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Very happy with the packaging and shipment of my fruit trees and shrubs! Everything was firmly secured in the boxes and everything I bought popped right up and looked lively very soon after planting them in soil and adding water. As advertised! I was Impressed!
We received our tree quickly. But it had quite a few broken limbs on it and dead leaves. Looked like it's a hope and a prayer if the tree will make it. Root ball looked like it was covered by burlap but by the time we got it it was dry and the burlap was not attached. Unfortunately this was intended to be a memorial tree for my late son and I'm praying it takes off.
No problems. Trees arrived on time with fertilizer and instructions for planting, and in perfect shape. Planted them and they are growing nicely. They even had stakes attached to them so I didn't have to try to find something appropriate.
Took a chance ordering from a website I'd never heard of and it turned out to be a good gambe. The plants arrived quickly and in great shape.
Three of six plants had leaves fall off. Planted anyway in hopes they will come out in a while. Stems seem green and viable.
We have three new trees and the are growing like crazy
Everything came fast and they are all super healthy.
The inventory is superb but when you say how ever long after the order has been placed, that is so not accurate. My order was almost 3 weeks later than stated. That wasn't good.
The trees were fresh and green, you just had a feeling they are going to do good.
My tree was dry and leaves withered. I'm not sure if it's going to survive.
In the fall of 2019 I planted a red dogwood from FastGrowing Trees. It is doing beautifully even in our Texas heat. In September of this year (2021), I planted two bay laurels. They are both doing well. All three plants arrived in excellent shape with nice green foliage and moist soil.
After purchasing a warranty to receive store credit for three plants that died within 1 month of delivery, Fast Growing Trees still has not replied to my messages. I paid additional fees to receive a credit for the dead plants - a refund is not offered. Fast Growing Trees has not indicated the credit is available to use. So far, I am out over $300 for dead plants with nothing to show for it.
We are so sorry that your emails were not coming through! It looks like we have since resolved this but we've reached out again just to be sure!
I have loved everything I have ordered from Fast Growing Trees and all orders have arrived in great condition and are presently thriving on my property. There was just one order of shrubs that arrived in poor condition and I have come to believe that was because it sat in a hot delivery truck longer than was supposed too--certainly not the fault of Fast Growing Trees. The customer service was very quick to respond to this issue and willingly and cheerfully remedied the situation to my full satisfaction. I will no doubt continue ordering from this company and I highly recommend doing business with Fast Growing Trees!
I've been a customer for a few years now and out of the thousands of dollars in plants and trees I've purchased and a few hiccups along the way but no matter what the ALWAYS made it right.
5 star rating and super easy website to navigate through.
I just got my tree two weeks ago and follow the directions enclosed. The bush came well packed and fast. I planted it and have been watering it. I only have it two weeks so far so good.
Ordered over the the phone. Never received my tree
We apologize for the delay in receiving your order. We have reached out privately with the tracking information!
I've been buying plants and small trees from Fast-Growing-Trees in the past year and I'm very happy with this company. There was one time where a plant arrived with a broken limb, which is expected to happen during shipment, but let me say, they went above and beyond to replace and correct the order for me. They automatically put in a request for a new one after I sent in a picture. The way they package their plants is by far the best and everything leaves on time and arrives on time. I've never once had a dead plant or tree. I live in south Texas and usually it takes 3 to 4 days to receive their shipments. I am very pleased and will continue to shop from them.
By the way, when you order plants over the internet, during shipment, plants will get shocked and they may look dead upon arrival, but that's okay and to be expected. Simply water the plants and give them plenty of light (as needed) and they will grow back. Also consider that some plants are more sensitive than others so one plant may look vibrant after being in a box for 3 days and another may not.
My plants arrived 4 days later than when I was told to expect them. They were quite dry and the delivery person had the box standing upright so the loose dirt was falling out of the pots but because they were pack very well no damage was done. They were planted immediately and look happy.
It was all good. Tree arrived in a well packed box a little dry. Planted tree within 20 minutes. Tree looked good by the next day.
We're sorry to hear about the concerns with 3 of your plants! We are reaching out to get some photos so we can assist you further!