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Placed first order for a maple tree and crepe myrtle.
After 3 months no sign of life from the crepe myrtle. Contacted customer service.
There is no refund only a credit. Ordered another, for roughly a 2 foot sapling between shipping, warranty used up the entire $90 credit. Each time you buy, if you want any kind of warranty you have to pay again. At the local nursery or even lowe's we find robust 6 or 7 foot shumard oaks for $60. Compare that to fast-growingtrees.com, and you realize what a rip off they are.
Plants are offered at a fair price and size. Only issue is their shipping partner FEDX in my local area They are very slow to deliver. I am glad the plants are boxed and prepped so well.
We are disappointed. Main stem is not straight. So we love our tree but still apset.
Fast growing trees always delivers healthy trees that come well packaged and ready to grow.
My tree is doing well, along with my azalea. The crepe myrtle shrub is now dead. It neve recovered after being shipped. I guess I will have to go back to buying in town.
Please replace my tree and soil. This needs to be replaced.
I will wait to see what comes up next spring, but I'm not optimistic. The shipping took a few days longer than was expected and the trees did not look good. I planted them right away and I am hoping that they will turn out.
We're sorry to hear about the concerns with your trees and that you got cut off when you called! We are reaching out to get some photos so we can assist you further!
Trees arrived in good condition, but order was for 10 pack and only received 9 trees.
UPDATE: Within a day of posting the review shown below, Fast Growing Trees refunded the FULL Cost to replace the tree. I appreciate that they took the extra step and demonstrated that they do care about their individual customers. I had previously decided not to buy from them again, but after they reached out and reimbursed us for the full cost of the replacement tree, I would be willing to buy from them again.
Very disappointed that I received a tree that died within two weeks of receipt and despite having paid for a 1-year warranty was only reimbursed for the base cost of the tree. To replace the tree cost an extra $60 for fees and shipping. Thought I would be "made whole" since the tree died in such a short period of time. To be fair, if you search on their website, it states shipping and fees are not covered in the warranty, but their advertisement of their warranty is misleading. It should be made more clear, upfront, you will have to pay an additional and substantial out of pocket cost to replace an item that dies.
We are so sorry to hear about your experience! We have reached out privately to help make it right!
The box was compromised and the plants squished in the box. They were also dry. Planted and watered immediately and they seem to be ok with some branches broken off.
Of the two plants i received both were in poor condition. Hoping they bounce back.
We had a really amazing experience with fast growing trees. We ordered a tree but after two days it started withering. When contacted fast growing trees, the replaced it and new one is healthy and strong.
Was very happy with purchase! Pkg came well wrapped and Camellia looked healthy. Looking forward to seeing it bloom
My tree arrived. Every leaf had a problem. I called and Sterling helped me right away. A new tree is on its way.
I ordered 3 gal Encore Azaleas and had no idea what to expect. The three pants arrived in great shape, healthy, beautiful - I won't hesitate to order again!
Great, they sent a replacement plant for my lavender and didn't use my one year warranty since they considered it still within 30 days
The rose bush had spots on the leaves and some leaves had turned brown and yellow on arrival. It was removed from the box the day it arrived and appeared to have some disease, or insect infestation. It arrived well in the aptly packed container, but did not look healthy. This was the older tree I ordered. I also ordered a one year plant for my daughter at the same time, and hers is in bloom. I did take photos of the bush.
We're so sorry to hear how your rose bush arrived! We have sent a private message to get some photos so we can take a look and help out!
I ordered 3 different types of fig trees. The delivery driver mishandled 1 of them and broke off the top branches of 1 of the trees. I sent pictures and FastGrowingTrees.com immediately replaced it. Don't know how the trees will do yet, but the customer service response to my situation was excellent. (Note: I did notice that the 2nd delivery driver also set the box up on its end, apparently oblivious to the instructions/labels on the box; though fortunately, it didn't hurt it in this case. The instructions may need to be made bigger and bolder to prevent this sort of damage.)
Delivered as promised and in real good condition upon arrival. Best value anywhere!
I received all the trees and used Miracle Grow when I planted them the next day. Although Ipaid for fertilizer with the order it was not in the shipment. I still rate the order 4 star because the trees appear to be in good shape.
We are so sorry to hear about your experience. Our 1 year warranty covers the cost of what you paid for the plant only but we are always running free shipping promotions! Again, we do apologize for the inconvenience.