Trees.com

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Trees.com
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Maine
4 reviews
0 helpful votes
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Mixed results
October 15, 2021

Fast Growing Trees has a great site with lots of useful information. They also ship their plants in good containers and they arrive in a reasonable amount of time. We have had mixed results with the health of the trees/shrubs etc. we've ordered. We just got a 7 gallon Bluebird Rose of Sharon Hibiscus Shrub, as well as some Root Rocket Fertilizer, and it's not looking very good so far. We planted it two weeks ago carefully per instructions with really good quality organic soil but it just doesn't seem healthy. We didn't buy the warranty because it adds a fair amount to the purchase price and we have every expectation that plants from this company will be good quality and will last. Not so sure on this one which is really dissapointing.

Date of experience: October 15, 2021
California
1 review
0 helpful votes
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Two dead trees
October 15, 2021

I ordered a wisteria which arrived with about 3 leaves on it. The company promptly replaced it without my even asking, which was great. I was so disappointed when the second tree arrived, and was in almost the same condition, with a box full of dried leaves, and the branch with the most leaves on it broken. It looks like it went into the box in good condition but was perhaps too long in transit. I was so looking forward to planting a wisteria at my new house.

Date of experience: October 15, 2021
New York
1 review
0 helpful votes
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So far so good
October 15, 2021

We purchased two Nellie Stevens trees and were pleased when they arrived in good shape. Both went in the ground according to instructions and seem to be doing fine. They were planted just a few weeks ago so we are eager to see how well they do going forward.

Date of experience: October 15, 2021
California
1 review
0 helpful votes
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The tree arrived in very good shape and is doing well as of now.
October 18, 2021

The customer service person was very helpful and walked me through the correct process to re-order a replacement tree

Date of experience: October 15, 2021
Racheal S. — Trees.com Rep
over a year old

We are so sorry to hear about this! Thank you for the feedback and we're taking a further look!

Wisconsin
1 review
0 helpful votes
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Poor quality Monstera delivered
October 18, 2021

My Monstera deliciosa arrived with yellow, torn and bent leaves. The picture online of course shows the plant as healthy and bountiful. What was delivered was sad and broken.

Date of experience: October 15, 2021
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear how your monstera arrived! We have sent a private message to get some photos so we can take a look and help out!

Illinois
1 review
0 helpful votes
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Replaced tree
October 15, 2021

Thanks for replacing at no cost a autumn blaze tree. This last one is bigger and the leaves fell off with a heavy rain. I am hoping it will stay alive until spring and show growth thanks

Date of experience: October 15, 2021
Tennessee
1 review
0 helpful votes
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Poor delivery
October 18, 2021

Poor - the first delivery did not include all trees I had ordered. The shipping invoice incorrectly stated that all trees had been delivered. I had to call and arrange shipment of the second tree. Shipment was left on the porch propped upside down (root ball at the top) not lying flat as the box clearly directed. Crete myrtle did not look very healthy. I planted it but not sure it will survive.

Date of experience: October 15, 2021
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!

Texas
1 review
0 helpful votes
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Well packaged, healthy trees
October 15, 2021

Very impressed by the quality of the plants and the packaging. They were root-bound, but easy enough to break them up while planting. Can't wait to see them grow!

Date of experience: October 14, 2021
Massachusetts
1 review
0 helpful votes
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Customer Service
October 15, 2021

FedEx had lost my tree, but I spoke to Robert on Tuesday October 12, not only did he pick right up, but he was so kind and helpful and had a new tree shipped all in a matter of 5 minutes! Robert is the reason why I will order from your company again!

Date of experience: October 14, 2021
Missouri
1 review
0 helpful votes
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As expected
October 15, 2021

Plants arrived looking healthy. They were well protected during the shipping process. Looking forward to new growth in the spring

Date of experience: October 14, 2021
Florida
1 review
0 helpful votes
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DEAD Trees
October 14, 2021

After much research I decided to spend the extra amount to get 3-4 Ft tall trees. They where priced at $199 for a set of 2. They shipped them the cheapest way they could which delayed delivery for 7 days. When they arrived the leaves had fallen off and where totally dehydrated and covered in ANTS. Don, t make the mistake of buying anything from them I wasted $1200. 00

Date of experience: October 14, 2021
District of Columbia
1 review
0 helpful votes
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Customer Satisfaction
October 14, 2021

Initially FastGrowingTrees made a major mistake in sending me trees much earlier than I requested. They sent them 6 weeks early! They owned their mistake and sent me a second order of trees free of charge and this time on the day I'd originally requested. I was very pleased.

Date of experience: October 14, 2021
California
1 review
0 helpful votes
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Dp, tress by mail
October 18, 2021

Tree took 9 days to arrive, a little dry. Had been planted and so far ok.

Date of experience: October 14, 2021
Racheal S. — Trees.com Rep
over a year old

We are so sorry to hear how long your plants took to arrive! We have reached out privately to make sure all is well!

Oregon
2 reviews
0 helpful votes
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So far so good!
October 14, 2021

The trees arrived in great shape. I'll know more next year about how well they do, but so far I'm very happy with them.

Date of experience: October 14, 2021
Colorado
1 review
0 helpful votes
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Berries!
October 14, 2021

I was worried the plants would be in rough shape because the weather here had gone into triple digits. When they arrived they were wilted and I immediately planted them and gave them a drink. By the end of the day they had all perked up and were looking great.

Date of experience: October 14, 2021
Ohio
1 review
0 helpful votes
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Great customer service!
October 14, 2021

I initially was very disappointed with the products that I received but I contacted customer service and the representative I dealt with was wonderful. She never made me feel as if I was just another complaining customer you'd want to silence but instead I felt like she too shared my thoughts and disappointment with the products I received and was very eager to make everything right.

Date of experience: October 14, 2021
California
1 review
0 helpful votes
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Happy tree
October 14, 2021

Tree arrived very healthy. By following detailed instructions, plant is now showing new growth after two weeks.

Date of experience: October 14, 2021
Texas
1 review
0 helpful votes
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Future Persimmon Tree (5-6 ft)
October 14, 2021

Received the persimmon tree in a box about 8' in length. Opened the box to find the tree very well packaged and in very good condition. Tree was, and still is, heathy. Soil was moist. Planted the tree the next day and can't wait til next year (hopefully) for it to produce persimmons.

Date of experience: October 14, 2021
Georgia
1 review
0 helpful votes
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Five weeks still waiting
October 14, 2021

My experience was not very customer friendly. Fast grow reputation I thought that the customer service aspect was less than poo. I had to call numerous times someone from fresh grocer to contact me once it would pass seven days example once my products were delayed a representative should have reached out to me, as opposed to me calling customer service numerous times and speaking to numerous customer service representatives with one using laughter About the situation

Date of experience: October 14, 2021
Ohio
1 review
0 helpful votes
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Amazing experience!
October 14, 2021

The website is super friendly and easy to shop. I was able to find what I needed in a variety of ways which made it helpful to be sure I was getting what I needed.

Date of experience: October 14, 2021

From the business

  • +1 800-973-8959
  • Fort Mill, SOUTH CAROLINA, United States
  • Founded in 2003
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