and it comes in the mail yesterday a SIZE SMALLER then what I put in. The service is just poor and for a first time user first impression is what sticks and I'll never order anything off of the website again.
Dear Destiny H.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Due to delays in the delivery date supplier, we can not schedule delivery and we are always changing the stock due to the large amount orders, please be assured that we will be a full refund if there is no items you want.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products. Please leave your order No. Here. Hope we can resolve the problem soon.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards
Trendsgal Customer Service
All products I bought from TRENDSGAL are good fit, love it. Just like the picture! Never disappointed!
Nice black bathing suit. The size was right on but you have to be careful if you are bit Other than that, it is a super cute and definitely a bathing suit worthy of showing off your figure. I like this one, it is a keeper.and I love shopping at Trendsgal
Very content, looks same like on the picture, five stars. I just wait for my second order which I placed in May, can not wait for it!
These sandals from trendsgal are so comfortable. I stay in them. I do recommend them to anyone. Trendsgal always great
Get it girl fits kind of tight but looks exactly like the photo, trendsgal deserve recommend! Trendsgal is great site!
I bought 4 dresses from trendsgal. I have to say: Lovely dress. Perfect cover up dress or can be worn as a summer dress. Looking forward more cooperation!
I must recommend trendsgal: Very lovely. Great for a gift. Worth the price!
Gave it to my mother as a Christmas gift last year and she loved it. Will buy another one from trendsgal
Trendsgal is very good! When this item came out of the bag i was like what the hell is this... the quality is okay. Once i put it on it looked amazing and hugged my body nice... love ittt.
I ordered this dress hoping that i could fit it but it was too small us and Asian sizes very different. It was all my fault overall great dress and great customer service. Love, love, love...
Cute shirt. Will look nice with a pair of black slacks or a black skirt. I haven't had the opportunity to wear it yet but I am certain that I will. Love trendsgal
I opened a wholesaler's account and place an order (most likely larger than most, hence wholesaler) on June 1st. I paid with my PayPal business account and I selected all the shipping perks (tracking, express, etc). A couple days later I receive an email telling me I need to verify my identity and ownership of my credit card. They wanted me to sent a copy of my driver's license and a copy if my credit card. Problem is, I didn't use a credit card, I used my Paypal balance. So, of course, this raised concerned and I questioned them about it. I refused to send my information. A week later they still claimed they could not verify payment, even with me providing the payment id. So I began to request a refund. Final, after days of asking for a refund, they tell me a refund was issued and it would take 5-7 business days for it to show up in my account. That was a total lie. As a PayPal merchant I have issued refunds to accounts and it takes less than a day if the refund is just going to your PayPal account and not a debit/credit card. Eventually, I had to file a case with PayPal. And what do you know, my money was refunded within hours. STAY AWAY! Thank God I used PayPal just in case something like this happened
Dear Renea S.
We regret any inconvenience or frustration that your experience has caused you.
We are sorry for the inconvenience. Please understand that we DO NOT ask for photos of your drivers licence or credit card to prove your identity for no reasons. We only do that when there is a problem occur during the process of your money transaction. The reasons can vary from customer to customer. For example, sometimes there are fraud orders, in order to make sure that it's not someone else purchasing items using your account, we have to ask for payment identity. It is for your own good. If you cannot offer the identity, we are not supposed to send your order. Yol be much appreciated.！
We value your patronage and wish to continue serving you in the best way possible.
Beat regards,
Trendsgal Customer Service
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Dear Coco M.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Here is the link about us and we have many policy to protect our customers' benefits
http://www.trendsgal.com/shopping-faq/
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Kind regards
Trendsgal Customer Service