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I ordered an apple, 2 peach and 2 cherry. The condition of the boxes told me they had not been carefully handled by Fed Ex. The apple and peach trees survived but both cherry trees were badly damaged. I took pictures contacted customer service and within hours received a response and my replacement trees arrive in days. How I wish every company treated their customers as well!
I bought 2 trees, one of them is already dying the other one is hanging on. I dealt with a man named Elvis, I made it very clear I wanted 2 flowering trees and the size I needed, one is a myrtle, the one that is dying and what I got was a bush with many trunks, when I called I got a very rude woman that sor of told me to take a hike, when Elvis called me back he sent me to a website as to how to train the many trunks into one, that is not what I wanted to begin with. I have the feeling that when I ask for another tree Capital One is going to have to interfere since I bought an extra warranty but after you buy they are really a... es. My advice? Just buy from your local nursery so you get what you want, even Home Depot doesn't give you the grief that this people do, I am done with buying plants on line and unfortunally I still have a hard road ahead with this guys.
The plants were not arriving well and healthy. There were many dry leaves and some leaves were dead.
We're sorry to hear about the concerns with your plants! We are reaching out to get some photos so we can assist you further!
Shipping was very fast. The bushes arrived in great condition and were well packaged. They have been in the ground several weeks, and have already at least doubled in size. I am very, very happy with my purchase. I am anxious to buy five more tri-color dappled willows.
All plants were as described, healthy and obviously superior quality.
The banana tree was poorly packed … such that all of the leafs were broken and the tree was in poor condition. No excuse for the poor packing that resulted in the plant damage.
We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!
The boxes arrived and were very banged up. I was super nervous that the trees would be damaged too but I think they were fine. I planted them according to the directions and now I am waiting to see more growth. We have had either super hot or very rainy weather here so I am hoping that they will tolerate all of it and grow successfully.
First they sent me a tree that was for the wrong zone, then sent me another tree that was dead I don't usually complain but it was too much headache, I will not ever use them again!
We're so sorry to hear how your tree arrived! We have reached out privately to help!
These folks stand behind their products, and have a wonderful warranty. I trust them for my future plant purchases. Staff are helpful and interactions are productive and hassle free.
Very knowledgeable and courteous folks. The tree I purchased was exactly as they described and, a month later, is still looking healthy. A pleasure to deal with these folks.
2 of my plants were delivered dead. That was disappointing.
Plants arrive smallpox than another site I have used, and these cost more, too. The way the lingonberry's were packed only set themselves up to not survive. And FedEx treats the boxes like they were footballs.
We are so sorry to hear how your plants arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!
My original tree died in transit due to FedEx delivery delay. However, it was promptly replaced with a beautiful healthy tree without having to make a call to customer service. Thank you for taking care of your customers.
I thought the order process was straight forward and simple. Once I placed my order, processing and shipping was fast. My trees arrived in great shape! I'm going to order 10 more because they are such nice trees, and the price is comparable if not better than other companies.
Product shipped fast, the product description matched what was received. Very pleased.
I ordered and promptly received two fast growing hybrid poplars. Both were large trees (about 6 feet) as ordered. So far so good. One was sort of beat up and dried out. Planted it as directed (I have planted many trees in the past including some poplars) and it is still alive (but just barely). I doubt that it will survive the winter. The other tree is doing gangbusters great and growing like a weed. I guess 1 for 2 is not too bad but 2 for 2 would have been better.
We're sorry to hear that your tree isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!
When I received my Crepe Myrle it was in great condition, had easy to read instruction on how to plant. The same week I planted it, it had already bloomed. I was surprised on fast it took off! I will be purchasing again from FastGrowingTrees in the furture!
Last shipment of 6 trees came bone dry, root balls like powder. No leaves just sticks. I had previously received trees and they came with leaves and perfect. Unfortunately this set of 6 came dead
We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!
My tree came in perfectly wrapped condition and ready to stand. Clear instructions and great help.
I have been very impressed (2 purchases now) with how well FGT does with packaging their plants for shipment and also with the condition of plants on arrival especially since they have been arriving midsummer in heat and humidity. Plants were fairly priced for the quality of product. Everything is thriving a month after the first purchase.
We are so sorry for your experience! It looks like we have a replacement on its way! Let us know if we can help with anything else!